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Strategies for Technical Communication in the Workplace

Strategies for Technical Communication in the Workplace

          
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About the Book

Logically organized, highly practical, and less expensive than most other business and technical communication textbooks on the market, Strategies for Technical Communication in the Workplace covers all of the necessary topics to prepare students to communicate effectively in today’s increasingly global and technologically rich workplaces.

Table of Contents:
PART I: FOUNDATIONS     Chapter 1 — Introduction to Technical Communication What Is Technical Communication?        Who Creates Technical Communication?            Characteristics of Effective Technical Communication     Three Primary Purposes of Effective Technical Communication   Typical Documents That Are Considered Technical Communication                     The Importance of Proofreading     Strategies for Proofreading       Checklist for Effective Technical Communication           Applications      Chapter 2 — Teamwork, Ethics, Persuasion, and Global Issues in Technical Communication Teamwork in Technical Communication                  Strategies for Organizing and Managing a Team Meeting                Strategies for Running a Meeting               Strategies for Managing Team Conflicts                Strategies for Peer Review and Editing  Ethics in Technical Communication             Strategies for Avoiding Ethical Abuses              Persuasion in Technical Communication                  Strategies for Persuading Others           Global Issues in Technical Communication              Strategies for Global Technical Communication  Checklist for Teamwork, Ethics, Persuasion, and Global Issues   Applications      Chapter 3 — The Research Process in Technical Communication Thinking Critically about Research              Strategies for Thinking Critically about Research            Primary versus Secondary Sources         Exploring Secondary Sources         Strategies for Researching on the Internet          Exploring Primary Sources             Strategies for Informational Interviews      Strategies for Surveys   Concluding thoughts on the Doing Research        Checklist for Doing Research    Applications       Chapter 4 — Designing and Delivering Usable Information Analyze the Document's Audience             Strategies for Analyzing Your Audience Determine the Document's Purpose        Create a Task Analysis for the Document           Consider Setting, Potential Problems, Length, Format, Timing, and Budget            Develop an Information Plan for the Document   Write, Test, and Revise the Document                Checklist for Usability Applications                     PART II: BLUEPRINTS   Chapter 5 — Structuring Information for Your Readers The Importance of an Understandable Structure  Outlining               Strategies for Outlining Chunking          Sequencing       Paragraphing     Clarifying Headings       Providing an Overview              Checklistfor Structuring Information                 Applications      Chapter 6 — Writing with a Readable Style The Importance of a Readable Style       Writing Clearly  Writing Concisely          Writing Fluently Writing Personably            Strategies for Deciding about Tone            Strategies for Nonsexist Language            Strategies for Unbiased Language         Checklist for Readable Style     Applications      Chapter 7 — Using Audience-Centered Visuals The Importance of Using Audience-Centered Visuals                  When to Use Visuals     Types of Visuals               Strategies for Creating Tables                   Strategies for Creating Graphs                  Strategies for Creating Charts                   Strategies for Illustrations, Diagrams, Photographs, Videos, Icons, and Symbols    Special Considerations when Using Visuals         Checklist for Using Visuals       Applications      Chapter 8 — Designing User-Friendly Documents The Importance of a User-friendly Document Design What Readers Expect from a Document's Design           The Elements of Effectively Designed Documents              Strategies for Designing: Consistency and Cohesiveness     Strategies for Designing: Navigation and Emphasis         Checklist for Document Design Applications        PART III — DOCUMENTS   Chapter 9 — Résumés and Other Employment Materials Let's Get Started: Résumés and Application Letters Assessing Your Skills and Aptitudes       Narrowing Your Search and Researching the Job Market            Résumés                          Strategies for Résumés             Electronic Résumés                       Strategies for Scannable and Emailed Résumés     Strategies for Online Résumés              Application Letters            Strategies for Application Letters          Dossiers, Portfolios, and Webfolios             Strategies for Dossiers, Portfolios, and Webfolios                       Interviews and Follow-up Letters               Strategies for Interviews and Follow-up Letters  Checklist for Employment Materials      Applications      Chapter 10 — Memos and Letters Let's Get Started: Memos          Let's Get Started: Letters          Memo Basics                Memo Parts and Format            Memo   Tone     Types of Memos               Strategies for Writing Memos                Letter Basics    Letter Parts and Formats           Letter Tone           Strategies for Writing Letters                Types of Letters                Strategies for Inquiry Letters                     Strategies for Claim Letters          Strategies for Sales Letters           Strategies for Adjustment Letters          Checklist for Memos and Letters           Applications      Chapter 11 — Definitions Let's Get Started: Definitions Audience and Purpose of Definitions                  Legal, Ethical, and Societal Implications of Definitions     Types of Definitions      Strategies for Expanding Definitions       Using Multiple Expansion Strategies       Placement of Definitions                Strategies for Definitions           Checklist for Definitions            Applications       Chapter 12: Descriptions Let's Get Started          Audience and Purpose of Descriptions    Objectivity in Descriptions Elements of Descriptions Product and Process Descriptions          Long Descriptions     Strategies for Descriptions Specifications        Strategies for Specifications      Checklist for Descriptions Applications Applications   Chapter 13: Instructions and Procedures Let's Get Started          Audience and Purpose of Instructions                 Types of Instructions Ethical and Legal Implications of Instructions      Organization and Elements of Instructions Detail/Technicality, Style, and Design Considerations in Instructions                         Strategies for Readable Instructions            Strategies for Designing Instructions       Procedures       Usability of Instructions and Procedures                 Strategies for Instructions and Procedures          Checklist  for Instructions and Procedures         Applications       Chapter 14: Summaries Let's Get Started          Purpose and Audience   of Summaries               Characteristics of Effective Summaries  Writing Summaries Step-by-Step                        Special Types of Summaries                  Ethical Considerations in Summarizing Information                          Strategies for Summaries           Checklist for Summaries                       Applications                   Chapter 15: Informal Reports Let's Get Started            Two Categories of Reports: Informational and Analytical               Progress Reports                             Strategies for Progress Reports   Periodic Activity Reports                 Strategies for Periodic Activity Reports               Trip Reports            Strategies for Trip Reports          Meeting Minutes                 Strategies for Meeting Minutes                Feasibility Reports               Strategies for Feasibility Reports             Recommendation Reports                Strategies for Recommendation Reports              Per Review Reports            Strategies for Peer Review Reports         Checklist for Informal Reports                Applications          Chapter 16: Formal Reports Let's Get Started            Audience and Purpose of Formal Reports             Characteristics of Effective Formal Reports                      Parts of Formal Reports                   Strategies for Formal Reports                  A Sample Formal Report             Checklist for Formal Reports       Applications         Chapter 17:Proposals Let's Get Started            Audience and Purpose   of Proposals        Types of Proposals          Organization of Informal and Formal Proposals         Strategies for Proposals                          A Sample Formal Proposal           Checklist for Proposals               Applications         PART IV: DIGITAL MEDIA AND PRESENTATIONS   Chapter 18: Digital Communication: Email, Instant Messages, Blogs, Wikis, and RSS Feeds Let's Get Started            Email                      Strategies for Email        Instant Messages                Strategies for Instant Messages   Corporate Blogs and Wikis           RSS Feeds          Copyright, Privacy, and Technology Failure Issues in Digital Communication           Checklist for Email and Instant Messages                        Applications         Chapter 19: Online Videos and Podcasts Let's Get Started            Audience and Purpose of Online Videos and Podcasts                   Types of Online Videos and Podcasts                   Online Videos                     Strategies for Online Videos        Podcasts                 Strategies for Podcasts               Checklist for Online Video and Podcasts               Applications         Chapter 20: Web Pages Let's Get Started            Audience and Purpose of Web Pages       Characteristics of Effective Web Pages    Ethical and Legal Considerations of Web Pages    PDF Files               Strategies for Web Pages           Checklist for Web Pages            Applications         Chapter 21: Oral presentations Let's Get Started            Audience and Purpose of Oral Presentations                     Types of Oral Presentations         Parts of Oral Presentations          Preparing Oral Presentations                        Strategies for Preparing Oral Presentations          Using Presentation Software            Strategies for Using Presentation Software          Delivering Oral Presentations                       Strategies for Delivering Oral Presentations         Checklist for Oral Presentations                          Applications         APPENDIXES   * Appendix A: Avoiding plagiarism, Documenting sources and Avoiding Violations of Copyright What Is Plagiarism?         Identifying Sources and Information to be Documented       Taking Effective and Accurate Notes                        Strategies for Taking Notes Quoting, Paraphrasing, and Summarizing Properly     Strategies for Quoting the Work of Others                Strategies for Paraphrasing the Work of Others                    Strategies for Summarizing the Work of Others                 Documentation: The Key to Avoiding Plagiarism               MLA Documentation Style           APA Documentation Style            CSE Documentation Style            Avoiding Violations of Copyright                 * Appendix B: A Brief Handbook Grammar            Punctuation         Mechanics          Usage                 Lists                   Transitions       


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Product Details
  • ISBN-13: 9780205698240
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson
  • Depth: 13
  • Height: 232 mm
  • No of Pages: 528
  • Series Title: English
  • Weight: 703 gr
  • ISBN-10: 0205698247
  • Publisher Date: 29 Dec 2009
  • Binding: Paperback
  • Edition: 1 Brief
  • Language: English
  • Returnable: Y
  • Spine Width: 18 mm
  • Width: 187 mm


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