The literature and research on the use of technology in student affairs is still very limited. This volume of New Direction for Student Services was written to increase our understanding of the role of technology in the student learning experience of campus-based and as well as distance learners. Information technology has become a central tool in creating 24/7 self-service experiences for students interacting with campus administrative functions. Recent technologies also create the real possibility of moving beyond administrative functions to playing a central role in student learning, community development and student development. This volume monograph attempts to capture the current thinking around the use of technology in student affairs. It is not a review of the actual technologies in use in student affairs. The pace of change is so fast that such a treatment would make the writing out-of-date within two years. In that light, this volume focuses less on the technology and more on the ways in which the technology is altering the organization of student affairs, the ways in which the lines between campus based students and distance learners are blurring and the increasing role technology is playing in student learning.

Table of Contents:
Editor’s Notes (Kevin Kruger). 1. Technology and Student Affairs: Redux (Larry Moneta). The author examines key issues related to the implications of technology on the management and delivery of student affairs. 2. Serving Students Online: Enhancing Their Learning Experience (Patricia A. Shea). The author describes results from the ­FIPSE-funded Learning Anytime Anywhere Project (LAAP), which worked to create ­Web-based student services for online learners. 3. Who Is Driving the Changing Landscape in Student Affairs? (Nessa Kleinglass). The author discusses the need for student affairs to play a larger role in the technology conversations that occur on campus and the competencies necessary to advance the use of technology in student affairs. 4. Assessing the Needs of Distance Learners: A Student Affairs Perspective (Leslie A. Dare, Lisa P. Zapata, Amanda G. Thomas). The authors describe the role of student affairs in serving distance learners, the use of technology by distance learners, and the student service needs of distance learners. 5. Implementing the Web of Student Services (Janet Ross Kendall). This chapter discusses one model of online student services and how it has been used in developing student services at Washington State University. 6. Electronic ­Co-Curricular Student Portfolios—Putting Them into Practice (Marilee J. Bresciani). The author explains how electronic portfolios can be used to assess student learning outcomes. 7. The Way Technology Changes How We Do What We Do (Maria Tess Shier). The author discusses new problems and unique opportunities arising from new technologies. 8. Weaving Silos—A Leadership Challenge: A ­Cross-Functional Team Approach to Supporting ­Web-Based Student Services (Gary L. Kleemann). The author challenges student affairs administrators to develop an integrated, campuswide approach to providing ­Web-based services that support student learning beyond the traditional “silo” approach to Web sites and student services online. 9. What We Know and the Difference It Makes (Kevin Kruger). A review of the status of technology in student affairs that suggests five major themes that should be addressed in planning for addressing the impact of technology on students. Index.