This third edition of Information Services Today: An Introduction demonstrates the ever-changing landscape of information services today and the need to re-evaluate curriculum, competency training, professional development, and lifelong learning in order to stay abreast of current trends and issues, and more significantly, remain competent to address the changing user needs of information communities. Specifically, the Information Services Today: An Introduction:
provides a thorough introduction, history, and overall state of the field, explores different types of information communities, the varying information needs within those communities, and the role of equity of access, diversity, inclusion, and social justice in those communities, addresses why information organizations and information and technological literacy are more important today than ever before, discusses how technology has influenced the ways that information professionals provide information resources and services in today’s digital environment, highlights current issues and trends and provides expert insight into emerging challenges, innovations, and opportunities for the future, and identifies career management strategies and leadership opportunities in the information professions.
The new edition features chapter updates to address changes in information services, introducing new/updated topics such as emergency/crisis management/community resilience, sustainability, data analysis and visualization, social justice, and equity of access, diversity, and inclusion (EDI). Information Services Today: An Introduction begins with an overview of libraries and their transformation as information and technological hubs within their local and digital communities, as well as trends impacting the information field. Information Services Today: An Introduction covers the various specializations within the field – emphasizing the exciting yet complex roles and opportunities for information professionals in a variety of information environments. With that foundation in place, it presents the fundamentals of information services, delves into management skills needed by information professionals today, and explores emerging issues related to the rapid development of new technologies. Information Services Today: An Introduction addresses how libraries and information centers serve different kinds of communities, highlighting the unique needs of increasingly diverse users.
Information Services Today: An Introduction provokes discussion, critical thinking, and interaction to facilitate the learning process. The content and supplemental materials – discussion questions, rich sets of online accessible materials, multimedia webcast interviews featuring authors from this book discussing the trends and issues in their respective areas, and chapter presentation slides for use by instructors – give readers the opportunity to develop a deeper understanding of and engagement with the topics.
Table of Contents:
List of Abbreviations
List of Figures
List of Tables
List of Online Materials
List of Appendixes
Foreword
Preface
Acknowledgments
PART I: INFORMATION LANDSCAPES
Chapter 1: What it Means to be an Information Professional Today
Sandra Hirsh
Chapter 2: History of Libraries, Information, and Communities
Christine Pawley
Chapter 3: The Transformative Information Landscape
Stephen Abram
PART II: INFORMATION USERS
Chapter 4: Information Communities
Karen E. Fisher and Crystal Fulton
Chapter 5: Information Needs
Heather O’Brien, Devon Greyson, Heather De Forest, and Kristina McDavid
Chapter 6: Equity of Access, Diversity, and Inclusion
Kawanna Bright
Chapter 7: Social Justice
Melissa I. Cardenas-Dow
PART III: INFORMATION ORGANIZATIONS
Chapter 8: Literacy and Media Centers: School Libraries
Mary Ann Harlan
Chapter 9: Learning and Research Institutions: Academic Libraries
Mary Ann Mavrinac
Chapter 10: Community Anchors for Lifelong Learning: Public Libraries
Erica Freudenberger
Chapter 11: Different Information Environments: Special Libraries and Information Centers
Crystal S. Megaridis with Cara Marcus, Brandy King, Michelle Drabik,
and Dawn Lynn
PART IV: INFORMATION SERVICES
Chapter 12: Virtual Resources and Services
Ellyssa Valenti Kroski
Chapter 13: Information Intermediation and Reference Services
Johanna Tunon
Chapter 14: Metadata, Cataloging, Linked Data, and the Evolving ILS
Mary K. Bolin
Chapter 15: Curation and Preservation
Katherine Skinner
Chapter 16: User Experience
Courtney McDonald
Chapter 17: Accessing Information Anywhere and Anytime: Access Services
Michael J. Krasulski
Chapter 18: Teaching Users: Information and Technology Literacy Instruction
Bernd Becker
Chapter 19: Hyperlinked Libraries
Michael Stephens
Chapter 20: Creation Culture and Makerspaces
Kristin Fontichiaro
PART V: MANAGING INFORMATION ORGANIZATIONS
Chapter 21: Strategic Planning
Lisa G. Rosenblum
Chapter 22: Change Management
Ruth Barefoot
Chapter 23: Community Resilience
Rebekkah Smith Aldrich and Michele Pavone Stricker
Chapter 24: Managing Budgets
Sara F. Jones
Chapter 25: Managing Human Resources
Maureen L. Mackenzie-Ruppel, Bruce Haller, and Robert Goch
Chapter 26: The Design Thinking Process
Rachel Ivy Clarke
Chapter 27: Managing Collections
Wayne T. Disher
Chapter 28: Managing Technology
Marshall Breeding
Chapter 29: Data Management, Analysis, and Visualization
H. Frank Cervone
Chapter 30: Communication, Marketing, and Outreach Strategies
Susan W. Alman
Chapter 31: Advocacy
Patrick “PC” Sweeney
PART VI: INFORMATION ISSUES
Chapter 32: Information Policy
Paul T. Jaeger
Chapter 33: Information Ethics
Martin L. Garnar
Chapter 34: Copyright and Creative Commons
Mary Minow and Liz Hamilton
Chapter 35: Information Licensing
Celeste Feather, Sharla Lair, and Jill Grogg
Chapter 36: Open Access
Heather Joseph
Chapter 37: Information Privacy and Cybersecurity
Cherie L. Givens
Chapter 38: Intellectual Freedom
Deborah Caldwell-Stone
PART VII: INFORMATION HORIZONS
Chapter 39: Career Management Strategies for Lifelong Success
Kim Dority
Chapter 40: Leadership Skills for Today’s Global Information Landscape
Kendra Albright
Glossary of Terms
Bibliography
About the Editor
About the Contributing Authors
Index
