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Office Skills

Office Skills

          
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About the Book

The eagerly awaited 4th edition of Office Skills: A Practical Approach has been thoroughly revised and updated to address a majority of the common and specialist administration units in the Business Services (BSB01) Training Package. This comprehensive text has been completely re-structured to align with competencies. Both teachers and students may be confident that the requirements of the training package will be met when they use this text as a resource. Written with the student in mind, this book has a practical focus with a fictional case study, Business Stationery Supplies Pty Ltd, and many examples provided throughout. Additionally, numerous case studies, tasks and activities are provided both in the textbook and the workbook. These resources allow students to apply their knowledge and practice their skills as they work through the topic areas.

Table of Contents:
Office Skills: A Practical Approach, 4th edition Level 1 Chapter 1 BSBCMN101A Prepare for work BSBCMN102A Complete daily work activities Chapter 2 BSBCMN103A Apply basic communication skills BSBCMN104A Plan skills development Chapter 3 BSBCMN105A Use business equipment BSBCMN106A Follow workplace safety procedures Chapter 4 BSBCMN107A Operate a personal computer BSBCMN108A Develop keyboard skills BSBCMN109A Follow environmental work practices Level 2 Chapter 5 BSBCMN201A Work effectively in a business environment BSBCMN202A Organise and complete daily work activities Chapter 6 BSBCMN203A Communicate in the workplace BSBCMN204A Work effectively with others BSBCMN205A Use business technology Chapter 7 BSBCMN206A Process and maintain workplace information Chapter 8 BSBCMN208A Deliver a service to customers BSBCMN209A Provide information to clients BSBCMN210A Implement improved work practices BSBCMN211A Participate in workplace safety procedures Chapter 9 BSBCMN212A Handle mail BSBCMN213A Produce simple word processed documents BSBCMN215A Participate in environmental work practices BSBCMN216A Create customer relationships BSBCMN217A Process customer feedback Level 3 Chapter 10 BSBCMN301A Exercise initiative in business BSBCMN302A Organise personal work priorities BSBCMN304A Contribute to personal skill development Chapter 11 BSBCMN305A Organise workplace information BSBCMN306A Produce business documents BSBCMN307A Maintain business resources Chapter 12 BSBCMN309A Recommend products and services BSBCMN310A Deliver and monitor a service BSBCMN311A Maintain workplace safety Chapter 13 BSBCMN312A Support innovation and change BSBCMN313A Maintain environmental procedures BSBCMN314A Utilise a knowledge management system BSBCMN315A Work effectively with diversity Chapter 14 BSBCMN316A Process customer complaints BSBCMN317A Meet customer needs and expectation Chapter 15 BSBADM306A Create electronic presentations BSBADM307A Organise schedules BSBADM405A Organise meetings BSBADM406A Organise business travel BSBADM407A Administer projects Finance Section Chapter 16, Financial source documents Chapter 17, Petty cash Chapter 18, Bank deposits


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Product Details
  • ISBN-13: 9780074719336
  • Publisher: McGraw-Hill Education - Europe
  • Publisher Imprint: McGraw-Hill Education / Australia
  • Depth: 37
  • Language: English
  • Weight: 5 gr
  • ISBN-10: 0074719335
  • Publisher Date: 19 Nov 2006
  • Binding: SA
  • Height: 116 mm
  • Spine Width: 15 mm
  • Width: 82 mm


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