This handbook presents step-by-step protocols for telephone advice for more than 150 symptoms and complaints of pediatric patients. Written in algorithmic format, the protocols list questions the health care provider should ask the caller to reach a diagnosis and decide if the illness is best managed in the home, the office, or an emergency facility. Where appropriate, the authors provide detailed home care instructions for parents and alert parents to complications that would require a call back. The Second Edition features a new chapter on symptomatic therapy using home remedies and over-the-counter medications. This chapter includes instructions for administering medications to infants and children. Also new to this edition is a chapter on adolescent health problems. Most of the protocols in this edition include a new Additional Information section, which concisely explains the pathogenesis, natural history, evaluation, and management of the disease

Table of Contents:
Telephone Management How to Use This Book Telephone Triage and Advice: How to Delegate in Office Practice Medications by Telephone: Prescription and OTC Telephone Equipment Components of an Effective Telephone Encounter How to Use Telephone Protocols for Training Nurses and Physicians Emergency Calls Anaphylaxis (Severe Allergic Reaction) Choking (Inhaled FB) Confusion (Delirium) Fainting Poisoning (Ingestion) Respiratory Distress (Breathing Difficulty, Severe) Seizure with Fever Seizure without Fever Trauma (Injury) Calls Trauma, Bone/Ligament/Muscle Trauma, Ear Trauma, Eye Trauma, Finger and Toe Trauma, Genital Trauma, Head Trauma, Mouth Trauma, Nose Trauma, Skin (Cuts, Scrapes, and Bruises) Puncture Wound Trauma, Tooth Newborn and Infant Calls Bottle (Formula) Feeding Questions Breast Feeding Questions Crying Baby Under 3 mo (Includes Colic) Crying Child Over 3 mo (Irritability, Fussiness) Diaper Rash Jaundiced Newborn Newborn Appearance: Common Questions Newborn Rashes and Birthmarks Spitting Up Thrush Symptom or Disease Calls Abdominal Pain Asthma Attack Athlete's Foot Bee or Wasp Sting Bite, Animal or Human Bite, Insect Bite, Spider Bite, Tick Breath-Holding Spell Burns Chest Pain Chickenpox (Varicella) Colds Constipation Cough Croup Diarrhea Ear, Earache Ear, Congestion Ear, Discharge Ear, Swimmer's (Otitis Externa) Eye, Allergy Eye, Chemical In Eye, Foreign Body Eye, Red (Without Pus) (Viral Conjunctivitis) Eye, With Pus (Bacterial Conjunctivitis) Fever Fifth Disease (Erythema Infectiousum) Fluid Intake, Decreased Groin or Scrotum Swelling Hand-Foot-Mouth Disease Hay Fever (Allergic Rhinitis) Headache Hives (Urticaria) Immunizations: Recommended Schedule Immunization Reactions Impetigo (Infected Sores) Infection Exposure Questions: Contagious Periods and Incubation Periods Lice (Pediculosis) Limb Pain Lymph Nodes, Swollen Menstrual Cramps (Dysmenorrhea) Mouth Ulcers (Canker Sores) Nosebleed Pinworms Poison Ivy, Oak or Sumac Rashes, Localized and Cause Unknown Rashes, Widespread and Cause Unknown Rashes, Widespread While on Drugs Ringworm Sinus Pain or Congestion Sore Throat (Pharyngitis) Strep Exposure (Contacts) Sunburn Swallowed Foreign Body Toothache Urination, Pain with (Dysuria) Vaginal Itching or Irritation Vomiting Wheezing (Other than Asthma