For courses in Supervisory Management, Supervision, and First-Line Management. Written by well-respected educators in the field, this skills-focused introduction to supervision captures the reality of supervising in the 2000s. It takes students on the job by first explaining the job of supervisor and then featuring a wide range of examples of how supervisors operate in real situations. The focus is on key skills needed for effective supervision-e.g., goal-setting, delegating, budgeting, interviewing, negotiating, counseling, coaching, conducting groups meetings, and handling grievances. Rich in instructional aids and experiential opportunities, it features lots of vignettes and visual stimuli to make concepts come alive.* NEW-Expanded coverage-Features significant coverage on groups and teams, as well as a variety of other topics relevant to todays successful supervisor. * Keeps students up-to-date with the latest management techniques, such as the role as "empowering coach." * NEW-FREE Companion Website-With Study Questions to go with every chapter of the text. * Increases efficacy of distance learning courses and reinforces newly learned classroom concepts. * Insights from dozens of real supervisors at a variety of companies all over North America. * Introduces students to the wide-range of circumstances and job possibilities. * Self-assessment exercises-E.g., How much do you know about diversity?; Are you willing to delegate?; Are you effective at disciplining? * Gives students feedback about themselves that they then can use in their development. * Ethical issues-Raises difficult moral and ethical dilemmas-ones that goes beyond just following the law-e.g., the issue of control and its effect on employee privacy; the issue is rewarding appropriate behaviors; replacing striking workers. * Encourages students to think about what they may face, and to begin to develop a "plan of action" for handling ethical and moral dilemmas. * Specific supervisory skills-Intersperses skill boxes throughout that provide step-by-step guidelines for handling specific elements of a supervisors job-e.g., developing budgets, conducting a performance evaluation, and managing ones time. * Provides quick reference and review as well as summaries of section content. * Day-to-day, on-the-job issues-Students think about an issue that affects supervisors on the job-e.g., criticism of planning; hiring practices heavily influenced by federal legislation; gaining power in an organization. * Requires students to think about both sides of an issue, and to build a case (verbally in class or in a written assignment) to support their position. * The traditional vs contemporary supervisor-Highlights a distinction between traditional and contemporary supervisors-e.g., addresses the traditional supervisor as an authority, then introduces the more contemporary view of the supervisor as an "empowering coach." * Guides students in understanding the benefits to coaching. * A stimulating full-color format. * Visually captures the reality and excitement of the supervisors job. * A lively, conversational, and interesting writing style. * Captures and holds students attention. * Chapter Objectives-Listed at the beginning of each chapter. * Focuses students attention on the major issues within each chapter. * Chapter subheadings in the form of questions-Carefully chosen to reinforce understanding of very specific information. After reading a chapter or a section, students should be able to return to these headings and "respond" to the question. If they cant answer a question or are unsure of their response, theyll know exactly what sections need to be reread or reviewed. * Provides students with a self-check on their reading comprehension. * Margin Notes-Identifies key terms at the beginning of each chapter. * Directs the use of proper terminology in relation to management concepts. * Chapter Summaries-Organized around the chapter-opening learning objectives. * Keeps students focus on the big-picture concepts. * Review and discussion questions-At the end of each chapter. Discussion questions go beyond chapter content to foster higher-order thinking skills. * Allows students to demonstrate that they not only know the facts in the chapter, but that they can also use those facts to deal with more complex issues. * Class Exercises. * Allows students to learn and practice relevant supervisory skills introduced in a chapter. * Case Applications-Two case applications per chapter. * Allows students to apply their knowledge to solve real problems faced by real supervisors-most often in real companies. * Two pop quizzes in each chapter-Each consists of two multiple-choice, one true/false, and one open-ended question. Provides answers, with explanations, to each question. * Helps students reinforce what theyve read in the text.

Table of Contents:
I. INTRODUCTION.  1. Defining the Supervisor's Job.  2. Understanding Supervisory Challenges in The 21st Century. II. PLANNING AND CONTROL.  3. Establishing Goals.  4. Designing and Implementing Controls.  5. Solving Problems and Making Decisions. III. ORGANIZING, STAFFING, AND EMPLOYEE DEVELOPMENT.  6. Organizing an Effective Department.  7. Acquiring the Right People.  8. Appraising Employee Performance. IV. STIMULATING INDIVIDUAL AND GROUP PERFORMANCE.  9. Motivating Your Employees. 10. Providing Effective Leadership. 11. Communicating Effectively. 12. Supervising Groups and Work Teams. V. COPING WITH WORKPLACE DYNAMICS. 13. Handling Conflict, Politics, and Negotiations. 14. Dealing with Change and Stress. 15. Disciplining Employees. 16. the Supervisor's Role in Labor Relations. Postscript: Personal Development.