This thoroughly revised and updated third edition of The Ethics Challenge in Public Service is the classic ethics text used in public management programs nationwide. It also serves as a valuable tool for public managers who work in a world that presents more ethical challenges every day. It contains a wealth of practical tools and strategies that public managers can use when making ethical choices in the ambiguous pressured world of public service. The book contains new material on topics including social networking, the use of apology, ethics as applied to public policy, working with elected officials, and more.
Table of Contents:
Exhibits, Tables, and Figures vii
Preface ix
Acknowledgments xix
The Authors xxi
Introduction: Ethics in Public Service 1
PART ONE: ETHICAL DUTIES OF PUBLIC MANAGERS 17
1 What Is Important in Public Service? 19
2 Obeying and Implementing the Law 46
3 Serving the Public Interest 63
4 Taking Individual Responsibility 90
PART TWO: TOOLS FOR INDIVIDUAL DECISION MAKING 113
5 Finding Solid Ground 115
6 Resolving Ethical Dilemmas 141
7 Understanding Who and What Matters 164
PART THREE: ETHICS AND THE ORGANIZATION 189
8 Designing and Implementing Codes 191
9 Broadening the Horizon 225
10 Building an Ethical Agency 247
Afterword: The Job Ahead 277
Resource A: Glossary 285
Resource B: Rules of Thumb—A Summary of Arguments and Recommendations 295
References 299
Name Index 323
Subject Index 327
