Change is everywhere. In housing, public services, business, and technology, leaders are asked to deliver more with less, to improve outcomes while cutting costs, and to prove value at every step. Yet most transformation efforts fall short because they focus on tools instead of people, on processes instead of purpose, and on efficiency instead of impact.
Impact 360(TM) was created to solve that problem.
This groundbreaking framework combines governance, culture, strategy, and customer-first thinking into a clear, accessible approach for real transformation. Written by Dave Skelton, Chartered Housing Professional (CIHCM), Master Black Belt in Lean Six Sigma, and Head of Strategic Transformation, this book draws on years of frontline and board-level experience to close the gap between vision and delivery.
Where Lean, Agile, and consultancy-led models can feel corporate or detached, Impact 360(TM) speaks directly to the realities of service organisations and people-centred industries. It is practical, human, and focused on what matters: connecting strategy to delivery, empowering staff at every level, and creating results that last.
Inside you'll discover:
The Impact 360(TM) methodology - a dynamic framework designed for housing and public services, adaptable to small business, corporate, and tech environments.
The Wheel of Enablers(TM), showing why governance, leadership, data, customer insight, and culture must work together.
Tools and models that simplify transformation - from process mapping and benefit realisation to customer voice and value-for-money.
A blueprint for linking boardroom strategy with frontline delivery so that every action counts.
Real-world examples and insights that highlight both the pitfalls of failed change and the practices that create sustainable improvement.
This is not a book of theory. It is a manual for action.
Whether you are a housing professional seeking to improve tenant outcomes, a leader in public services managing budgets and accountability, or a business owner navigating growth and digital disruption, Impact 360(TM) gives you the confidence and clarity to lead transformation with purpose.
Readers will learn how to:
Design and govern projects that succeed.
Engage employees and customers as co-creators of change.
Measure success in terms of impact, not just outputs.
Balance efficiency with humanity, ensuring services work for people, not against them.
Build a culture of continuous improvement that outlasts any single project.
The result is a complete, 360-degree view of transformation that works in practice, not just on paper.
If you've ever felt frustrated by consultancy jargon, overwhelmed by frameworks that don't fit your organisation, or stuck between strategic ambition and operational reality, this book is for you. Impact 360(TM) bridges that gap.
This is the first book in the Impact 360(TM) Series, which will expand into small business, corporate, and technology contexts. Each volume will build on the same foundation: transformation that is measurable, people-centred, and built to last.
