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Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

          
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About the Book

This text presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and practice more extensively than any other text on the market, Fundamentals of Organizational Communication provides an introduction to major organizational communication issues and theories and immediate application of the concepts presented.

Table of Contents:
Chapters end with “Summary,” “Workshop,” and “References and Suggested Readings.” 1. Organizational Communication: A Competency-Based Approach. The Changing Nature of Organizations and Work. The Communications Era. Communication — The Key to Organizational Excellence. Excellence in Communication — Communication Competency. Organizational Communication — A Competency-Based Approach. Self-Assessment of Personal Development Needs. 2. Frameworks for Understanding Organizational Communication. The “What Business Is This of Ours?” Case. Introduction. Basics of Human Communication. The Human Communication Process. The Construction of Shared Realities. Concepts of Organizations. Definitions of Organizational Communication. 3. Theoretical Perspectives for Organizational Communication. The Coronado Company's Quality Defects Case. Introduction. Functional Approach. The United Concepts Advertising Agency Dilemma Case. The Meaning-Centered Approach. The “Newcomers Aren't Welcome Here” Case. Emerging Perspectives. 4. Communication Implications of Major Organizational Theories. The Davis Instrument Company's Manufacturing Crisis. The Scientific Management School. Communication Implications of Scientific Management Theories. Scientific Management Theories in Contemporary Organizations. The Human Behavior School. Communication Implications of Human Behavior Theories. Human Behavior Theories in Contemporary Organizations. The Integrated Perspectives School. Communication Implications of Integrated Perspectives Theories. Integrated Perspectives Theories in Contemporary Organizations. Postmodern, Critical, and Feminist Perspectives. Communication Implications of Postmodern, Critical, and Feminist Perspectives. Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations. 5. Individuals in Organizations. Dave Green's First Real Job. Individuals in Organizations. The Intrapersonal Experience. Forming Interpersonal Relationships. Trust and Interpersonal Relationships. Technology and Interpersonal Relationships. Increasing Interpersonal Effectiveness. 6. Groups in Organizations. Dave Green's Small-Group Experiences. Small-Group Experiences. Types of Groups. The Team-Based Organization. Individuals in Groups. Group Development. Increasing Group Participation Effectiveness. 7. Leadership and Management Communication. The Case of the Invisible Manager. The Importance of Leadership and Management Communication. Theories of Leadership and Management. Distinctions Between Leadership and Management. Leadership and Management Challenges. Determinants of Leadership Effectiveness. Increasing Leadership Effectiveness. 8. Participating in Organizations: Developing Critical Organizational Communication Competencies. The Decisions, Problems, More Decisions Case. Defining Decision Making and Problem Solving. Influences for Decision Making and Problem Solving. Methods for Decision Making and Problem Solving. Barriers to Effective Decision Making and Problem Solving. Problem-Solving Processes. Increasing Decision-Making and Problem-Solving Effectiveness. The Spending More to Save More Presentation Case. Interviews in Organizations. Increasing Interview Effectiveness. Presentations in Organizations. Types of Organizational Presentations. Communications Technology in Organizations. 9. Organizational Conflict: Communicating for Effectiveness. The Middlesex Insurance Company Case. Defining and Describing Conflict Processes. The Individual in Organizational Conflict. Groups in Organizational Conflict. Special Types of Organizational Conflict: Sexual Harassment, Discrimination, and Ethical Abuses. Productively Engaging in Conflict. Guidelines for Productive Conflict. 10. Strategic Organizational Communication: Professional Applications of Organizational Communication. The “Press and the Stockholders Want to Know” Case. Describing Strategic Organizational Communication. Perspectives on Strategic Organizational Communication. The Organization and Its Environment Strategic Management. Strategic Organizational Communication: Public Relations. Ethical Issues in Strategic Organizational Communication. The Management of Development and Change. 11. Applications of Organizational Communication. The “Where Do We Go from Here?” Case. Choosing a Communication Career. Career Choices in Organizational Communication. Educational Preparation for Organizational Communication Careers. Careers in the 21st Century. 12. Organizational Communication: Values and Ethical Communication Behaviors. The Presidential Fact-Finding (Witch-Hunt?) Case. Values in Organizational Communication. Appraising Your Individual Value System. Ethics in Organizational Communication. The Organizational Conundrum. Ethical Dilemmas in Organizational Communication. Developing Ethical Standards in Organizational Communication. Appendix: Putting It All Together. Cases. References. Author Index. Subject Index.


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Product Details
  • ISBN-13: 9780205340767
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson
  • Height: 242 mm
  • No of Pages: 512
  • Spine Width: 30 mm
  • Weight: 927 gr
  • ISBN-10: 0205340768
  • Publisher Date: 11 Mar 2002
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Sub Title: Knowledge, Sensitivity, Skills, and Values
  • Width: 183 mm


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