The ultimate resource for your Postgraduate course by trusted authors. Ideal for students taking any practically orientated MBA, executive MBA or executive course in Operations and Process management. Written by best selling authors in their field, Operations and Process Management inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations. Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced.

Table of Contents:
Contents Guide to case studies in the book and on CD Preface Book guided tour CD guided tour About the authors Acknowledgements 1. Operations and processes Executive summary What is operations and process management? Does the business take a process perspective? Does operations and process management have a strategic impact? Should all processes be managed in the same way? A model of operations and process management Critical commentary Summary checklist Case study: AAF Rotterdam Applying the principles Notes on chapter Taking it further Useful websites 2. Operations strategy Executive summary What is operations strategy? Does the operation have a strategy? Does operations strategy make sense from the top and the bottom of the business? Does operations strategy align market requirements with operations resources? Does operations strategy set an improvement path? Critical commentary Summary checklist Case study: Dresding Wilson Applying the principles Notes on chapter Taking it further Useful websites 3. Supply network design Executive summary What is supply network design? How should the supply network be configured? Where should operations be located? How much capacity should each operation in the supply network have? Critical commentary Summary checklist Case study: Delta Synthetic Fibres Applying the principles Notes on chapter Taking it further Useful websites Supplement: Forecasting 4. Process design 1 Positioning Executive summary What is process design positioning? Do processes match volume variety requirements? Are process layouts appropriate? Is process technology appropriate? Are job designs appropriate? Critical commentary Summary checklist Case study: North West Constructive Bank The New Mortgage Centre 1 Applying the principles Notes on chapter Taking it further Useful websites 5. Process design 2 Analysis Executive summary What is process design analysis? Are process performance objectives understood? How are processes currently designed? Are process tasks and capacity configured appropriately? Is process variability recognized? Critical commentary Summary checklist Case study: North West Constructive Bank The New Mortgage Centre 2 Applying the principles Notes on chapter Taking it further Supplement: Queuing analysis 6. Product and service design processes Executive summary What is product/service design? Are product/service design objectives specified? Is the product/service design process defined? Are the resources for developing products and services adequate? Are product/service design and process design simultaneous? Critical commentary Summary checklist Case study: Developing Savory Rosti-crisps' at Dreddo Dan's Applying the principles Notes on chapter Taking it further Useful websites 7. Supply chain management Executive summary What is supply chain management? Are supply chain objectives clear? How should supply chain relationships be managed? How should the supply side be managed? How should the demand side be managed? Are supply chain dynamics under control? Critical commentary Summary checklist Case study: Supplying fast fashion Applying the principles Notes on chapter Taking it further Useful websites 8. Capacity management Executive summary What is capacity management? What is the operation's current capacity? How well are demand capacity mismatches understood? What should be the operation's base capacity? How can demand capacity mismatches be managed? How should capacity be controlled? Critical commentary Summary checklist Case study: Blackberry Hill Farm Applying the principles Notes on chapter Taking it further Useful websites 9. Inventory management Executive summary What is inventory management? Why should there be any inventory? Is the right quantity being ordered? Are inventory orders being placed at the right time? Is inventory being controlled effectively? Critical commentary Summary checklist Case study: supplies4medics.com Applying the principles Notes on chapter Taking it further Useful websites 10. Resource planning and control Executive summary What is resource planning and control? Does resource planning and control have all the right elements? Is resource planning and control information integrated? Are core planning and control activities effective? Critical commentary Summary checklist Case study: subText Studios, Singapore Applying the principles Notes on chapter Taking it further Useful websites Supplement: Materials Requirements Planning (MRP) 11. Lean synchronization Executive summary What is lean synchronization? What are the barriers to lean synchronization? Is flow streamlined? Does supply exactly match demand? Are processes flexible? Is variability minimized? Is lean synchronization applied throughout the supply network? Critical commentary Summary checklist Case study: Boys and Boden (B&B) Applying the principles Notes on chapter Taking it further Useful websites 12. Quality management Executive summary What is quality management? Is the idea of quality management universally understood and applied? Is quality' adequately defined? Is quality' adequately measured? Is quality' adequately controlled? Does quality management always lead to improvement? Critical commentary Summary checklist Case study: Turnround at the Prestonplant Applying the principles Notes on chapter Taking it further Useful websites Supplement: Statistical Process Control (SPC) 13. Improvement Executive summary What is improvement? What is the gap between current and required performance? What is the most appropriate improvement path? What techniques should be used to facilitate improvement? How can improvement be made to stick? Critical commentary Summary checklist Case study: GenevaConstruction and Risk (GCR) Applying the principles Notes on chapter Taking it further Useful websites 14. Risk and resilience Executive summary What are risk and resilience? Have potential failure points been assessed? Have failure prevention measures been implemented? Have failure mitigation measures been implemented? Have failure recovery measures been implemented? Critical commentary Summary checklist Case study: The Chernobyl failure Applying the principles Notes on chapter Taking it further Useful websites 15. Project management Executive summary What is project management? Is the project environment understood? Is the project well defined? Is project management adequate? Has the project been adequately planned? Is the project adequately controlled? Critical commentary Summary checklist Case study: United Photonics Malaysia Sdn Bhd Applying the principles Notes on chapter Taking it further Useful websites Index