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Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High Performing Organizations

Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High Performing Organizations

          
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About the Book

From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven. Now, in Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line", and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.

Table of Contents:
Introduction: Leading at a Higher Level by Ken Blanchard     xv   SECTION I:  SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION   Chapter 1    Is Your Organization High Performing?     3 Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard   Chapter 2    The Power of Vision     17 Jesse Stoner, Ken Blanchard, and Drea Zigarmi   SECTION II:  TREAT YOUR CUSTOMERS RIGHT   Chapter 3    Serving Customers at a Higher Level     33 Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner   SECTION III:  TREAT YOUR PEOPLE RIGHT   Chapter 4    Empowerment Is the Key     57 Alan Randolph and Ken Blanchard   Chapter 5    Situational Leadership® II: The Integrating Concept     75 The Founding Associates   Chapter 6    Self Leadership: The Power Behind Empowerment     91 Susan Fowler, Ken Blanchard, and Laurence Hawkins   Chapter 7    Partnering for Performance     105 Fred Finch and Ken Blanchard   Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager®     129 Ken Blanchard and Fred Finch   Chapter 9    Coaching: A Key Competency for Leadership Development     149 Linda Miller and Madeleine Homan Blanchard   Chapter 10   Situational Team Leadership     165 Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard   Chapter 11   Organizational Leadership     191 Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi   Chapter 12   Strategies for Leading a Change     215 Pat Zigarmi and Judd Hoekstra   SECTION IV:  HAVE THE RIGHT KIND OF LEADERSHIP   Chapter 13   Managing a Successful Culture Transformation     241 Garry Demarest, Chris Edmonds, and Bob Glaser   Chapter 14   Servant Leadership     261 Ken Blanchard, Scott Blanchard, and Drea Zigarmi   Chapter 15   Determining Your Leadership Point of View     289 Ken Blanchard, Margie Blanchard, and Pat Zigarmi   Endnotes     309 Acknowledgments     323 About the Authors     327 Services Available     347 Index     351


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Product Details
  • ISBN-13: 9780137042517
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson
  • Language: English
  • ISBN-10: 0137042515
  • Publisher Date: 08 Sep 2009
  • Binding: Digital download
  • Sub Title: Blanchard on Leadership and Creating High Performing Organizations


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