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Geschäftsprozessmanagement in der öffentlichen Verwaltung

Geschäftsprozessmanagement in der öffentlichen Verwaltung

          
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About the Book

Inhaltsangabe: Einleitung: Die öffentliche Verwaltung in Deutschland sieht sich in der jüngeren Vergangenheit einem wachsenden Veränderungs- und Modernisierungsdruck ausgesetzt. Staatsverschuldung und Haushaltsdefizite, Gebührenerhöhungen, unpopuläre Sparmaßnahmen und der Abbau von freiwilligen Leistungen der öffentlichen Hand sind eindeutige Signale für das Erreichen der Leistungsgrenze vieler Verwaltungen. Vor diesem Hintergrund wurde in den letzten Jahren die Frage aufgeworfen, wie die Verwaltungen effizienter gestaltet, die Anforderungen der Bürger stärker berücksichtigt, wirtschaftliche Entwicklungen gefördert und die Ausgaben der öffentlichen Haushalte begrenzt werden können. Im Rahmen dieser Debatten werden zunehmend Überlegungen angestellt, erfolgreiche Managementkonzepte aus der Wirtschaft auf die öffentliche Verwaltung zu übertragen. Im Hinblick auf die Gestaltung und Optimierung von Abläufen rückt dabei das Konzept des Prozessmanagements in den Vordergrund. Hierbei handelt es sich um einen Ansatz, der sich in der Wirtschaft, beginnend im industriellen Bereich, etabliert hat und dort seit einigen Jahren die Grundlage bildet, Unternehmungen konsequent am Kunden auszurichten und Effizienz und Wirtschaftlichkeit zu steigern. Jetzt eine Übernahme der industriell geprägten Prozessmanagement-Ansätze auf die Verwaltung zu fordern wäre voreilig. Besonderheiten der öffentlichen Verwaltung und Rahmenbedingungen für ein Prozessmanagement in der Verwaltung sind zu berücksichtigen. Vor dem Hintergrund der beschriebenen Entwicklung liegt es nahe, einige wichtige Fragen zum Prozessmanagement in der öffentlichen Verwaltung zu stellen: Was sind die entscheidenden Unterschiede zwischen Privatwirtschaft und öffentlicher Verwaltung? Welche Rahmenbdingungen sind bei Verwaltungsreformen zu berücksichtigen? Welche Prozesse sind in der Verwaltung relevant? Wie kann Prozessmanagement die Reform der Verwaltung unterstützen? Welche Potenziale ergeben sich für ein Prozessmanagem


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Product Details
  • ISBN-13: 9783838657172
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 8 mm
  • Weight: 177 gr
  • ISBN-10: 3838657179
  • Publisher Date: 07 Aug 2002
  • Height: 210 mm
  • No of Pages: 126
  • Series Title: German
  • Sub Title: State-of-the-Art und Perspektiven
  • Width: 148 mm


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