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Home > Oversight Hearing on the Integration of Veterans Integrated Service Networks 13 and 14; Field Hearing Before the Committee on Veterans' Affairs, Unite: (English)
Oversight Hearing on the Integration of Veterans Integrated Service Networks 13 and 14; Field Hearing Before the Committee on Veterans' Affairs, Unite: (English)

Oversight Hearing on the Integration of Veterans Integrated Service Networks 13 and 14; Field Hearing Before the Committee on Veterans' Affairs, Unite: (English)

          
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About the Book

This historic book may have numerous typos and missing text. Purchasers can usually download a free scanned copy of the original book (without typos) from the publisher. Not indexed. Not illustrated. 2002-01-01 edition. Excerpt: ... nave placed a huge burden on the employees; consequently the initial impact from the integration has been negative. Although our FTEE levels are perceived to be high (down 19% in the past five years) the personnel cost for medical care per patient is less than the national average. The median salary in VISN 14 was the lowest in the nation, and the Nebraska side of the VISN average salary was lower than the Iowa side. Communication The communication and referral process between and among the three NWI campuses is in dire need of improvement. Follow up responsibility in shifted from campus to campus while the veteran awaits word on the results of testing or what is to be done next. Procedures for early detection of any medical condition need to be performed quickly, not delayed for three months, which is often the case when we limit ourselves to the Omaha VA. Customer satisfaction Veteran satisfaction would increase drastically with implementation of the following: A designated Customer Service Representative at each campus. This person would be placed in a visible area to answer questions from our veterans. Presently, veterans are required to call a voice mail number in Omaha for billing and insurance questions and often their messages are not returned. Insurance information needs to be obtained at time of eligibility determination and when VA patients are seen at the contract facilities. Many months can pass before insurance information is obtained and in the meanwhile the patient pays full co pay amounts and interest accrues. Realistic establishment of panel sizes for providers. Presently, the panel size is undetermined, as a satisfactory "formula" has not been developed. Presently appointment times for established patients are 20...


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Product Details
  • ISBN-13: 9781155106830
  • Publisher: Rarebooksclub.com
  • Publisher Imprint: Rarebooksclub.com
  • Height: 246 mm
  • No of Pages: 28
  • Series Title: English
  • Weight: 68 gr
  • ISBN-10: 1155106830
  • Publisher Date: 01 Jan 2013
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 2 mm
  • Width: 189 mm


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Oversight Hearing on the Integration of Veterans Integrated Service Networks 13 and 14; Field Hearing Before the Committee on Veterans' Affairs, Unite: (English)
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