Provides the knowledge and insights necessary to contribute to the Information Systems decision-making process Managing & Using Information Systems: A Strategic Approach delivers a solid knowledgebase of basic concepts to help MBA students and general business managers alike become informed, competent participants in Information Systems (IS) decisions. Now in its eighth edition, this fully up-to-date textbook explains the fundamental principles and practices required to use and manage information while illustrating how information systems can create or obstruct opportunities — and even propel digital transformations within a wide range of organizations. Drawing from their expertise in both academia and industry, the authors discuss the business and design processes relevant to IS while presenting a basic framework that connects business strategy, IS strategy, and organizational strategy. Step by step, readers are guided through each essential aspect of Information Systems, from fundamental information architecture and infrastructure to cyber security, Artificial Intelligence (AI), business analytics, project management, platform and IS governance, IS sourcing, and more. Detailed chapters contain mini-cases, full-length case studies, discussion topics, review questions, supplemental readings, and topic-specific managerial concerns that provide insights into real-world IS issues. Managing & Using Information Systems: A Strategic Approach, Eighth Edition, is an excellent textbook for advanced undergraduate and MBA-level courses on IS concepts and managerial approaches to leveraging emerging information technologies.

Table of Contents:
Preface v Acknowledgments ix About the Authors xi Introduction 1 The Case for Participating in Decisions about Information Systems 3 What If a Manager Doesn’t Participate? 6 Skills Needed to Participate Effectively in Information Technology Decisions 7 Basic Assumptions 8 Summary 13 Key Terms 14 Foundational Readings 14 1 The Information Systems Strategy Triangle 15 Brief Overview of Business Strategy Frameworks 19 Why Are Strategic Advantage Models Essential to Planning for Information Systems? 25 Brief Overview of Organizational Strategies 25 Brief Overview of Information Systems Strategy 26 Summary 27 Key Terms 28 Foundational Readings 29 Discussion Questions 29 Case Study 1-1 Judo Bank: Business Strategy 30 Case Study 1-2 Amazon in 2023 31 2 Strategic Use of Information Resources 33 Evolution of Information Resources 35 Information Resources as Strategic Tools 37 How Can Information Resources Be Used Strategically? 38 Sustaining Competitive Advantage with Information Resources 44 Risks 48 External Relationships 50 Co- creating IT and Business Strategy 51 Summary 51 Key Terms 52 Foundational Readings 52 Discussion Questions 53 Case Study 2-1 Instacart: Gaining Strategic Advantage During a Pandemic 54 Case Study 2-2 Amazon Go: How Far Can It Go? 55 3 Organizational Strategy and Information Systems 57 Information Systems and Organizational Design 59 Information Systems and Management Control Systems 65 Information Systems and Culture 69 Summary 73 Key Terms 73 Foundational Readings 74 Discussion Questions 74 Case Study 3-1 [24]7.ai 75 Case Study 3-2 Uber’s Use of Algorithmic Management 76 4 Information Technology and the Design of Work 78 Work Design Framework 80 What Types of Work Are Impacted by Information Technology 81 Where and When Work Is Done and Who Does It 88 The Future of Work 94 Summary 98 Key Terms 98 Foundational Reading 98 Discussion Questions 99 Case Study 4-1 Conducting Bank Examinations Remotely 100 Case Study 4-2 Automation at Southern Glazer’s Wine and Spirits LLC 101 5 Information Systems and Digital Transformation 103 Functional Perspective Versus Business Process Perspective 105 Building Agile and Dynamic Business Processes 108 Gaining Acceptance for IT- Induced Change to Work 111 Digital Transformation 113 Techniques for Understanding Business Processes 114 Types of Enterprise Systems 115 Enterprise System Issues 120 Summary 123 Key Terms 124 Foundational Readings 124 Discussion Questions 125 Case Study 5-1 Gnosis Freight: Post- COVID Digital Transformation 126 Case Study 5-2 Carestream Health 127 6 Architecture and Infrastructure 129 From Vision to Implementation 131 The Leap from Strategy to Architecture to Infrastructure 133 Multi- Homing, Virtualization, and Cloud Computing 142 Other Managerial Considerations 144 Summary 148 Key Terms 148 Foundational Readings 149 Discussion Questions 149 Case Study 6-1 Enterprise Architecture at Chubb Industries 150 Case Study 6-2 Mohawk Paper 151 7 Cybersecurity 153 NIST Cybersecurity Framework 154 IT Security Governance Framework 156 Cyberattacks and How They Occurred 158 The Impossibility of 100% Security 162 What Should Management Do? 164 How Do We Measure How Secure We Are? 169 Resiliency or Protection? 171 Summary 171 Key Terms 172 Discussion Questions 172 Case Study 7-1 City of Baltimore 173 Case Study 7-2 Airline Industry Frequent Flyer Info Data Breach 174 8 The Business of Information Technology 175 Organizing to Respond to Business: A Maturity Model 177 Understanding the IT Organization 178 What a Manager Can Expect from the IT Organization 178 What the IT Organization Does Not Do 180 Chief Information Officer 180 Building a Business Case 182 IT Portfolio Management 184 Valuing IT Investments 185 Monitoring IT Investments 187 Funding IT Resources 192 How Much Does IT Cost? 194 Summary 197 Key Terms 198 Discussion Questions 198 Case Study 8-1 Blockchain Adoption Barriers in the Healthcare Industry in Iran 200 Case Study 8-2 Air France/KLM Airlines 201 9 Information Technology Governance 203 IT Governance 204 Centralized versus Decentralized Organizational Structures 205 Decision Rights and Governance 207 Governance Frameworks for Financial Control Decisions 210 Platform Governance 212 Summary 216 Key Terms 216 Foundational Reading 217 Discussion Questions 217 Case Study 9-1 Governance to Keep Deutsche Bahn on Track 218 Case Study 9-2 The “MyJohnDeere” Platform 218 10 Information Technology Sourcing 220 Sourcing Decision Cycle Framework 221 Outsourcing in the Broader Context 233 Summary 235 Key Terms 235 Foundational Readings 235 Discussion Questions 236 Case Study 10-1 Delta: Landing in the Cloud 237 Case Study 10-2 O2 and RPA 238 11 Managing IT Projects 240 What Defines a Project? 242 What Is Project Management? 243 Project Elements 245 IT Projects 248 IT Project Development Methodologies and Approaches 249 Managing IT Project Risk 255 Gauging Success 259 Summary 260 Key Terms 261 Foundational Readings 261 Discussion Questions 261 Case Study 11-1 Digital Transformation of Insurance Claim Management 263 Case Study 11-2 A Tale of Two Scrum Projects at Dutch Railways (Nederlandse Spoorwegen) 265 12 Business Intelligence, Artificial Intelligence, Knowledge Management, and Analytics 268 Knowledge Management 269 Business Analytics and Business Intelligence 275 Competing with Business Analytics 276 Components of Business Analytics 277 Big Data and the Internet of Things 282 Artificial Intelligence, Machine Learning, and Deep Learning 285 Summary 287 Key Terms 288 Foundational Readings 288 Discussion Questions 289 Case Study 12-1 Netflix: Analytics Now, AI Later? 290 Case Study 12-2 Nest and the Internet of Things (IoT) 291 13 Privacy, Ethical, and Societal Considerations for Information Management 292 What Is Expected of Management? 293 Responsible Computing 294 Corporate Social Responsibility 296 PAPA: Privacy, Accuracy, Property, and Accessibility 300 AI, Business, and Society 307 Green Computing 309 Summary 310 Key Terms 311 Foundational Reading 311 Discussion Questions 311 Case Study 13-1 A TikTok Challenge To TikTok Itself 312 Case Study 13-2 Ethical Decision Making 314 Glossary G- 1 Index I- 1