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IT Essentials Companion Guide v6: (Companion Guide)

IT Essentials Companion Guide v6: (Companion Guide)

          
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About the Book

IT Essentials v6 Companion Guide supports the Cisco Networking Academy IT Essentials version 6 course. The course is designed for Cisco Networking Academy students who want to pursue careers in IT and learn how computers work, how to assemble computers, and how to safely and securely troubleshoot hardware and software issues. As CompTIA Approved Quality Content, the course also helps you prepare for the CompTIA A+ certification exams 220-901 and 220-902. Students must pass both exams to earn the CompTIA A+ certification. The features of the Companion Guide are designed to help you study and succeed in this course: Chapter objectives–Review core concepts by answering the focus questions listed at the beginning of each chapter. Key terms–Refer to the updated lists of networking vocabulary introduced, and turn to the highlighted terms in context. Course section numbering–Follow along with the course heading numbers to easily jump online to complete labs, activities, and quizzes referred to within the text. Check Your Understanding Questions and Answer Key–Evaluate your readiness with the updated end-of-chapter questions that match the style of questions you see on the online course quizzes. This icon in the Companion Guide indicates when there is a hands-on Lab to do. All the Labs from the course are compiled and published in the separate book, IT Essentials v6 Lab Manual. Practicing and performing all these tasks will reinforce the concepts and help you become a successful PC technician.

Table of Contents:
     Introduction xxix  Chapter 1 Introduction to the Personal Computer System 1      Objectives 1      Key Terms 1      Introduction (1.0) 4          Welcome (1.0.1) 4      Personal Computer Systems (1.1) 4          Cases and Power Supplies (1.1.1) 5          Internal PC Components (1.1.2) 12          External Ports and Cables (1.1.3) 33          Input and Output Devices (1.1.4) 41      Select Computer Components (1.2) 49          Select PC Components (1.2.1) 49      Configurations for Specialized Computer Systems (1.3) 62          Specialized Computer Systems (1.3.1) 63      Summary (1.4) 69          Summary (1.4.1) 69      Summary of Exercises 69          Labs 70      Check your Understanding 70  Chapter 2 Introduction to Lab Procedures and Tool Use 73      Objectives 73      Key Terms 73      Introduction (2.0) 74          Welcome (2.0.1) 74      Safe Lab Procedures (2.1) 74          Procedures to Protect People (2.1.1) 74          Procedures to Protect Equipment and Data (2.1.2) 76          Procedures to Protect the Environment (2.1.3) 79      Proper Use of Tools (2.2) 82          Hardware Tools (2.2.1) 82          Software Tools (2.2.2) 88          Organizational Tools (2.2.3) 89          Demonstrate Proper Tool Use (2.2.4) 91      Summary (2.3) 98          Summary (2.3.1) 98      Summary of Exercises 98          Lab 98      Check Your Understanding 99  Chapter 3 Computer Assembly 103      Objectives 103      Key Terms 103      Introduction (3.0) 104          Welcome (3.0.1) 104      Assemble the Computer (3.1) 104          Open the Case and Connect the Power Supply (3.1.1) 104          Install the Motherboard (3.1.2) 107          Install Drives (3.1.3) 115          Install the Adapter Cards (3.1.4) 117          Install Cables (3.1.5) 120      Boot the Computer (3.2) 132          POST, BIOS, UEFI (3.2.1) 132          BIOS and UEFI Configuration (3.2.2) 137      Upgrade and Configure a Computer (3.3) 144          Motherboard and Related Components (3.3.1) 144          Storage Devices (3.3.2) 148          Peripheral Devices (3.3.3) 149      Summary (3.4) 151          Summary (3.4.1) 151      Summary of Exercises 152          Labs 152      Check Your Understanding 152  Chapter 4 Overview of Preventive Maintenance 157      Objectives 157      Key Terms 157      Introduction (4.0) 158          Welcome (4.0.1) 158      Preventive Maintenance (4.1) 158          PC Preventive Maintenance Overview (4.1.1) 158      Troubleshooting Process (4.2) 163          Troubleshooting Process Steps (4.2.1) 163          Common Problems and Solutions (4.2.2) 172      Summary (4.3) 180          Summary (4.3.1) 180      Summary of Exercises 180      Check your Understanding 180  Chapter 5 Windows Installation 185      Objectives 185      Key Terms 185      Introduction (5.0) 188          Welcome (5.0.1) 188      Modern Operating Systems (5.1) 188          Operating System Terms and Characteristics (5.1.1) 188          Types of Operating Systems (5.1.2) 193          Customer Requirements for an Operating System (5.1.3) 194          Operating Systems Upgrade (5.1.4) 196      Operating System Installation (5.2) 199          Storage Device Setup Procedures (5.2.1) 200          Custom Installation Options (5.2.2) 214          Boot Sequence and Registry Files (5.2.3) 222          Multiboot (5.2.4) 226          Disk Directories (5.2.5) 234      Summary (5.3) 241          Summary (5.3.1) 241      Summary of Exercises 241          Labs 241      Check Your Understanding 242  Chapter 6 Windows Configuration and Management 245      Objectives 245      Key Terms 245      Introduction (6.0) 247          Welcome (6.0.1) 247      The Windows GUI and Control Panel (6.1) 247      Windows Desktop, Tools, and Applications (6.1.1) 247      Control Panel Utilities (6.1.2) 260      Administrative Tools (6.1.3) 277      Disk Defragmenter and Disk Error-Checking Tool (6.1.4) 284      Command Line Tools (6.1.5) 286      Client-Side Virtualization (6.2) 290          Purpose and Requirements of Virtualization (6.2.1) 290      Common Preventive Maintenance Techniques for Operating Systems (6.3) 295          OS Preventive Maintenance Plan (6.3.1) 295      Basic Troubleshooting Process for Operating Systems (6.4) 301          Applying the Troubleshooting Process for Operating Systems (6.4.1) 302          Common Problems and Solutions for Operating          Systems (6.4.2) 305      Summary (6.5) 311          Summary (6.5.1) 311      Summary of Exercises 311          Labs 311      Check Your Understanding 312  Chapter 7 Networking Concepts 317      Objectives 317      Key Terms 317      Introduction (7.0) 320          Welcome (7.0.1) 320      Principles of Networking (7.1) 320          Computer Networks (7.1.1) 320          Types of Networks (7.1.2) 326      Networking Standards (7.2) 332          Reference Models (7.2.1) 333          Wired and Wireless Ethernet Standards (7.2.2) 341      Physical Components of a Network (7.3) 345          Network Devices (7.3.1) 345          Cables and Connectors (7.3.2) 351      Basic Networking Concepts and Technologies (7.4) 361          Networked Equipment Addressing (7.4.1) 361          Transport Layer Protocols (7.4.2) 373      Summary (7.5) 378          Summary (7.5.1) 378      Summary of Exercises 378          Labs 379          Packet Tracer Activities 379      Check Your Understanding 379  Chapter 8 Applied Networking 383      Objectives 383      Key Terms 383      Introduction (8.0) 385          Welcome (8.0.1) 385      Computer to Network Connection (8.1) 385          Networking Cards (8.1.1) 386          Wireless and Wired Router Configurations (8.1.2) 393          Network Sharing (8.1.3) 406          Remote Connections (8.1.4) 415      ISP Connection Technologies (8.2) 418          Broadband Technologies (8.2.1) 418      Internet Technologies (8.3) 424          Data Centers and Cloud Computing (8.3.1) 425          Networked Host Services (8.3.2) 427      Common Preventive Maintenance Techniques Used for Networks (8.4) 432          Network Maintenance (8.4.1) 432      Basic Troubleshooting Process for Networks (8.5) 433          Applying the Troubleshooting Process to Networks (8.5.1) 433          Common Problems and Solutions for Networks (8.5.2) 437      Summary (8.6) 439          Summary (8.6.1) 439      Summary of Exercises 439          Labs 439          Packet Tracer Activities 440      Check Your Understanding 440  Chapter 9 Laptops and Mobile Devices 445      Objectives 445      Key Terms 445      Introduction (9.0) 448          Welcome (9.0.1) 448      Laptop Components (9.1) 448          Features of Laptop Components (9.1.1) 449          Laptop Displays (9.1.2) 460      Laptop Configuration (9.2) 464          Power Settings Configuration (9.2.1) 464          Wireless Configuration (9.2.2) 468      Laptop Hardware and Component Installation and Configuration (9.3) 472          Expansion Slots (9.3.1) 472          Replacing Hardware Devices (9.3.2) 478      Mobile Device Hardware Overview (9.4) 492          Mobile Device Hardware (9.4.1) 492          Other Mobile Devices (9.4.2) 498      Common Preventive Maintenance Techniques for Laptops and Mobile Devices (9.5) 500          Scheduled Maintenance for Laptops and Mobile          Devices (9.5.1) 500      Basic Troubleshooting Process for Laptops and Mobile Devices (9.6) 502          Applying (9.6.1) 502          Common Problems and Solutions for Laptops and Mobile          Devices (9.6.2) 506      Summary (9.7) 512          Summary (9.7.1) 512          Summary of Exercises 513          Labs 513      Check Your Understanding 514  Chapter 10 Mobile, Linux, and OS X Operating Systems 517      Objectives 517      Key Terms 517      Introduction (10.0) 520          Welcome (10.0.1) 520      Mobile Operating Systems (10.1) 520          Android versus iOS (10.1.1) 520          Android Touch Interface (10.1.2) 525          iOS Touch Interface (10.1.3) 530          Windows Phone Touch Interface (10.1.4) 535          Common Mobile Device Features (10.1.5) 538      Methods for Securing Mobile Devices (10.2) 545          Passcode Locks (10.2.1) 545          Cloud-Enabled Services for Mobile Devices (10.2.2) 550          Software Security (10.2.3) 553      Network Connectivity and Email (10.3) 557          Wireless and Cellular Data Network (10.3.1) 557          Bluetooth (10.3.2) 563          Configuring Email (10.3.3) 566          Mobile Device Synchronization (10.3.4) 572      Linux and OS X Operating Systems (10.4) 577          Linux and OS X Tools and Features (10.4.1) 577          Linux and OS X Best Practices (10.4.2) 592          Basic CLI (10.4.3) 597      Basic Troubleshooting Process for Mobile, Linux, and OS X Operating Systems (10.5) 599          Applying the Troubleshooting Process to Mobile, Linux, and OS X Operating Systems (10.5.1) 600          Common Problems and Solutions for Mobile, Linux, and OS X Operating Systems (10.5.2) 604      Summary (10.6) 610          Summary (10.6.1) 610      Summary of Exercises 611          Labs 611      Check Your Understanding 611  Chapter 11 Printers 617      Objectives 617      Key Terms 617      Introduction (11.0) 619          Welcome (11.0.1) 619      Common Printer Features (11.1) 619          Characteristics and Capabilities (11.1.1) 619          Printer Types (11.1.2) 623      Installing and Configuring Printers (11.2) 631          Installing and Updating a Printer (11.2.1) 632          Configuring Options and Default Settings (11.2.2) 636          Optimizing Printer Performance (11.2.3) 640      Sharing Printers (11.3) 641          Operating System Settings for Sharing Printers (11.3.1) 641          Print Servers (11.3.2) 644      Maintaining and Troubleshooting Printers (11.4) 646          Printer Preventive Maintenance (11.4.1) 647          Troubleshooting Printer Issues (11.4.2) 651          Common Problems and Solutions for Printers (11.4.3) 655      Summary (11.5) 658          Summary (11.5.1) 658      Summary of Exercises 658          Labs 659      Check Your Understanding 659  Chapter 12 Security 663      Objectives 663      Key Terms 663      Introduction (12.0) 666          Welcome (12.0.1) 666      Security Threats (12.1) 666          Types of Security Threats (12.1.1) 666      Security Procedures (12.2) 674          Windows Local Security Policy (12.2.1) 674          Securing Web Access (12.2.2) 679          Protecting Data (12.2.3) 683          Protection Against Malicious Software (12.2.4) 694          Security Techniques (12.2.5) 698          Protecting Physical Equipment (12.2.6) 706      Common Preventive Maintenance Techniques for Security (12.3) 710          Security Maintenance (12.3.1) 710      Basic Troubleshooting Process for Security (12.4) 718          Applying the Troubleshooting Process to Security (12.4.1) 718          Common Problems and Solutions for Security (12.4.2) 721      Summary (12.5) 724          Summary (12.5.1) 724      Summary of Exercises 724          Labs 724      Check Your Understanding 724  Chapter 13 The IT Professional 729      Objectives 729      Key Terms 729      Introduction (13.0) 730          Welcome (13.0.1) 730      Communication Skills and the IT Professional (13.1) 730          Communication Skills, Troubleshooting, and the          IT Professional (13.1.1) 731          Working with a Customer (13.1.2) 732          Employee Best Practices (13.1.3) 738      Ethical and Legal Issues in the IT Industry (13.2) 743          Ethical and Legal Considerations (13.2.1) 743          Legal Procedures Overview (13.2.2) 747      Call Center Technicians (13.3) 750          Call Centers, Level One Technicians, and Level Two          Technicians (13.3.1) 750      Summary (13.4) 754          Summary (13.4.1) 754      Summary of Exercises 755          Labs 755          Activity Professional Behaviors with Customers (13.1.2.3) 755      Check Your Understanding 756  Chapter 14 Advanced Troubleshooting 761      Objectives 761      Key Terms 761      Introduction (14.0) 762          Welcome (14.0.1) 762      Computer Components and Peripherals (14.1) 763          Apply Troubleshooting Process to Computer Components and Peripherals (14.1.1) 763      Operating Systems (14.2) 766          Apply Troubleshooting Process to Operating Systems (14.2.1) 766      Networks (14.3) 770          Apply Troubleshooting Process to Networks (14.3.1) 770      Security (14.4) 775          Apply Troubleshooting Process to Security (14.4.1) 775      Summary (14.5) 779          Summary (14.5.1) 779      Summary of Exercises 779          Labs 779      Check Your Understanding 780  Appendix A Answers to “Check Your Understanding” Questions 783  Glossary 805  TOC, 9781587133558, 10/7/2016


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Product Details
  • ISBN-13: 9780134510040
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Cisco Press
  • Language: English
  • Series Title: Companion Guide
  • ISBN-10: 0134510046
  • Publisher Date: 28 Oct 2016
  • Binding: Digital download
  • No of Pages: 928
  • Weight: 1 gr


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