Operations management (OM) represents a dynamic and significant field of scholarly research and writing. Changes in the business environment over the last fifteen years has driven rapid developments in OM practice so that the production of goods and provision of services are now more market focused rather than technology led. This collection defines the nature and meaning of operations management. It draws together leading-edge papers that reveal the state of operations management today and classic articles that chart the development of practice to the present. These three volumes assemble the work of internationally renowned scholars and look at the following key areas: Volume One: Operations Management Concepts and Strategy Volume Two: The Design of Operations Systems Volume Three: Operations Planning and Control David Bennett is an acclaimed academic and past President of the largest European association in the field of operations management. He is perfectly placed to edit this important new major work that will be an indispensable resource for academics and researchers.

Table of Contents:
VOLUME ONE On Theory in Operations Management - Roger Schmenner and Morgan Swink Building Operations Management Theory through Case and Field Research - Jack Meredith Competing through Manufacturing and the New Manufacturing Paradigm - Kim Clark Is Manufacturing Strategy Pass[ac]e? Manufacturing Strategy - Robert Hayes and Gary Pisano At the Intersection of Two Paradigm Shifts Emerging Logistics Strategies - Bernard La Londe and James Masters Blueprints for the Next Century Exploring the Linkage between Investment in Manufacturing and Environmental Technologies - Robert Klassen Resource-Based Competition and the New Operations Strategy - St[ac]ephane Gagnon Service Operations Management - Robert Johnston Return to Roots The Balanced Scorecard - Robert Kaplan and David Norton Measures That Drive Performance Manufacturing in the 1990s - Productivity, Flexibility and Innovation - P T Bolwijn and T Kumpe Time Pacing - Kathleen Eisenhardt and Shona Brown Competing in Markets That Won′t Stand Still Mass Customization - Suresh Kotha Implementing the Emerging Paradigm for Competitive Advantage The Evolution of Production Models - Emilio Bartezzaghi Is a New Paradigm Emerging? Aligning Marketing and Manufacturing Strategies with the Market - W L Berry, T Hill and J E Klompmaker The Focused Factory - Wickham Skinner Focused Factories? Physician-Owned Specialty Facilities - Lawrence Casalino, Kelly Devers and Linda Brewster Performance Trade-offs in Manufacturing Plants - John Mapes, Colin New and Marek Szwejczewski VOLUME TWO: DESIGN OF OPERATIONS SYSTEMS Integrated Design and New Product Success - John Ettlie From Project to Process Management - Paul Adler et al An Empirically-Based Framework for Analyzing Product Development Time The Operations Process - Choice and Trade-offs - Terry Hill A Framework for Strategic Service Management - Deborah Kellogg and Winter Nie Breaking the Functional Mindset in Process Organizations - Ann Majchrzak and Qianwei Wang Research Opportunities in Service Process Design - Arthur Hill et al Total Quality Management - J Richard Hackman and Ruth Wageman Empirical, Conceptual and Practical Issues The Relationship between Total Quality Management Practices and Operational Performance - Danny Samson and Mile Terziovski Manufacturing Flexibility - A DeToni and S Tonchia A Literature Review The Modular Consortium in a New VW Truck Plant in Brazil - Roberto Marx, Mauro Zilbovicius and Mario Sergio Salerno New Forms of Assembler and Supplier Relationship New Forms of Work Organization - Vicki Smith Measuring Group Work - Jos Benders, Fred Huijgen and Ulrich Pekruhl Findings and Lessons from a European Survey Start-up of Advanced Manufacturing Systems - A Case Study - Henrik Almgren Layout Considerations in Assembly Line Design - Ram Rachamadugu and J G Shanthikumar Adoption of Just-in-Time Manufacturing Methods at U S and Japanese-Owned Plants - Masao Nakamura, Sadao Sakakibara and Roger Schroeder Some Empirical Evidence The Dynamics of Plant Layout - Meir Rosenblatt Against Lean Production - Karel Williams et al Agile Manufacturing - A Gunasekaran and Y Y Yusuf A Taxonomy of Strategic and Technological Imperatives Simulation for Real-Time Decision-Making in Manufacturing Systems - Paul Rogers and Rosalee Gordon Simulation of Manufacturing Systems - Averill Law and Michael McComas Kaizen in Japan - Adam Brunet and Steve New An Empirical Study An Empirical Investigation of Supplier Development - Daniel Krause, Robert Handfield and Thomas Scannell Reactive and Strategic Processes VOLUME THREE: OPERATIONS PLANNING AND CONTROL Supply Chain Design and Analysis - Benita Beamon Models and Methods Effective Supply Chain Management - Tom Davis Logistics, Strategy and Structure - Gregory Stock, Noel Greis and John Kasarda A Conceptual Framework Information Distortion in a Supply Chain - Hau Lee, V Padmanabhan and Seungjin Whang The Bullwhip Effect The Impact of Modular Production on the Dynamics of Supply Chains - Remko van Hoek and Harm Weken Forecasting by Extrapolation - J Scott Armstrong Conclusions from 25 Years of Research The Impact of Increasing Demand Visibility on Production and Inventory Control Efficiency - Johanna Smaros et al Outsourcing and Its Impact on Operations Strategy - Mahesh Gupta and Dana Zhender Developing a Framework for Make-or-Buy Decisions - L E C[ac]anez, K W Platts and D R Probert The Impact of New Production Technologies on the Maintenance Function - Laura Swanson An Empirical Study Critical Factors of MRP Implementation in Small and Medium-Sized Firms - Alberto Petroni Toward a Typological Theory of Project Management - Aaron Shenhar and Dov Dvir Benchmarks for Shop Scheduling Problems - Ebru Demirkol, Sanjay Mehta and Reha Uzsoy Emerging Global Logistics Networks - L A Tavasszy, C J Ruijgrok and M J P M Thissen Implications for Transport Systems and Policies A Managerial Perspective on Aggregate Planning - Geoff Buxey Strategic, Tactical and Operational Decisions in Multi-National Logistics Networks - G Schmidt and Wilbert Wilhelm A Review and Discussion of Modelling Issues Controversies and Contradictions in Statistical Processes Control - William Woodall The Long and Winding Road - Josephine Yong and Adrian Wilkinson The Evolution of Quality Management