Remain competitive, inspire innovation, and ensure success
Constantly adapting, improving, and changing is more important than ever for companies to remain competitive in today’s marketplace. Make Change Work presents real solutions to thriving in a world of constant change. This book educates managers and leaders on how to lead change, with strategies for creating urgency, building support, and ensuring successful change. Get the guidance you need to be bold in the face of change, and learn how to make your company faster, better, cheaper, and friendlier—by simply listening to your customers
- Advises leaders on how to design and implement a strategy that allows you to successfully lead change and deliver meaningful business results
- Author Randy Pennington is a 20-year business performance veteran, author, and expert in helping organizations build a culture focused on results
Learn how to establish a clear and purposeful goal, inspire a culture relentlessly focused on customers, and create an environment where your talented team wants to Make Change Work.
Table of Contents:
Preface xv
Acknowledgments xix
Part I The Realities of Change 1
Chapter 1 The New Normal 3
Chapter 2 Faster, Better, Cheaper, Friendlier 13
Chapter 3 Good Change, Bad Change 21
Chapter 4 Dodos and Coyotes: Only the Nimble Survive 33
Part II Becoming a Change Leader: The Tactical Side of Change 41
Chapter 5 What Change Leaders Do 43
Chapter 6 Buy-In: Where Change Legends Are Made 51
Chapter 7 Go First 59
Chapter 8 Change Change 67
Chapter 9 Generate Creative Tension 75
Chapter 10 Connect with People Where They Are 85
Chapter 11 Involve Early and Often 95
Chapter 12 Use Resistance as Your Friend 103
Part III Change Challenges 113
Chapter 13 When Change Isn’t a Choice 115
Chapter 14 Change Your Culture and Change Your Results 125
Chapter 15 Stop Spineating 135
Part IV The Wrap-Up 143
Chapter 16 The Future and Change 145
Notes 153
About the Author 157
Index 159
