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The Operations Manager's Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency

The Operations Manager's Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency

          
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About the Book

Operations managers: use project management (PM) tools and techniques to supercharge efficiency, free up resources, eliminate unnecessary meetings, and get more done faster! Long-time operations manager and PMP-certified project manager Randal Wilson shows how to apply PM to complete the crucial "smaller" tasks that can help your organization quickly achieve sizable performance improvements. Wilson guides you in utilizing PM-style processes, structure, communication techniques, and tools throughout operations, wherever they make sense and drive value. You'll learn how to plan, implement, and measure the success of high-impact changes, and organize key tasks so they actually get done. Wilson introduces specific PM-based techniques for eliminating waste in engineering, manufacturing, distribution, and inventory control, plus a full chapter of insights for improving virtually any supply chain. He shows how to use PM to improve the way you manage teams, schedules, budgets, and other resources, and helps you systematically predict, plan for, and mitigate operational risks. Using PM, you'll learn how to improve cooperation with other managers within operations, in other lines of business, and with senior executives. You'll discover better ways to "design in" efficiency right from the start, and learn how to choose and use tools that make you even more effective over time. The Operations Manager's Toolbox will be an invaluable resource for every current operations manager, everyone moving into operations, and every project manager seeking to apply their skills in new venues.

Table of Contents:
Contents Dedication   v Preface   xii Introduction   xiv Chapter 1 The Power of Completion   1 How Do You Gain Power from Completion?   1 Believing in the Task or Project   2 Proper Assessment of a Task or Project   3 Managing a Task or Project   5 Accountability in Completing a Task or Project   7 Take the Blinders Off   8 Time Is of the Essence   10 Organizing a Task or Project   12 Should a Task Become an Official Project?   17 Operations Manager or Project Manager—Who Are You?   18 Managing Processes Versus Reporting on Progress   19 Power Tools for the Manager   21 Power Tool Summary   23 Chapter 2 Communication Is King   27 Why Communication?   28 The Communication Path   28 Communication Applications   32 Communicating in Meetings   34 Communication Management Plan   37 Power Tool Summary   43 Chapter 3 Fix the Processes   45 What Is a Process?   45 Why Look at the Processes?   46 Process Development   48 Documentation   54 Staffing a Process   56 Training Staff for Processes   57 Monitoring and Measuring a Process   59 Changing the Process   64 Is There a Better Way?   65 Power Tool Summary   67 Chapter 4 Waste Management   69 What Is Waste in an Organization?   69 Process Organization   70 Waste or Manufacturing Cost Reductions?    74 Waste in Procurement   76 Waste in Shipping and Receiving   78 Waste in Facilities   79 Waste in Managerial Decision Making   80 Waste in Meetings and Decision Processing   81 Sustainable Change   84 Power Tool Summary   85 Chapter 5 Managing Your Resources   87 Knowing your Resources   87 Human Resources   89 Managing Versus Leading   93 Allocation of Resources   95 New Managers   96 Capital Equipment   97 Facilities   98 Equipment   100 Power Tools Summary   102 Chapter 6 Budget Control   105 Establishing a Budget   106 Scope of the Budget   108 Controlling a Budget   110 Contracts   123 Conclusion 125 Power Tool Summary   127 Chapter 7 Don’t Be Afraid of Risks   129 Risk in Today’s Operations   129 Risk Versus Uncertainty   134 Risk Management Planning   136 Learn from Your Experiences   152 Power Tool Summary   155 Chapter 8 Synergy in Management   157 Managerial Behavior   157 Managerial Diversity   159 Managerial Relationships   160 Communication System    163 Needs of the Manager   167 Power Tool Summary   169 Chapter 9 Tamper-Proof Training   171 Training Is a Process   171 Training Plan   172 Power Tool Summary   183 Chapter 10 The Weakest Link   187 Procurements   188 Supplier Relationships   191 Suppliers   194 Inventory Control   198 Power Tool Summary   202 Chapter 11 Organizing for Efficiency   205 At What Level Should Organizing Be Done?   207 Design It In   213 Cost Benefit   214 Power Tool Summary   215 Chapter 12 Managing Change   217 Why Change Anything?   218 Problems with Change   220 Types of Change   224 Documentation Changes   228 Change as a Process   229 Power Tool Summary   236 Bibliography   239 Index   241


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Product Details
  • ISBN-13: 9780133064681
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Financial TImes Prentice Hall
  • Depth: 19
  • Language: English
  • Returnable: Y
  • Spine Width: 21 mm
  • Weight: 500 gr
  • ISBN-10: 0133064689
  • Publisher Date: 11 Jan 2013
  • Binding: Hardback
  • Height: 234 mm
  • No of Pages: 272
  • Series Title: FT Press Operations Management
  • Sub Title: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency
  • Width: 162 mm


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