Author Adele Lynn gives business leaders the skills and understanding they need to assess candidates’ emotional intelligence and ensure they’re the right fit for the job.
Smart hiring managers know that emotional Intelligence (EQ) is a key indicator of success. What they don’t know is how best to spot it.
The EQ Interview explains the five key areas of emotional intelligence and how these competencies enhance job performance, and then then arming interviewers with more than 250 behavior-based questions specially formulated to help determine how applicants have exhibited and leveraged their EQ skills in the past.
In this helpful guide, hiring managers and business professionals will learn:
- How to spot the right candidates for the job from the start,
- how they can analyze and interpret answers to predict future success,
- and how to spot “EQ frauds” to avoid costly hiring mistakes.
Filled with insightful examples and useful bonus resources providing more in-depth information on emotional intelligence competencies, The EQ Interview shows how go beyond evaluating job qualifications to consider the fundamental value of emotional intelligence.
Table of Contents:
CONTENTS
1 Introduction 1
2 The Five Areas of Emotional Intelligence and the EQ Job Competencies 7
3 Self-Awareness 15
Competency 1: Impact on Others 16
Competency 2: Emotional and Inner Awareness 20
Competency 3: Accurate Assessment of Skills and Abilities 26
4 Self-Control or Self-Management 33
Competency 1: Emotional Expression 35
Competency 2: Courage or Assertiveness 39
Competency 3: Resilience 42
Competency 4: Planning the Tone of Conversations 47
5 Empathy 53
Competency 1: Respectful Listening 54
Competency 2: Feeling the Impact on Others 56
Competency 3: Service Orientation 58
6 Social Expertness 65
Competency 1: Building Relationships 68
Competency 2: Collaboration 71
Competency 3: Conflict Resolution 74
Competency 4: Organizational Savvy 78
7 Personal Influence: Influencing Self 85
Competency 1: Self-Confidence 86
Competency 2: Initiative and Accountability 91
Competency 3: Goal Orientation 94
Competency 4: Optimism 98
Competency 5: Flexibility and Adaptability 101
8 Personal Influence: Influencing Others 111
Competency 1: Leading Others 112
Competency 2: Creating a Positive Work Climate 116
Competency 3: Getting Results Through Others 121
9 Mastery of Purpose and Vision 129
Competency 1: Understanding One’s Purpose and Values 130
Competency 2: Taking Actions Toward One’s Purpose 133
Competency 3: Authenticity 135
10 The EQ Fraud and Other Warning Signs 141
All One-Sided: Too Good to Be True 142
Other Behavior Trends 146
A Word About Instinct 151
11 A Final Word 153
Appendix 1. Emotional Intelligence Table of Competencies 157
Appendix 2. Questions by Area and Competencies 161
Index 181
About the Author 185
