close menu
Bookswagon-24x7 online bookstore
close menu
My Account
A Study of the Provision of Value Added Services in Housing Management: Its Influences and Implications(English)

A Study of the Provision of Value Added Services in Housing Management: Its Influences and Implications(English)

          
5
4
3
2
1

Out of Stock


Premium quality
Premium quality
Bookswagon upholds the quality by delivering untarnished books. Quality, services and satisfaction are everything for us!
Easy Return
Easy return
Not satisfied with this product! Keep it in original condition and packaging to avail easy return policy.
Certified product
Certified product
First impression is the last impression! Address the book’s certification page, ISBN, publisher’s name, copyright page and print quality.
Secure Checkout
Secure checkout
Security at its finest! Login, browse, purchase and pay, every step is safe and secured.
Money back guarantee
Money-back guarantee:
It’s all about customers! For any kind of bad experience with the product, get your actual amount back after returning the product.
On time delivery
On-time delivery
At your doorstep on time! Get this book delivered without any delay.
Notify me when this book is in stock
Add to Wishlist

About the Book

This dissertation, "A Study of the Provision of Value Added Services in Housing Management: Its Influences and Implications" by Yee-wah, Yu, 余綺華, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: This study is about the provision of value added services by management companies in Hong Kong, mainly focusing on middle class private residential properties. It is found that more and more value added services have been offered by management companies owing to the competitive market, escalating aspiration of residents and legal amendment. It is generally believed that provision of value added services is able to enhance competitive ability of management companies. Thus, management companies are willing to spend extra resources on the provision of the said services. On the other side, it is not difficult to find some front line staff of management companies complaining that the supporting from management companies are not sufficient for the provision of value added services. Then, they express that other management services and internal service quality have been affected adversely. These negative influences are not favorable for enhancing the competitive abilities of management companies. In this connection, the goal of this study is to find out the influences caused by the provision of value added services and provide recommendations to management companies for enhancing their competitive abilities in the market. 5 objectives have been set accordingly. Objective 1 is to explore the value added services provided by management companies in Hong Kong. For competing objective 1, a number of value added services offered by management companies have been identified. The value added services have been categorized into 5 groups based on their features. Objective 2 is to study business theory for enhancing profit, growth or competitive abilities of companies. Business theories including profit-service chain and satisfaction-service chain have been studied. Then, service-profit chain has been utilized to be the framework of methodology. Two questionnaires for residents and employees of management companies have been designed mainly based on the concept of service-profit chain. Objective 3 is to find out the value of value added services from residents' point of views. This objective has been completed by questionnaires. In addition, the influences caused by the provision of value added services on the value of other management services and internal service quality, from residents' and employees' point of views, have also been found by questionnaires for completing objective 4. Although the ranking of importance of value added services is behind some basic and essential management services including security, financial management, repair & maintenance and cleaning based on the reply of residents. It is found that, from residents' point of views, the value of value added services is high. It is estimated that management companies are able to enhance their competitive abilities by providing the said services. However, some negative influences in the value of other management services and internal service quality have been caused based on the reply of residents and employees. Both of the residents and employees express that the efficiency and quality of management services have been reduced. Besides, based on the reply of parts of employees, the additional working pressure has been caused by the provision of value added services. Turnover might be caused. For minimizing the negative influences and completing object


Best Seller

| | See All

Product Details
  • ISBN-13: 9781361329160
  • Publisher: Open Dissertation Press
  • Publisher Imprint: Open Dissertation Press
  • Height: 279 mm
  • No of Pages: 244
  • Spine Width: 14 mm
  • Weight: 853 gr
  • ISBN-10: 1361329165
  • Publisher Date: 26 Jan 2017
  • Binding: Hardback
  • Language: English
  • Series Title: English
  • Sub Title: Its Influences and Implications
  • Width: 216 mm


Similar Products

How would you rate your experience shopping for books on Bookswagon?

Add Photo
Add Photo

Customer Reviews

REVIEWS           
Be The First to Review
A Study of the Provision of Value Added Services in Housing Management: Its Influences and Implications(English)
Open Dissertation Press -
A Study of the Provision of Value Added Services in Housing Management: Its Influences and Implications(English)
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

A Study of the Provision of Value Added Services in Housing Management: Its Influences and Implications(English)

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book
    Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals

    | | See All


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!
    ASK VIDYA