Learn powerful communications and stakeholder management techniques that dramatically improve your ability to deliver projects successfully! Unlike other project guides, which address these issues only in passing, Mastering Project Human Resource Management offers practical, real-world guidance, in-the-trenches insights, and proven applications. You'll learn how to: Identify stakeholders and initiate communications Plan for effective HR, communications, and stakeholder management Build, develop, and manage project teams capable of powerfully effective communication and stakeholder engagement Monitor, control, and optimize the effectiveness of your communication and engagement This book is part of a new series of six cutting-edge project management guides for both working practitioners and students. Like all books in this series, it offers deep practical insight into the successful design, management, and control of complex modern projects. Using real case studies and proven applications, expert authors show how multiple functions and disciplines can and must be integrated to achieve a successful outcome. Individually, these books focus on realistic, actionable solutions, not theory. Together, they provide comprehensive guidance for working project managers at all levels, as well as indispensable knowledge for anyone pursuing PMI/PMBOK certification or other accreditation in the field.

Table of Contents:
Introduction    1 Section I  Initiating Stage    5 Chapter 1  Stakeholder Identification and Analysis    7 Learning Objectives    7 What Is a Stakeholder?    8 Types of Stakeholders    8 Policy-Level Stakeholders    8 Implementation-Level Stakeholders    9 Stakeholder Identification and Analysis    9 Purpose    10 Scope    11 Timing    12 Mechanism    12 Summary    28 Key Terms    28 Case Study: From Shopping Mall Project to an Outlet Mall Project–A Case Study for a Stakeholder Analysis    28 Background    29 Why Did the Original Project Fail?    29 New Approach    30 Conclusion    30 Case Study Questions    35 Chapter Review and Discussion Questions    36 Reference Notes    36 Section II  Planning Stage    39 Chapter 2  Planning Human Resource Management    41 Learning Objectives    41 Purpose    42 Scope    42 Timing    43 Mechanism    43 How to Plan Project Human Resource Management    43 Understand the Project Framework and Approach    44 Determine the Resources Required to Complete the Project Work    45 Understand the Project Environment    45 Consult the Historical Organizational Project Artifacts    48 Consult Subject Matter Experts    49 Understand Organizational Behavior    50 Determine the Format for Documenting Project Roles and Responsibilities    51 Develop the Human Resource Management Plan    55 Summary    58 Key Terms    58 Case Study: A Case of Failed Human Resource Management Planning    59 What Led to the Roadblock?    60 Conclusion    60 Case Study Questions    61 Chapter Review and Discussion Questions    61 Reference Notes    62 Chapter 3  Planning Communications Management    63 Learning Objectives    63 Purpose    64 Scope    65 Timing    65 Mechanism    65 How to Plan Project Communications Management    66 Review the Project Management Plan    67 Obtain Stakeholder Information from the Stakeholder Register    67 Understand the Project Environment    68 Review the Historical Organizational Project Artifacts    68 Utilize Appropriate Project Communication Methods and Tools    69 Develop a Communications Management Plan    74 Update the Current Project Documents    74 Summary    75 Key Terms    76 Case Study: An Effective Communications Management Plan Devised to Save People from the Clutches of Cancer    76 Communications Management Plan    76 Tailoring the Message    77 Using the Right Communications Channels    78 Case Conclusion    79 Case Questions    79 Chapter Review and Discussion Questions    80 Reference Notes    80 Chapter 4  Planning Stakeholder Management    83 Learning Objectives    83 Purpose    84 Scope    84 Timing    85 Mechanism    85 How to Plan for Stakeholder Management    85 Understand Project Framework and Approach    86 Obtain Stakeholder Information    87 Understand the Project Environment    87 Consult Historical Organizational Project Artifacts    87 Consult Subject Matter Experts    88 Perform Stakeholder Engagement Analysis    89 Synthesize Stakeholder Management Planning Information    90 Stakeholder Engagement Strategy    91 Stakeholder Management Plan    93 Summary    94 Key Terms    95 Case Study: First City Bank Implements an ERP System    95 Case Questions    97 Chapter Review and Discussion Questions    97 Reference Notes    98 Section III  Developing and Managing (Executing) Stage    99 Chapter 5  Acquiring Project Human Resources    101 Learning Objectives    101 Purpose    102 Scope    102 Factors Influencing the Scope of the Project Human Resource Acquisition    102 Timing    104 Mechanism    104 How to Acquire Project Human Resources    104 Summary    113 Key Terms    113 Case Study: An Unusual Challenge–Immediate Staffing for a Government Project    114 Challenge    114 Action    115 Conclusion    116 Case Study Questions    116 Chapter Review and Discussion Questions    116 Reference Notes    117 Chapter 6  Developing Project Human Resources    119 Learning Objectives    119 Purpose    120 Scope    121 Timing    121 Mechanism    122 How to Develop Project Human Resources    122 Review Project Staff Assignments    122 Review Human Resource Management Plan    123 Determine Resource Availability    124 Utilize Project Human Resource Management Tools    124 Coaching and Training    126 Team-Building Activities    127 Tips for Effective Team Building    129 Kickoff Meetings    130 Ground Rules    130 Co-Location    132 Recognition and Rewards    133 Human Resource (Team Member) Assessments    134 Conduct Team Performance Assessments    135 Update Project Environment Information    135 Check Point: Measuring the Success of Team Development Efforts    136 Summary    138 Key Terms    138 Case Study: A Focus on Competency Development and Training Doubles the Success Rate of New Initiatives    139 Company    139 Challenge    139 Solution    139 Results    140 Case Study Questions    141 Chapter Review and Discussion Questions    141 References Notes    142 Chapter 7  Managing Project Human Resources    143 Learning Objectives    143 Purpose    144 Scope    145 Timing    146 Mechanism    146 Basic Control Process    146 Baseline, Planned, or Reference Input    147 Actual Input    148 Control Process    148 Feedback    148 How to Manage Project Human Resources    149 Review Project Staff Assignments    150 Review Human Resource Management Plan    150 Monitor and Control Team Performance    151 Baseline, Planned, or Reference Input (Wanted Team Performance)    151 Actual Input (Assessed Team Performance)    151 Determine Team Performance Variance    152 Feedback    152 Review Project Work Performance Status Reports    154 Utilize Project Human Resource Management Tools    155 Interpersonal Skills    155 Project Performance Evaluations    158 Team Conflict Management    159 Manage Issues    160 Manage Change Requests    160 Update Project Management Plan    161 Update Project Current, Operational, or Living Documents    161 Update Project Environment Information    162 Update Historical Organizational Project Artifacts    162 Summary    163 Key Terms    164 Case Study: Omega Machine    164 Challenge    165 Solution    167 Results    167 Case Study Questions    168 Chapter Review and Discussion Questions    168 Reference Notes    169 Chapter 8  Managing Project Communications    171 Learning Objectives    171 Purpose    172 Scope    172 Timing    173 Mechanism    173 How to Manage Project Communications    173 Review Communications Management Plan    174 Process Work Performance Reports    174 Understand Project Environment    175 Review Historical Organizational Project Artifacts    175 Use Project Communications Management Tools    175 Information Management Systems    177 Performance Reporting    177 Conduct Project Communications    178 Update Project/Communications Management Plans    178 Update Current Project Documents    179 Update Historical Organizational Project Artifacts    179 Summary    180 Key Terms    180 Case Study: Project Communications Management: Best Practices in Practice    181 Case Study Questions    182 Chapter Review Questions    182 Reference Notes    183 Chapter 9  Managing Stakeholder Engagement    185 Learning Objectives    185 Purpose    186 Scope    186 Timing    187 Mechanism    187 How to Manage Stakeholder Engagement    187 Determine Whom to Engage and How to Engage 188 Utilize Soft Skills Effectively    189 Collect Project Changes Information    191 Consult Historical Organizational Project Artifacts    191 Document Change Requests Generated from Managing Stakeholder Engagement    192 Document Changes to Stakeholder Requirements    192 Update Project Logs and Risk Register    193 Project Logs Update    193 Stakeholder Register Update    194 Record Updates to Historical Organizational Project Artifacts    194 Summary    196 Key Terms    196 Case Study; Solenoid Electric India Limited–Using Its Core Values to Lead the Way in Effective Stakeholder Engagement Management    196 Stakeholder Engagement Strategies    197 Managing Stakeholder Engagement    198 Internal Stakeholder Engagement    198 External Stakeholder Engagement    199 Stakeholder Conflict    199 Conclusion    200 Case Study Questions    200 Chapter Review and Discussion Questions    200 Reference Notes    201 Section IV  Controlling Stage    203 Chapter 10  Controlling Project Communications    205 Learning Objectives    205 Purpose    206 Scope    206 Timing    207 Mechanism    207 How to Control Project Communications    207 Obtain Communications Performance Data    208 Obtain Baseline (Planned) Information    209 Review Project Communications Issues    209 Review Historical Organizational Project Artifacts    209 Utilize Communications Control Tools    210 Monitor and Control Project Communications Performance    212 Baseline, Planned, or Reference Input (Wanted Performance)    212 Actual Input (Assessed Communications Performance)    213 Determine Communications Performance Variance    213 Synthesize and Disseminate Project Work Performance Information    214 Update Project Management Plan    214 Update Current Project Documents    214 Update Historical Organizational Project Artifacts    215 Summary    216 Key Terms    216 Case Study    217 Challenge    217 Solution    218 Results    218 Case Study Questions    218 Chapter Review and Discussion Questions    219 Reference Notes    219 Chapter 11  Controlling Stakeholder Engagement    221 Learning Objectives    221 Purpose    222 Scope    223 Timing    223 Mechanism    223 How to Control Stakeholder Engagement    223 Utilize Stakeholder Engagement Control Tools    227 Monitor and Control Stakeholder Engagement Performance    227 Summary    229 Key Terms    230 Case Study    230 The City of Mayflower Community Center Construction Project    230 Case Study Questions    231 Chapter Review and Discussion Questions    232 Reference Notes    232 Index    233