Home > Health, Relationships and Personal development > Self-help, personal development and practical advice > Advice on careers and achieving success > Say It and Solve It: Get the results you want from the business conversations that count
21%
Say It and Solve It: Get the results you want from the business conversations that count

Say It and Solve It: Get the results you want from the business conversations that count

          
5
4
3
2
1

Out of Stock


Premium quality
Premium quality
Bookswagon upholds the quality by delivering untarnished books. Quality, services and satisfaction are everything for us!
Easy Return
Easy return
Not satisfied with this product! Keep it in original condition and packaging to avail easy return policy.
Certified product
Certified product
First impression is the last impression! Address the book’s certification page, ISBN, publisher’s name, copyright page and print quality.
Secure Checkout
Secure checkout
Security at its finest! Login, browse, purchase and pay, every step is safe and secured.
Money back guarantee
Money-back guarantee:
It’s all about customers! For any kind of bad experience with the product, get your actual amount back after returning the product.
On time delivery
On-time delivery
At your doorstep on time! Get this book delivered without any delay.
Notify me when this book is in stock
Add to Wishlist

About the Book

  Karl’s knowledge makes his voice in this territory unique and hugely readable.” Dave Lewis, President, Personal Care, Unilever     Why are the most important conversations the most difficult to handle? You know you have to have them, but still you put them off. And you want them to go well but you don’t know how to make sure they do.   How do you prepare? What words should you use? How do you make your point without getting too nervous, tongue-tied or upset? And how are you going to solve the problem that needs addressing without upsetting someone?   Say It and Solve it will coach you in the ten expert skills that peace negotiators, mediators and therapists use to take on even the most challenging situations and make every conversation count.   You’ll discover: ·   Fascinating insights into how conversations really work: when to listen, when to talk and when to shut up! ·   How to avoid the most common mistakes that everyone makes. ·   The ten most powerful skills you need to tackle any conversation in any situation. ·   Expert guidance on handling tricky conversations in real-world, workplace situations.   Stop putting off those tricky conversations and start talking (and listening) your way to solutions and success.

Table of Contents:
Contents PART ONE – PRINCIPLES AND SKILLS   1. The Ins and Outs of Conversation An introduction to the underlying principles of dialogue that underpin the 10 skills.   2. The Big Picture An overview of how and why great conversations come down to 10 simple skills.   3. Skill #1 – Step Out How to keep the hardest of conversations safe and satisfying by navigating well.   4. Skill #2 – Take Me There How to describe what it is you’re thinking and feeling, so you’re properly understood.   5. Skill #3 – Eyes and Ears How learning to listen to the small things can make the biggest difference.   6. Skill #4 – Stay Close How to check you’re not getting the wrong end of the stick. (Misunderstanding is the norm.)   7. Skill #5 – Dig Deeper How to probe beneath what’s obvious - and find out more.   8. Skill #6 – Dare To Share How to disclose what you’re really thinking and feeling, without offending people.   9. Skill #7 – Pause How to give yourself (and others) permission to take enough time and think.   10. Skill #8 – Make It Together How to build an idea or a solution with someone - not in spite of them.   11. Skill #9 – Balance How to make sure a conversation doesn’t tilt too far in one direction.   12. Skill #10 – Who Knows? How to genuinely keep an open mind to create the new and unforeseen.   PART TWO – SITUATIONS AND PEOPLE (some of these could be online)   13. Money - “Neither a lender nor a borrower be…” How to make sure you don’t get turned over when it comes to money. How to talk about not having money. How to encourage people to give you money.   14. The Experts - “When I said magnolia…” The plumber, the builder, the decorator, the mechanic; how to make sure that when it comes to life’s craftsmen and women, the specialists in life, we have a thorough understanding of what’s possible and we get what we need.   15. Work - “I suppose you’re wondering why I’ve asked you here today…” How to get the job in an interview. How to deal with those who work with you and for you. How to deal with your boss. And how to have better, quicker meetings.   16. Neighbours - “Can we have our garden back please?” How to get to know the people next door. (But not too well.) How to deal with difficult neighbours.   17. Children - “How many times do I have to tell you?” Teaching, playing, guiding and disciplining your child through conversation: How to make the most of your time with your young child and help them learn. How to enjoy talking with your 5 - 10 year old. How to talk to your teenager. (Or not.)   18. Partners - “I love you. I just don’t like you very much today.” Starting a relationship - flirting, dating and the art of seduction. Maintaining a relationship - how to keep things going well. Resolving differenc


Best Sellers


Product Details
  • ISBN-13: 9780273791751
  • Publisher: Pearson Education Limited
  • Publisher Imprint: Pearson Education Limited
  • Depth: 25
  • Language: English
  • Returnable: N
  • Sub Title: Get the results you want from the business conversations that count
  • Width: 141 mm
  • ISBN-10: 0273791753
  • Publisher Date: 17 Jul 2014
  • Binding: Paperback
  • Height: 216 mm
  • No of Pages: 232
  • Spine Width: 13 mm
  • Weight: 290 gr


Similar Products

How would you rate your experience shopping for books on Bookswagon?

Add Photo
Add Photo

Customer Reviews

REVIEWS           
Click Here To Be The First to Review this Product
Say It and Solve It: Get the results you want from the business conversations that count
Pearson Education Limited -
Say It and Solve It: Get the results you want from the business conversations that count
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Say It and Solve It: Get the results you want from the business conversations that count

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book
    Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!
    ASK VIDYA