Lead your team through today’s rapid changes The only guarantee in business is change. All managers need to understand that they will either be buffeted by change or help shape it. Knowing how to do that is the real test of leadership in today’s organizational environments. Manager’s Guide to Navigating Change provides methods for managing risks and ensuring the organization continues to move forward through turbulence created by both internal and external events. Learn how to: Define what the future looks like and communicate your vision to your staff Make large-scale change sustainable by aligning your efforts and resources Align organizational and employee values, missions, and goals Leverage your resources to facilitate stakeholder buy-in Enact your plan and measure results as you go Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Key Terms: Clear definitions of key terms and concepts Smart Managing: Tactics and strategies for managing change Tricks of the Trade: Tips for executing the tactics in the book Mistake Proofing: Practical advice for minimizing the possibility of error Caution: Warning signs for when things are about to go wrong For Example: Examples of successful change-management tactics Tools: Specific planning procedures, tactics, and hands-on techniques

Table of Contents:
ContentsAcknowledgmentsixIntroductionxi1.Faster, Easier Changes: The Business Case forChange Management1Changing the “Change Curve”3 Change Management Isn’t Rocket Science6 What Does and Doesn’t Affect Change Management10Change Management Works11 Manager’s Checklist for Chapter 112 2.Organizational Change Starts with Individual Change13The Biology and Psychology of Change15 The Resistance You’ll Encounter18 Handling Resistance19 Why and How Major Change Initiatives Fail22 Manager’s Checklist for Chapter 224 3.The Vision: Starting with the End in Mind25Step 1. Defining What the Future Looks Like26 Step 2. Understanding the Rationale for Change29 Step 3. Understanding the Approach forAchieving the Change30 Communicating the Vision30 The Importance of a Clear Vision33 Manager’s Checklist for Chapter 335 4.Creating Sustainable Change37Aligning Your Efforts38 Objectives40 Processes43 People47 The Glue: Change Leadership49 Making Change Sustainable50 Manager’s Checklist for Chapter 452 5.The ASPIRE Framework for Change53You’re the Architect56 ASPIRE Overview56 Doing a Stakeholder Analysis63 Be an Architect of Change67 Manager’s Checklist for Chapter 567 6.Creating Awareness69Assess the As-Is: Where Does Your Audience Stand?71 Set the Goals: Establish Your Awareness Goals77 Plan Your Awareness Program: How WillYou Communicate?77 Implementing, Recognizing, and Evaluating83 The Critical Awareness Step84 Manager’s Checklist for Chapter 684 7.Ensuring Understanding87Poised for Success89 Cascading Information91 Engaging Senior Leaders in Understanding92 Training as the Key to Understanding99 Creating a Successful Training Program103 Manager’s Checklist for Chapter 7106 8.Participating in the Change Process107Why Participation Is Crucial108 Building Active Participation109 Who Should Participate in the Change Process—Four Key Roles112 Know When to Call Your People In, and When to Hold Off113 How the Four Key Roles Participate115 Many of Us Already Know How to Build a Change Plan121 Manager’s Checklist for Chapter 8122 9.Using Leverage to Ease the Effort123When to Build Your Leverage Program124 Leadership Alignment125 C.R.E.A.T.E. a Thriving Change Environment128 Keeping Alignment Means Managing Your Stakeholders130 Change Agents132 Communications: Create Once; Use Many Times136 Manager’s Checklist for Chapter 9138 10.Measuring the Progress of Change139Creating Effective Milestones140 Judging Progress145 Building Your Scorecard147 Will Scorecards Work for You?153 Good Leadership = Good Scorecards155 Manager’s Checklist for Chapter 10156 11.The Secret Weapon: Governance157Elements That Guide Governance160 Key Elements #1 and #2: Establish Objectivesand Guiding Principles161 Key Element #3: Grant Authority andResponsibility in Relationships164 Key Element #4: Verify Performance167 Key Element #5: Institute Cohesive Policiesand Procedures169 Key Element #6: Foster a Culture of Collaboration172 Manager’s Checklist for Chapter 11173 12.What Is It Really Like to Create Change?175Assessing Your Change Environment: The FourChange Cultures177 The Characteristics You Need180 Handling Conflict: Seek Collaboration Not Consensus180 The Dos and Don’ts of Compassion189 Wrapping It Up: Your Job as a Change Manager190 Model Stewardship192 Manager’s Checklist for Chapter 12194 Index195