For courses in Working Relations and Job Search, Professional Career Relationship Development, Workplace Skills and Job Search, and Work Experience/Internship. This package includes MyStudentSuccessLab™.   Blends résumé/job search topics with expected workplace relations, including in-demand soft skills Professionalism, 4/Eprepares students for their first professional job, providing career planning tools, expected behaviors, and soft skills essential for career success. Ample exercises and activities help students immediately apply concepts and materials for transitioning from the classroom to a work environment. Three pillars for professional success–life planning, workplace skills, and career planning–are emphasized throughout. Students learn to connect personal, professional, and financial goals and understand how these goals ultimately contribute to career success through the creation of a life plan that addresses short- and long-term personal, professional/career, and financial goals. Recognizing that attitude, communication, and human relations are the keys to surviving in today’s challenging, competitive, and uncertain workplace, students will develop practical human relations skills with a primary emphasis on soft skills and expected workplace behaviors; and are provided detailed career planning tools that focus on job search strategies, résumé package development, and interview techniques. Personalize Learning with MyStudentSuccessLab™ MyStudentSuccessLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

Table of Contents:
Brief Table of Contents SELF-MANAGEMENT 1.    Attitude, Goal Setting, and Life Management 2.    Personal Financial Management 3.    Time and Stress Management and Organization Skills 4.    Etiquette/Dress   WORKPLACE BASICS 5. Ethics, Politics, and Diversity 6. Accountability and Workplace Relationships 7. Quality Organizations and Service 8. Human Resources and Policies   RELATIONSHIPS 9. Communication 10. Electronic Communications 11. Motivation, Leadership, and Teams 12. Conflict and Negotiation   CAREER PLANNING TOOLS 13. Job Search Skills 14. Résumé Package 15. Interview Techniques 16. Career Changes   Expanded Table of Contents SELF-MANAGEMENT Chapter 1         Attitude, Goal Setting, and Life Management All About You Personality and Values Attitude Self-Efficacy and Its Influences Dealing with Negative Baggage Locus of Control Learning Styles Importance and Influences of Personal Goal Setting How to Set Goals Creating a Life Plan Priorities Your Personal Handbook   Chapter 2         Personal Financial Management Financial Management Personal Finances Affect Work Performance Money Management Personal Budgeting Debt Management Student Loans Wise Use of Credit Credit Reports Savings and Investments Identity Theft Additional Financial Matters Credit and Fraud Resources   Chapter 3         Time and Stress Management and Organization Skills The Impact of Stress on Performance Types of Stress Dealing with Stress Time Management Organizing and Performance   Chapter 4         Etiquette/Dress Executive Presence Influences of Appearance Casual Workdays and Special Events Tips from Head to Toe Jewelry, Body Piercing, and Tattoos Business Etiquette Handshakes Introductions and Business Networking Appointments Dining Other Etiquette Basics   WORKPLACE BASICS Chapter 5         Ethics, Politics, and Diversity Ethics, Politics, and Diversity at Work Ethics Defined Values, Conflicts, and Confidentiality Making Ethical Choices Workplace Power Increasing Your Power Bases Workplace Politics and Reciprocity When Others Are Not Ethical Common Ethical Issues Diversity Basics Legal Protection from Discrimination Stereotypes and Prejudice Cultural Differences   Chapter 6         Accountability and Workplace Relationships Accountability and Empowerment Personal Accountability Workplace Relationships Executives/Senior Officials Boss Styles Colleagues Others Within the Organization When Relationships Turn Negative Dating at Work Socializing Shared Work Areas Breaks and the Break Room Miscellaneous Workplace Issues   Chapter 7         Quality Organizations and Service Productivity in a Quality-Focused Workplace Lines of Authority Quality and the Company Creativity and Innovation Excellent Customer Service Defined The Impact of Customer Service The Difficult Customer   Chapter 8         Human Resources and Policies Human Resource Department Employee Orientation Employee Handbook Employment-at-Will and Right to Revise Employment Status Performance Evaluations Benefits Open-Door Policy Unions   RELATIONSHIPS Chapter 9         Communication Communication at Work Workplace Communication and Its Channels The Communication Process Verbal Communication and Listening Non-Verbal Communication Written Communication Business Letters Business Memos Handwritten Notes Documentation Presentations Slang and Foul Language Potentially Offensive Names Not Always About You   Chapter 10       Electronic Communications Electronic Communications at Work Telecommunication Basics Business E-mails Writing E-mail Messages Portable Devices and Texting Phone Etiquette Social Media Tools Video and Teleconferencing   Chapter 11       Motivation, Leadership, and Teams A Foundation for Performance Motivation Leadership Becoming a Leader Teams and Performance Characteristics of an Effective Team Member Meetings Team Presentations   Chapter 12       Conflict and Negotiation Conflict Resolving Conflict Conflict Management and Negotiation Harassment Workplace Bullies Know Your Rights Resolving Conflict at Work Resolving Conflict Under a Union Agreement Workplace Violence Agree to Disagree   CAREER PLANNING TOOLS Chapter 13       Job Search Skills The Job Search Choosing the Right Career Industry Research The Targeted Job Search Online Identity Job Search Portfolio Employment Applications Personal References and Recommendations Sources of Job Leads Professional Networking Protecting Your Privacy Keeping the Right Attitude   Chapter 14       Résumé Package Building Your Résumé Package Step One: Gathering Information Step Two: Creating an Information Heading and Utilizing Proper Layout Step Three: Writing a Skills Summary or Personal Profile Step Four: Inserting Skills, Accomplishments, and Experience Step Five: Reviewing the Completed Résumé Sharing Your Résumé Cover Letters Tailoring Your Résumé and Cover Letter Tips for Special Circumstances   Chapter 15       Interview Techniques The Interview The Invitation to Interview Company-Specific Research The Personal Commercial The Interview Portfolio Practice Interview Questions Pre-Interview Preparation The Interview Process Interview Day Traditional Face-to-Face Interview Interview Methods and Types of Interview Questions Phone and Other Technology-Based Interviews Discrimination and Employee Rights Special Circumstances and Tough Questions Closing the Interview After the Interview Salary Negotiation Pre-Employment Tests, Screenings, and Medical Exams When You Are Not Offered the Job   Chapter 16       Career Changes Career Changes Training and Development Continual Learning Changes in Employment Status New Job Searches Promotions Voluntary Terminations Involuntary Terminations Other Moves Within an Organization Entrepreneurship Career Success