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Forms that Work: Designing Web Forms for Usability(Interactive Technologies)

Forms that Work: Designing Web Forms for Usability(Interactive Technologies)

          
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About the Book

Forms that Work

Table of Contents:
Introduction: What is a form? What is a form? 1. Persuading people to answer Pick the right moment to ask a question Think about relationship question by question Follow three rules that that influence response rates Think about who will answer your questions Summary Interlude: Registration forms: rules and suggestions 2. Gathering the right information Find out why you need the information Check if your organization already holds the information Find out what others ask for Summary: only ask for information that you need Case study: conference registration form 3. Making questions easy to answer How questions work Make it easy to understand the question Make it easy to find the answer Judging the answer: avoiding privacy errors Placing the answer: avoiding category errors Summary: writing questions Case study: avoiding choice points 4. Writing instructions Writing instructions Rewriting instructions in plain language Cut the instructions that aren't needed Move the instructions to where they are needed A before- and after- example Summary: Writing instructions Interlude: help for forms 5. Choosing between drop-downs and other controls Picking controls for your forms How users expect controls to work Use these six questions to choose the right control Specialist controls may help Think about the form as a whole Summary: Providing the answer Interlude: names and addresses 6. Making the form flow easily Make the form flow easily Use progress indicators Avoid surprising users with sudden changes Be gentle with errors Say ‘thanks’ to close the conversation Conversational flow – summary Interlude: why we hate pop-ups 7. Taking care of the details Taking care of the details Where to put the labels compared to the fields Colons at the end of labels? Sentence or title case for labels? How to indicate required fields Choosing legible text: fonts and words Summary Interlude: serif or sans-serif 8. Making the form look easy What makes a form look good Make sure users know who you are: logos and branding Make your form look tidy with grids Make it look organized with grouping Avoid two-column forms Summary Case study: an appearance makeover 9. Testing (the best bit) We're passionate about usability testing How to do really good usability testing of forms Final message from this book Appendices Suggestions for further reading References Acknowledgements


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Product Details
  • ISBN-13: 9781558607101
  • Publisher: Elsevier Science & Technology
  • Publisher Imprint: Morgan Kaufmann Publishers In
  • Depth: 19
  • Language: English
  • Returnable: Y
  • Spine Width: 13 mm
  • Weight: 482 gr
  • ISBN-10: 1558607102
  • Publisher Date: 07 Nov 2008
  • Binding: Paperback
  • Height: 235 mm
  • No of Pages: 288
  • Series Title: Interactive Technologies
  • Sub Title: Designing Web Forms for Usability
  • Width: 191 mm


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