Now in a fully revised and updated fourth edition, Sport Facility Operations Management goes beyond the basic theories of sport facility management to examine the practical realities connecting facilities, people, and technology.
An essential textbook for any sport facilities course, it introduces the fundamentals of facility management and presents cutting-edge, evidence-based perspectives that show the reader how to become a more effective practitioner and deliver better results for their organization. Every chapter includes in-depth case studies to illustrate best practice, as well as ‘Technology Now,’ ‘Facility Focus,’ and ‘In the Field’ features to highlight key points. This new edition includes expanded coverage of important themes in contemporary sport facilities operations management, including cybersecurity, the use of AI, data analytics, sustainability, and the politics of event bidding and facility financing, as well as a brand-new chapter on how to build and develop a career in sport facilities management.
This book is an invaluable course text for sport management educators and students, especially those studying facility management. It is also useful reading for industry professionals working in sport facility management, from grassroots and community complexes to global mega stadiums and arenas.
Ancillary materials accompanying this book include PowerPoint presentations for each chapter; multiple-choice and essay questions; online appendices with diagrams, schematics, manuals, and forms; a glossary; and a sample master syllabus.
Table of Contents:
Prologue: Introduction to sport facility operations management
SECTION I
Pre‑management and pre‑operational issues in sport facilities
1 Ownership structures
2 Financing sport facilities
3 Capital investment appraisal
4 Project management: planning, design, and construction
SECTION II
Application of management and operations principles for sport facilities
5 Organizational leadership and human resource management
6 Financial management, operational decision‑making, and budgeting
7 Operations management
SECTION III
Implementing sport facility operations management
8 Multichannel marketing and communications
9 Revenue generation and diversification
10 Customer experiences – from event planning to activation
11 Legal issues and risk assessment
12 Security planning for facility management
SECTION IV
Effectiveness of sport facility operations management
13 Performance analytics for sport facilities
14 Impacts and legacies of sport facilities
15 Environmental sustainability in sport facility design and operations
Epilogue: Career opportunities and advancement in sport facility operations management
