Everything Counts! is an execution strategy for inspiring excellence and driving exceptional results. Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts.
Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance.
- A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement
- Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness
- Helps you motivate your people and teams to achieve better results on both the personal and organizational level
Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!
Table of Contents:
Foreword xii
Acknowledgments xv
Introduction xvii
Professional Strategies 1
1 Every Detail Counts 3
2 Commitment Counts 8
3 Leadership Counts 13
4 Focus Counts 18
5 Consistency Counts 23
6 Boldness Counts 28
7 Quality Counts 32
8 Planning Counts 37
9 Vision Counts 42
10 Teamwork Counts 47
11 Ethics Count 52
12 Goal Setting Counts 57
13 Innovation Counts 62
14 Rewards and Recognition Count 67
15 Every Customer Counts 72
16 Energy Management Counts 77
17 Speed Counts 82
18 Lifelong Learning Counts 87
19 Networking Counts 92
Personal Strategies 97
20 Character Counts 99
21 Common Sense Counts 104
22 Excellence Counts 108
23 Every Choice Counts 113
24 Passion Counts 117
25 Perseverance Counts 122
26 Courage Counts 126
27 Patience Counts 131
28 Humility Counts 135
29 Self-Discipline Counts 140
30 Etiquette Counts 145
31 Optimism Counts 149
32 Health Counts 154
33 Gratitude Counts 158
34 Reputation Counts 163
35 Personal Development Counts 168
36 Sustainability Counts 173
37 Your Legacy Counts 179
38 Loyalty Counts 183
Universal Concepts 189
39 Truth Counts 191
40 Joy Counts 196
41 Simplicity Counts 201
42 Inconvenience Counts 206
43 Diversity Counts 211
44 Failure Counts 216
45 Sportsmanship Counts 221
46 Resiliency Counts 226
47 Fundamentals Count 230
48 Every Dollar Counts 235
49 Every Vote Counts 240
50 Contribution Counts 245
51 History Counts 250
52 Peace Counts 255
Top Ten Reasons to Visit EverythingCounts.com 259
About the Author 261
Index 263
