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Darstellung und vergleichende Gegenüberstellung von Balanced Scorecard und Total Quality Management

Darstellung und vergleichende Gegenüberstellung von Balanced Scorecard und Total Quality Management

          
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About the Book

Inhaltsangabe: Einleitung: Aufgrund der sich zusehends schneller verändernden externen Bedingungen (Globalisierung, wachsende Kundenmacht, Gesetzesflut, Wertewandel, Technologieentwicklung etc.) und der sich daraus ergebenden Unsicherheit, in denen Organisationen, wie z.B. Unternehmen operieren müssen, nimmt die interne Komplexität der Organisationen zu, welche u.U. noch durch die bloß oberflächliche Anpassung von historisch gewachsenen Strukturen an die oben erwähnten Umfeldveränderungen verschärft wird. Diese Komplexität schlägt sich dann u.a. in einem erhöhten Planungs-, Koordinations- und Kontrollbedarf und einem strukturierteren Informationsbedarf nieder. Um auf diese neuen Herausforderungen reagieren zu können, werden seitens der Wissenschaft und Beratungsfirmen verschiedenste Konzepte zur erfolgreichen Bewältigung dieser neuen Probleme angeboten. Diese Diplomarbeit beschäftigt sich mit zweien solcher Konzepte, nämlich dem Balanced Scorecard- und dem Total Quality Management-Konzept. Die Proponenten des Erstgenannten, welche das jüngere von beiden ist, bezeichnen es das tauglichste Instrument zur Bewältigung der oben angeführten Herausforderungen. Es zeichnet sich insofern aus, als daß es simultan als Management- und als Kennzahlensystem konzipiert ist, während Total Quality Management nur als Managementsystem entworfen wurde. Diese Diplomarbeit versucht nun zu evaluieren, inwieweit das Balanced Scorecard-Konzept dem Total Quality Management-Konzept bezüglich der Effektivität der Zielerreichung überlegen ist und inwiefern sie inhaltlich übereinstimmen. Gang der Untersuchung: Zuerst werden in der Arbeit der Aufbau und die Inhalte der beiden Konzepte erläutert, wobei parallel mit der Darstellung von Balanced Scorecard dieses Konzept einer kritischen Betrachtung unterzogen wird. Um eine Referenzgröße für die vergleichende Gegenüberstellung von Balanced Scorecard zu erhalten, beschränkt sich die Arbeit bezüglich Total Quality Management auf die bloße Darstellun


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Product Details
  • ISBN-13: 9783838615394
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 6 mm
  • Width: 148 mm
  • ISBN-10: 3838615395
  • Publisher Date: 25 Apr 1999
  • Height: 210 mm
  • No of Pages: 106
  • Series Title: German
  • Weight: 150 gr


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