Offering over 30 problems,  readers can complete worksheets, consult reference materials, and participate in group discussions to reinforce fundamental principles presented in the course. This newly revised edition features problems that address the full spectrum of foodservice management such as: Managing Quality, Food Product Flow and Kitchen Design, Procurement, Distribution and Service, Leadership and Organizational Change, Decision Making, Communication and Balance , Management of Human Resources and much more! It also addresses the foodservice principles which guide dietitians' and foodservice managers' practice. The book also references extensive web page resources and links for each problem.

Table of Contents:
Table of Contents   Acknowledgements   Course Description Companion Textbook Course Expectations and Student Responsibilities in a Problem-based Learning (PBL) Course Course Objectives             Process Objectives             Content Objectives Class Policies in a PBL Class Group Work and Class Organization Evaluation and Feedback Suggestions Course Components Resources to be Used Problem Write-ups   Worksheets Worksheet 1 Systems Approach to a Foodservice Organization Worksheet 2 Managing Quality Worksheet 3 The Menu Worksheet 4 Food Product Flow and Kitchen Design Worksheet 5 Procurement Worksheet 6 Food Production Worksheet 7 Distribution and Service Worksheet 8 Safety, Sanitation, and Maintenance Worksheet 9 Management Principles Worksheet 10 Leadership and Organizational Change Worksheet 11 Decision Making, Communication, and Balance Worksheet 12 Management of Human Resources Worksheet 13 Management of Financial Resources Worksheet 14 Marketing Foodservice Worksheet 15 Meals, Satisfaction, and Accountability   Problems Aftermath of an Outbreak of Food borne Illness Where Am I Going? Who Is the Customer, Anyway? What’s Your Problem? Menu Madness Put it in the bank Renovating the space Purchasing Predicament Spring Hills Senior Center Looking for Answers in all the Right Places Chef Spiro Gets to Work Hilda Greene Where’s the Beef? Deliver Me from Complaints What Does Food Have to Do with Nutrition? Give Me 5 Producing the bird The Toxic Hamburger What’s Next? Moving ahead with Room Service Steering a New Course Breakfast’s Ready….Hold the Pancakes To Whom It May Concern Can you do it faster? Who Changed My Job? Flip a Coin Show Me the Money! Jeff Jordan Who’s Going to Buy Healthy When Yummy’s More Fun? So You Want to be a Millionaire Change is a Four Letter Word   Evaluation Forms             Problem Write-Up Evaluation             Assessment of Individual Performance In Groups