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Home > Law > Laws of specific jurisdictions > Criminal law: procedure and offences > COP Talk: Essential Communication Skills for Community Policing
COP Talk: Essential Communication Skills for Community Policing

COP Talk: Essential Communication Skills for Community Policing

          
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About the Book

Community oriented policing requires increased and improved communication between officers and their community. COP Talk provides officers concrete ways to improve their communication with community members, fellow officers, government agencies, and the media. COP Talk blends proven academic principles with practical skill-building tools tailored to the special needs of police-community interactions. Includes key features to enhance learning and recall: Composite Stories of actual experiences illustrate communication concepts and techniques. Action Clips show how specific communication techniques and strategies have been used successfully in real-life application. Pocket Guides expand on the topic at hand, introduce helpful related information, and summarize complex processes. Activities help officers apply the concepts and practice implementing new techniques. Packed with advice, COP Talk demystifies the art of building relationships, conducting meetings, giving talks, involving the community, problem solving, and getting publicity.

Table of Contents:
Chapter 1 Preface Chapter 2 Introduction. Community Oriented Policing and Communication Philosophy of Community Policing / Increased Community Expectations / Works Cited Chapter 3 Chapter 1. Why They Still Don't Understand When You Told Them So Clearly:The Communication Process A Message Sent Is Not a Message Received / Content and Relational Components / One- and Two-Way Communication / Communication Context / Codes / The Communic Chapter 4 Chapter 2. Getting to Know You: Communicating Interpersonally/ Pay Attention to Your Relational Message / Develop a Supportive Communication Climate / Listen Actively / Respond Sensitively / Use Verbal Techniques to Enhance Communication / Be Sensitive to Chapter 5 Chapter 3. Camels are Useful on the Desert: The Work Group Meeting Elements of Group Meetings / Step-by-Step to a Productive Work Group Meeting / Challenges of Working in Groups / Ice Breakers for Work Groups / Works Cited / Activities Chapter 6 Chapter 4. American's Greatest Fear: Public Speaking Understanding Your Speaking Situation / Preparing Your Talk / Dressing Up Your Talk / Delivering Your Talk / After Your Talk / Works Cited / Activities Chapter 7 Chapter 5. The Only Certainty Besides Death and Taxes: Community Meetings Formats for Informational Meetings / Formats for Advisory Meetings / Formats for Problem-Solving Meetings / Planning a Community Meeting / Conducting the Meeting / After the Meeting Chapter 8 Chapter 6. Beyond SARA: Creative Problem-Solving Techniques That Work Creativity / Finding Creative Solutions with SARA / Finding Creative Solutions with Creative Problem-Solving Techniques / Developing Your Creativity / Works Cited / Activities Chapter 9 Chapter 7. Build It and They Will Come: Turning Ideas into Action Relying on Your Own Power / Building Support / Organizing the Community / Overcoming Opposition / Building Support Within Your Agency / Works Cited /Activities Chapter 10 Chapter 8. Hello Out There: Communicating Your Success Cultivating the News Media / Attracting Media Attention / Using Specialized Media Channels / Setting Up a Web Home Page / Have Fun Out There / Works Cited / Activities Chapter 11 Glossary / Index


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Product Details
  • ISBN-13: 9780742575363
  • Publisher: Bloomsbury Publishing PLC
  • Publisher Imprint: Rowman & Littlefield
  • Language: English
  • Sub Title: Essential Communication Skills for Community Policing
  • ISBN-10: 0742575365
  • Publisher Date: 01 Feb 1999
  • Binding: Digital (delivered electronically)
  • No of Pages: 230


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