This book is a concentrated study of the foundations and practices of Medical Assisting and contains everything you need to know to succeed as a medical assistant. Each chapter begins with a description of the medical assistant’s specific role as it pertains to the content presented in the chapter and also includes CAAHEP entry-level competencies for CMAs and ABHES entry-level competencies for RMAs. A list of competencies appears in chapters in which procedures are presented. For each competency, theory is discussed, required materials are listed, and the procedure is presented in the proper format with the task, conditions, and a space for the instructor to add the required standard (time limits, required accuracy, or necessary achievement).

Table of Contents:
Unit I Introduction to the Medical Assisting Profession Chapter 1 The Medical Assistant Profession and the History of Healthcare Chapter 2 Medical Assisting Today Chapter 3 Professionalism n the Workplace Chapter 4 Medical Law and Ethics  Chapter 5 Interpersonal Communication Skills Chapter 6 Patient-Centered Care and Education Chapter 7 Considerations of Extended Life   Unit II Administrative Responsibilities of the Medical Assistant Chapter 8 Written Communication Chapter 9 Telephone Procedures Chapter 10 Front Desk Reception Chapter 11 Patient Scheduling   Unit III Managing Health Information in the Medical Office Chapter 12 Medical Records Management Chapter 13 Electronic Medical Records Chapter 14 Computers in the Medical Office   Unit IV Managing the Medical Office Chapter 15 Equipment, Maintenance, and Supply Inventory Chapter 16 Office Policies and Procedures   Unit V Understanding Health Insurance: Billing and Coding Procedures Chapter 17 Insurance Billing and Authorizations Chapter 18 ICD-9-CM Coding Chapter 19 Procedural Coding   Unit VI Accounts Payable and Banking Procedures Chapter 20 Billing, Collections, and Credit   Unit VII Managing the Medical Office: Banking Procedures and Human Resources Management Chapter 21 Payroll,Accounts Payable, and Banking Procedures Chapter 22 Managing the Medical Office   Unit VIII The Clinical Environment Chapter 23 The Clinical Environment and Safety in the Medical Office Chapter 24 The Clinical Visit: Office Preparation and the Patient Encounter Chapter 25 Medical Asepsis Chapter 26 Surgical Asepsis Chapter 27 Pharmacology and Medication Administration Chapter 28 Vital Signs Chapter 29 Minor Surgery   Unit IX Diagnostic Testing in the Medical Office Chapter 30 Diagnostic Procedures Chapter 31 Microscopes and Microbiology Chapter 32 Hematology and Chemistry   Unit X Medical Specialties and Testing Chapter 33 Urology and Nephrology Chapter 34 Medical Imaging Chapter 35 Cardiology and Cardiac Testing Chapter 36 Pulmonology and Pulmonary Testing Chapter 37 EENT Chapter 38 Immunology and Allergies Chapter 39 Dermatology Chapter 40 Endocrinology Chapter 41 Emergency Care Chapter 42 Gastroenterologyand Nutrition Chapter 43 Orthopedics and Physical Therapy Chapter 44 Obstetrics and Gynecology Chapter 45 Pediatrics Chapter 46 Neurology Chapter 47 Mental Health Chapter 48 Oncology   Unit XI Nontraditional Medicine Chapter 50 Alternative Medicine   Unit XII Career Strategies Chapter 51 Competing in the Job Market   Appendix A: Correlation of Text to the General, Clinical, and Administrative Skills of the CMA (AAMA) 1125 Appendix B: Registered Medical Assistant (RMA) Medical Assisting Task List 1129 Appendix C: How to Become a Successful Student 1131 Appendix D: Preparing for the CMA (AAMA) and RMA (AMT) Certification Exams 1133 Appendix E: Translation of English–Spanish Phrases 1137 Appendix F: Normal Blood Values/Disease Conditions Evaluated for Abnormal Values 1139 Appendix G: Common Medical Abbreviations 1145 Appendix H: Medical Terminology Word Parts 1147 Appendix I: Answers to Chapter Case Study Critical Thinking Questions and In-Practice Scenarios 1159 Appendix J: Introduction to Medisoft Advanced (version 12) and Medisoft Simulation 1177