Hospitality Industry Supervision (Paperback) | Released: 05 Dec 2020

⦁Hotel cost / expense control management strategyFor hotel owners looking to grow their business, a robust revenue management strategy is of the utmost importance, helping to optimise business results. However, under the broader revenue management umbrella, there are many smaller strategies that can help to facilitate growth. In this article, you find nine revenue management strategies that those in the hotel industry can employ to achieve this ultimate objective.What is Revenue Management?Revenue management is a popular concept within the hotel industry, and is used to optimise a hotel or resort's financial results by maximising revenue. The accepted definition is: selling the right hotel room, to the right customer, at the right time, for the right price, via the right channel, with the best cost efficiency.Typically, it requires businesses to make effective use of performance data and analytics to predict demand, establish a dynamic pricing model and maximise the amount of revenue that the company brings in. Although revenue management is applicable to other industries, it has significance in the hospitality industry because hotels deal with a perishable inventory, fixed costs and varied levels of demand. Revenue management is considered important because it takes the guesswork out of key pricing decisions. More extended information about revenue management you can read in the article "What is revenue management?".How to supervise teams in hospitality industryAny hotels need effective supervisors to supervise their teams in different department in order to raise service efficiency. How to supervise teams which is one important question to any hotels? I shall attempt to explain as below: In hospitaloty industry, alomst everything depends on the psycical labour of many hours ( non-managerial workers), waiters, mix drinks, wash dishes, checkquests, clean room, carry bags, mop floors, even security etc. All of these teams must need a supervisor to manage their make products and/or perform services. The human resources for personnel, and training departments are example of staffs who advise line departments, such as the food and beverage department on matters including hiring, disciplining and training.In general, supervisor responsibility may include: achieving or exceeding the expected results, on time and on budget, planning or determining priorities. Organizing ( scheduling), motivating ( creative a positive work environment), controlling ( monitoring and taking corrective action if mistakes are outside acceptable limits), communicating effectively.In the reality, in a hotel you may have 5,000 minimum customers are day. You deal with your supervisors. You deal with your subordinates, and you deal with your guests, all coming at you from different directons. Salepeople, deliveries, inspectors, customer complaints and applicants . You jobs interrupt you. So, you are likely to have only a few seconds available when you make many important decisons.You will feel bus to deal any of either above, these matters every day. Hence, in effective hotel organization, it needs have effective scientific management, it incudes these elements: Standardization, of work procedures, tool and conditions of work through design of work methods by specialists, careful selection of competent people, after training, and elimination of these ( traineers) who could not or would not perform, complete and constant overseeing of the work, with total obedience from the worker' incenive pay for meeting the fair day for meeting the fair day's work standard, the worker's share of the increased productivity.