The Third Edition of Jack Marchewka’s Information Technology Project Management focuses on how to create Measurable Organizational Value (MOV) through IT projects. The author uses the concept of MOV, combined with his own research, to create a solid foundation for making decisions throughout the project’s lifecycle. The book’s integration of project management and IT concepts provides students with the tools and techniques they need to develop in this field.

Table of Contents:
Preface xxi About The Author xxvii CHAPTER 1 The Nature of Information Technology Projects 1 Introduction 1 The Purpose of This Book 5 The State of IT Project Management 5 Why IT Projects Fail 7 Improving the Likelihood of Success 10 A Value-Driven Approach 10 A Socio-Technical Approach 10 A Project-Management Approach 10 A Knowledge-Management Approach 12 The Context of Project Management 13 What Is a Project? 13 Attributes of a Project 14 The Project Life Cycle and IT Development 16 Define Project Goal 17 Plan Project 18 Execute Project Plan 18 Close Project 18 Evaluate Project 18 The Systems Development Life Cycle (SDLC) 19 Planning 19 Analysis 19 Design 20 Implementation 20 Maintenance and Support 20 Implementing the SDLC 20 Structured Approach to Systems Development 21 Iterative Systems Development 22 The PLC and the SDLC 23 Extreme Project Management 24 The Project Management Body of Knowledge (PMBOK) 25 Project Management Knowledge Areas 25 Chapter Summary 27 Review Questions 28 Extend Your Knowledge 28 Global Technology Solutions 29 Husky Air—Pilot Angels 29 Husky Air Assignment 30 Case Studies 31 Bibliography 33 CHAPTER 2 Conceptualizing and Initializing the IT Project 34 Introduction 34 An Information Technology Project Methodology (ITPM) 35 Phase 1: Conceptualize and Initialize 37 Phase 2: Develop the Project Charter and Detailed Project Plan 37 Phase 3: Execute and Control the Project 38 Phase 4: Close Project 39 Phase 5: Evaluate Project Success 39 IT Project Management Foundation 40 Project Management Process Group 40 Project Objectives 40 Tools 41 Infrastructure 41 Project Management Knowledge Areas 41 The Business Case 42 What Is a Business Case? 42 Developing the Business Case 42 Step 1: Select the Core Team 43 Step 2: Define Measurable Organizational Value (MOV) 44 Step 3: Identify Alternatives 51 Step 4: Define Feasibility and Assess Risk 51 Step 5: Define Total Cost of Ownership 52 Step 6: Define Total Benefits of Ownership 53 Step 7: Analyze Alternatives 53 Step 8: Propose and Support the Recommendation 58 Project Selection and Approval 58 The IT Project Selection Process 60 The Project Selection Decision 60 IT Governance and the Project Management Office 63 The Project Management Office (PMO) 66 Chapter Summary 66 Review Questions 67 Extend Your Knowledge 68 Global Technology Solutions 68 Husky Air Assignment—Pilot Angels 69 Case Studies 71 Bibliography 74 CHAPTER 3 Developing the Project Charter and Baseline Project Plan 76 Introduction 76 Project Management Processes 77 Project Management Process Groups 79 Initiating 79 Planning 80 Executing 81 Monitoring and Controlling 81 Closing 81 Project Integration Management 81 The Project Charter 83 What Should Be in a Project Charter? 84 Project Identification 85 Project Stakeholders 85 Project Description 86 Measurable Organizational Value (MOV) 86 Project Scope 86 Project Schedule 87 Project Budget 87 Quality Issues 87 Resources 87 Assumptions and Risks 87 Project Administration 88 Acceptance and Approval 88 References 88 Terminology 88 Project Planning Framework 88 The MOV 90 Define the Project’s Scope 90 Subdivide the Project into Phases 91 Tasks—Sequence, Resources, and Time Estimates 91 Sequence 91 Resources 92 Time 92 Schedule and Budget—The Baseline Plan 92 The Kick-Off Meeting 93 Chapter Summary 93 Review Questions 94 Extend Your Knowledge 94 Global Technology Solutions 95 Husky Air Assignment—Pilot Angels 96 Case Studies 96 Bibliography 99 CHAPTER 4 The Human Side of Project Management 100 Introduction 100 Organization and Project Planning 102 The Formal Organization 102 The Functional Organization 102 The Project Organization 105 The Matrix Organization 107 Which Organizational Structure Is Best? 109 The Informal Organization 110 Stakeholders 110 Stakeholder Analysis 110 The Project Team 111 The Roles of the Project Manager 111 Team Selection and Acquisition 113 Team Performance 114 Work Groups 114 Real Teams 115 Project Teams and Knowledge Management 117 Learning Cycles and Lessons Learned 118 The Project Environment 122 Chapter Summary 125 Review Questions 126 Extend Your Knowledge 126 Global Technology Solutions 127 Husky Air Assignment—Pilot Angels 128 Case Studies 129 Bibliography 132 CHAPTER 5 Defining and Managing Project Scope 133 Introduction 133 Project Scope Management Processes 133 Scope Planning 136 Scope Boundary 136 The Scope Statement 136 Scope Statement 137 Out of Scope for This Project 137 Project Scope Definition 138 Project-Oriented Scope 138 Project-Oriented Scope Definition Tools 138 Product-Oriented Scope 140 Product-Oriented Scope Definition Tools 140 Project Scope Verification 144 Scope Change Control 144 Scope Change Control Procedures 145 Benefits of Scope Control 147 Chapter Summary 147 Review Questions 148 Extend Your Knowledge 149 Global Technology Solutions 149 Husky Air Assignment—Pilot Angels 150 Case Studies 150 Bibliography 152 CHAPTER 6 The Work Breakdown Structure and Project Estimation 153 Introduction 153 The Work Breakdown Structure (WBS) 154 Work Packages 155 Deliverables and Milestones 155 Developing the WBS 156 The WBS Should Be Deliverable Oriented 158 The WBS Should Support the Project’s MOV 158 The Level of Detail Should Support Planning and Control 159 Developing the WBS Should Involve the People Who Will Be Doing the Work 159 Learning Cycles and Lessons Learned Can Support the Development of a WBS 159 Project Estimation 159 Guesstimating 160 Delphi Technique 160 Time Boxing 161 Top-Down Estimating 161 Bottom-Up Estimating 162 Software Engineering Metrics and Approaches 163 Lines of Code (LOC) 164 Function Points 165 COCOMO 168 Heuristics 170 Automated Estimating Tools 171 What is the Best Way to Estimate IT Projects? 171 Chapter Summary 172 Web Sites to Visit 173 Review Questions 174 Extend Your Knowledge 174 Global Technology Solutions 175 Husky Air Assignment—Pilot Angels 176 Case Studies 177 Bibliography 179 CHAPTER 7 The Project Schedule and Budget 180 Introduction 180 Developing the Project Schedule 181 Gantt Charts 182 Project Network Diagrams 183 Activity on the Node (AON) 183 Critical Path Analysis 185 PERT 186 Precedence Diagramming Method (PDM) 188 Critical Chain Project Management (CCPM) 189 Project Management Software Tools 191 Developing the Project Budget 193 Cost Estimation 193 Other Costs 196 Resource Allocation 198 Finalizing the Project Schedule and Budget 199 Chapter Summary 199 Review Questions 199 Extend Your Knowledge 200 Global Technology Solutions 200 Husky Air Assignment—Pilot Angels 201 Case Studies 202 Bibliography 204 CHAPTER 8 Managing Project Risk 205 Introduction 205 IT Project Risk Management Planning Process 207 Risk Planning 209 Risk Identification 210 Risk Assessment 210 Risk Strategies 210 Risk Monitoring and Control 211 Risk Response 211 Risk Evaluation 211 Identifying IT Project Risks 211 An IT Project Risk Identification Framework 211 Applying the IT Project Risk Identification Framework 213 Tools and Techniques 215 Risk Analysis and Assessment 217 Qualitative Approaches 218 Expected Value 218 Decision Trees 219 Risk Impact Table 219 Quantitative Approaches 222 Discrete Probability Distributions 222 Continuous Probability Distributions 222 PERT Distribution 224 Triangular Distribution 224 Simulations 225 Risk Strategies 228 Risk Monitoring and Control 230 Risk Response and Evaluation 232 Chapter Summary 233 Web Sites to Visit 234 Review Questions 234 Extend Your Knowledge 235 Global Technology Solutions 235 Husky Air Assignment—Pilot Angels 236 Case Studies 237 Bibliography 239 CHAPTER 9 Project Communicaton, Tracking, and Reporting 240 Introduction 240 Monitoring and Controlling the Project 242 The Project Communications Plan 243 Project Metrics 246 Earned Value 247 Reporting Performance and Progress 253 Information Distribution 254 Chapter Summary 257 Review Questions 257 Extend Your Knowledge 258 Global Technology Solutions 258 Husky Air Assignment—Pilot Angels 259 Case Studies 260 Bibliography 262 CHAPTER 10 IT Project Quality Management 263 Introduction 263 Quality Tools and Philosophies 267 Scientific Management 267 Control Charts 268 The Total Quality Movement 269 Quality Planning, Improvement, and Control 271 Cause and Effect of Diagrams, Pareto Charts, and Flow Charts 272 Quality Systems 274 International Organization for Standardization (ISO) 274 Six Sigma (6σ ) 275 The Capability Maturity Model Integration (CMMI) 277 Level 1: Initial 280 Level 2: Repeatable 280 Level 3: Defined 280 Level 4: Managed 281 Level 5: Optimizing 281 The IT Project Quality Plan 283 Quality Philosophies and Principles 283 Focus on Customer Satisfaction 284 Prevention, Not Inspection 284 Improve the Process to Improve the Product 284 Quality Is Everyone’s Responsibility 285 Fact-Based Management 285 Quality Standards and Metrics 285 Verification and Validation 286 Change Control and Configuration Management 288 Monitor and Control 290 Learn, Mature, and Improve 291 Chapter Summary 292 Review Questions 293 Extend Your Knowledge 294 Global Technology Solutions 295 Husky Air Assignment—Pilot Angels 296 Case Studies 297 Bibliography 298 CHAPTER 11 Managing Organizational Change, Resistance, and Conflict 299 Introduction 299 The Nature of Change 302 Change Has an Impact 302 Change Is a Process 303 Change Can Be Emotional 304 The Change Management Plan 306 Assess Willingness, Readiness, and Ability to Change 306 Sponsor 306 Change Agents 307 Targets 307 Develop or Adopt a Strategy for Change 308 Rational-Empirical Approach 308 Normative-Reeducation Approach 309 Power-Coercive Approach 309 Environmental-Adaptive Approach 310 Implement the Change Management Plan and Track Progress 310 Evaluate Experience and Develop Lessons Learned 311 Dealing with Resistance and Conflict 311 Resistance 311 Conflict 312 Chapter Summary 315 Review Questions 316 Extend Your Knowledge 318 Global Technology Solutions 318 Husky Air Assignment—Pilot Angels 319 Case Studies 320 Bibliography 323 CHAPTER 12 Project Procurement Management and Outsourcing 324 Introduction 324 Project Procurement Management 325 The Project Procurement Management Processes 326 Plan Purchases and Acquisition 326 Plan Contracting 327 Request Seller Responses 327 Select Sellers 328 Contract Administration 330 Contract Closure 330 Outsourcing 331 The Beginning of the Outsourcing Phenomenon 331 Types of Outsourcing Relationships 332 The Realities of Outsourcing 332 Managing the Outsourcing Relationship 333 Chapter Summary 335 Review Questions 336 Extend Your Knowledge 337 Global Technology Solutions 337 Husky Air Assignment—Pilot Angels 338 Case Studies 338 Bibliography 340 CHAPTER 13 Leadership and Ethics 341 Introduction 341 Project Leadership 342 Some Modern Approaches to Leadership 343 Leadership Styles 344 Emotional Intelligence 346 Ethics in Projects 348 Ethical Leadership 350 Common Ethical Dilemmas 351 Making Sound Ethical Decisions 352 Codes of Ethics and Professional Practices 354 Multicultural Projects 355 The Challenges of International Projects 355 Understanding and Managing Diversity 357 Chapter Summary 358 Review Questions 359 Extend Your Knowledge 360 Global Technology Solutions 360 Husky Air Assignment—Pilot Angels 361 Case Studies 362 Bibliography 363 CHAPTER 14 Project Implementation, Closure, and Evaluation 364 Introduction 364 Project Implementation 365 Direct Cutover 366 Parallel 366 Phased 367 Administrative Closure 368 Project Sponsor Acceptance 371 The Final Project Report 371 The Final Meeting and Presentation 372 Closing the Project 373 Project Evaluation 373 Individual Performance Review 373 Postmortem Review 374 Project Audit 375 Evaluating Project Success—The MOV 376 Chapter Summary 377 Review Questions 378 Extend Your Knowledge 379 Global Technology Solutions 380 Husky Air Assignment—Pilot Angels 380 Case Studies 381 Bibliography 383 APPENDIX: An Introduction to Function Point Analysis 384 Index 397