By providing hands-on exercises, this unique workbook engages students in the study of public administration. Connecting theory to practice, a brief theoretical introduction precedes each exercise, explaining why the technique is important and how it is relevant to the study of public administration.

Table of Contents:
Preface    About the Author    Introduction    Overview of The Public Administration Workbook    Theory and Technique in Public Administration    Part One Public Management     What Is Public Management?     Further Reading     Exercise 1     The Administrative Memo         An Important Telephone Conversation         The ABCs of Good Administrative Writing: Accuracy, Brevity, and Clarity         Further Reading         Overview of Exercise         Instructions     Exercise 2     Designing Organizations         Approaching Organization Design         Three Models of Organization         Which Model is Best?         Further Reading         Overview of Exercise         Instructions     Exercise 3     Managing Organizations: Techniques for Total Quality Management         Toward Quality in Public Administration         Total Quality Management (TQM)         TQM Techniques         Cause-and-Effect Diagrams         Flowcharts        Pareto Charts         Run Charts         Histograms         Scatter Diagrams         Further Readings         Overview of Exercise         Instructions     Exercise 4     Emergency Management         The Special Concerns of Emergency Management        Developments in Emergency Management         Key Steps in Emergency Management         Further Reading         Overview of Exercise         Instructions     Exercise 5     Administative Law         What Is Administrative Law?         Why Is Administrative Law Important?         The Status of Administrative Law         The Administrative Procedures Act         Further Reading         Overview of Exercise         Instructions    Exercise 6     Administrative Ethics         Ethics and American Government         What Are Ethics?         What Are Administrative Ethics?         Further Reading         Overview of Exercise         Instructions    Part Two Public Personnel Administration     What is Public Personnel Administration?     Rank-in-Job versus Rank-in-Person     Why Rank-in-Job?     Further Reading     Exercise 7     Job Analysis and The Job     Description         A Short Fable        The Moral         What Is Job Analysis?        How Are Job Analyses Done?        Further Reading         Overview of Exercise         Instructions    Exercise 8     Performance Evaluation         Performance Evaluation: What, Why, and How?        Two Approaches to Performance     Evaluation         Further Reading         Overview of Exercise         Instructions     Exercise 9     Recruitment and Selection         Angst and The Job Interview: A One-Half-Act Play         Types of Selection Devices         The Importance of Job-Relatedness and Validation     Further Reading         Overview of Exercise         Instructions     Exercise 10     Succession Planning     Retirement Fallout     Succession Planning         Individual Career Planning         Further Reading         Overview of Exercise         Instructions     Exercise 11     Collective Bargaining         Bilateralism and Public Management         The Rise of Public Employee Unions        The Bargaining Process         Impasse Resolution Procedures         Further Reading         Overview of Exercise         Instructions    Part Three Public Budgeting     What Is a Budget?     Why Do We Budget?     How Do We Budget?     Further Reading    Exercise 12     Line-Item Budgeting         Budgeting for Control         Further Reading         Overview of Exercise         Instructions     Exercise 13     Performance Budgeting         Budgeting for Efficiency         Classifying Activities         Further Reading         Overview of Exercise         Instructions     Exercise 14     Program Budgeting         Budgeting for Purpose         Further Reading         Overview of Exercise         Instructions     Exercise 15     Zero-Base and Outcome-Based Budgeting     Budgeting for Priorities         Decision Units and Decision Packages         Ranking Decision Packages         Outcome Based Planning     Further Reading         Overview of Exercise         Instructions    Part Four Decision Making and Policy Analysis     Administrators and the Policy Process     Further Reading     Exercise 16     Rational Decision Making         What Is Rationality?         Cost-Benefit and Cost-Effectiveness     Analysis         Further Reading         Overview of Exercise         Instructions     Exercise 17     Policy Implementation         What Is Implementation?         Implementation and the Critical Path     Method         Further Reading         Overview of Exercise         Instructions     Exercise 18     Policy Evaluation         The Importance of Policy Evaluation         Policy as Theory         Evaluation Procedures         Further Reading         Overview of Exercise        Instructions