Facilities @ Management

Reference work describing the evolution of Facilities Management from a global perspective as experienced by the leaders in the field

With valuable insights from over fifty diverse contributors from all around the world, Facilities @ Management: Concept, Realization, Vision - A Global Perspective describes the evolution of the Facilities Management (FM) internationally, discussing the past, present, and future of a profession that has grown significantly over the last forty years. The contributors are made up of industry professionals, many of whom are the founders of the profession, and members from academia teaching future FM leaders.

This edited work is a Facilities Management anthology, with a focus on reviewing the origin of the industry through best practices and lessons learned from some of the sharpest minds in the field.

Facilities @ Management: Concept, Realization, Vision - A Global Perspective includes information on:

• Handling legal compliance, strategic policies, and overall best practices to ensure a successful career in the field
• Understanding practical guidance for the role of Facilities Management in the world’s biggest challenges, including sustainability and climate change
• Building systems and equipment through strong technical knowledge, project management, and communication and interpersonal skills
• Managing a diverse range of stakeholders and contractors and adapting to changing technologies, regulatory requirements, and socio-political and ecological challenges

With unique firsthand insight, including case studies, from thought leaders in FM from 16 countries around the world, this book is ideal for practicing FM professionals as well as students and researchers involved in the field.

Foreword xi

Preface xiii

Acknowledgments xvii

1 Contributors: Concept 1

1.1 When and How "Facility Management" Became an Identified and Needed Profession 3
David L. Armstrong (USA)

1.2 "In the Beginning of FM…" 13
William W. 'Bill' Back Jr. (USA)

1.3 The Birth of FM and IFMA 19
Mary Day Gauer (USA)

1.4 The Birth of Facility Management and IFMA 23
Melvin R. Schlitt (USA)

1.5 Beginnings 31
Eric Teicholz (USA)

1.6 FM in the Beginning 43
Christine H. Tobin (formerly Neldon) (USA)

1.7 The Beginning of Facility Management (FM) in Germany: From My Very Personal Point of View 51
Günter Neumann (Germany)

1.8 FM Down Under 61
Duncan Waddell (Australia)

2 Contributors: Realization 67

2.1 My Facility Management Journey: Lessons Learned 69
Edmond P. Rondeau (USA)

2.2 The Institution Bauakademie in the Course of Time and Its Current Potential for Change 83
Karin Albert (Germany)

2.3 Structured Growth of Facilities Management in China (1992–2022) 93
Yu Qingxin (China)

2.4 40 Years of Facility Management 103
Philip Lo (Hong Kong/China)

2.5 Missional Journey Toward Raising the Recognition of Facilities Management as a Business Advantage to Organizations in Singapore 111
Steven Ee (Singapore)

2.6 The Austrian Success Model of Excellent Facility Management Education and Proactive Work by Professional Associations 117
Thomas Madritsch (Austria)

2.7 A Perspective on Facilities Management (FM) 131
Stormy Friday (USA)

2.8 My 40-Year Odyssey in Facilities Management 137
Phyllis Meng (USA)

2.9 How to Make Good Facility Decisions 143
Barry Lynch (USA)

2.10 FM Maturity: Research, Standards, and Influence 155
Kathy O. Roper (USA)

2.11 FM Transformation in High-Tech Industries and Global FM Update 161
John Carrillo (USA)

2.12 The Development of Facility Management in Hong Kong: A Personal Reflection 169
John D. Gilleard (Hong Kong)

2.13 Forty Years of FM – From a German Perspective 175
Jochen Abel (Germany)

2.14 *ATTA GIRL*One Woman's Portfolio Life in the Built Environment 185
Nancy J. Sanquist (USA)

2.15 Facility Management Education: Personal Journeys of Facility Management Educators and Researchers 199
Eunhwa Yang (USA), Jun Ha Kim (South Korea), and Matthew Tucker (England)

2.16 The Acceptance of FM and IFMA 207
Doug Aldrich (USA)

2.17 Academic Career Paths in Real Estate and Facility Management – a Personal Experience Report 213
Antje Junghans (Switzerland)

2.18 Review of FM in LatAm 223
Norma Pleitez and Eduardo Becerril (Mexico)

2.19 About the Many Human Factors in Facilities Management 229
Christine Sasse (Germany)

2.20 How Did I Get Into Facility Management? 237
Jürgen Schneider (Germany)

2.21 Data Structuring of CAD Drawings – My First Contact with FM 243
Alexander Redlein (Austria)

2.22 How I Became Aware of and Became Active in Facility Management (FM) in Brazil 253
Aleksander C. Gomes (Brazil)

2.23 Irene's FM Journey "Life Begins at the End of Your Comfort Zone." Neale Donald Walsch 259
Irene Thomas-Johnson (USA)

2.24 "My Way" – My Way to Facility Management 265
Annelie Casper (Germany)

2.25 Journey into FM 271
Stan Mitchell (Scotland)

2.26 How I Came to FM 279
Karin Schaad (Switzerland)

2.27 Impact of Global Trends on Real Estate and Facility Management 287
Sabine Georgi (Germany)

2.28 My Episode with Facility Management 299
Rainer Fischbach (Germany)

2.29 FM a Summary 305
Michaela Hellerforth (Germany)

2.30 My Path to Facility Management and Facility Management 309
Albert Pilger (Austria)

3 Contributors: Vision 315

3.1 50 Years in the Industry – Leadership Lessons Learned 317
Alex Lam (Canada)

3.2 Facilities Management Industry–Student Partnership – an Exploratory Study 329
Parminder Juneja (USA)

3.3 Four Questions for Forty Years of FM 339
Barry Varcoe (England)

3.4 Facility Management Yesterday – Today – Tomorrow 349
Klaus Zapotoczky (Austria)

3.5 We Are All Jugglers. Still. 359
Fred Kloet (Netherlands)

3.6 On the Brink of Change 361
Mark P. Mobach (Netherlands)

3.7 Workplace Evolution in Ireland and Beyond 377
Bernie Gorman (Ireland)

3.8 The Role of Facility Management in the Wake of Global Resource Scarcity 381
Christin Kuchenbecker and Andreas Kühne (Germany)

3.9 Paying It Forward Through the IFMA Foundation 395
Diane Levine (USA)

3.10 Facility Management: Whence It Cometh, Whither It Goeth? 405
John Adams (USA)

3.11 Integration of Business and User-Centered Corporate Real Estate and Facilities Management 411
Theo van der Voordt (Netherlands)

3.12 My FM Path and Spelling and Defining Facilities Management and Facility Manager Holistically 425
Audrey L. Schultz (USA)

3.13 The Genesis of MIT's Creation of the World's First Comprehensive Facilities Management System and Later Creation of the Nonprofit INSITE Consortium 437
Kreon L. Cyros (USA)

3.14 Evolution of Facility Management and Its Merging in a Pattern of Industrial Sustainability and Resilience Perspectives – Experiences – Views 445
Henning Balck (Germany)

3.15 The Robert L. Preger Intelligent Workplace a Transformative Living Laboratory at Carnegie Mellon University 465
Volker Hartkopf and Vivian Loftness (USA)

4 Summary and FM Outlook 487

Appendix A: Facility Management (FM) Associations 495

Appendix B: Facility Management (FM) Education 501

Appendix C: Co-Editors and Co-Initiators 513

Appendix D: Glossary 519

Index 529