What happens when you bridge the fields of Total Quality (TQ) and Organization Development (OD) to improve organizational performance? You get Total Quality and Organization Development.
Here is a comprehensive and practical treatment of the impact TQ approaches to system performance has on OD. For the first time, views of organization change processes taken by academic researchers and practitioners in the fields of TQ and OD are bridged into a single text. Total Quality and Organization Development presents empowering insights, up-to-date tools, and challenging opportunities for organizational managers, OD practitioners, academicians, trainers, and students alike.
When facing the fact that a true need exists to transform organization structures and corporate cultures, and to develop organizations to meet the challenges and demands of the next century, the principles and practices of total quality can aid in the transformation. OD was originated by a group of varied professionals, ranging from organizational psychologists to economists and philosophers who had a major role in developing the "human" side of work. The core philosophies of the parallel movements of OD and TQ are rapidly coming together as quality advocates deal with human factors in quality improvement and the technical and measurement factors that accompany such changes. This book will be a vital tool in making those changes successfully.

Table of Contents:
WHY TOTAL QUALITY IN ORGANIZATION DEVELOPMENT?
The Nature of OD
Driving forces Reshaping the OD Environment
History and Approaches to OD in the U.S.
HRM, OT, and Total Quality
The House of Total Quality: An OD Opportunity
Ethical Work Culture and Expanding OD Roles
TQM Standards and the House of Total Quality
OD, HRM, and the Total Quality Difference
Barriers and Responses to Total Quality OD Implementation
Review/Discussion Questions and Endnotes
Abstracts/Case Study: GTE Directories Company
OVERVIEW OF TOTAL QUALITY
The Concept of Total Quality
History of Total Quality
Three Streams of Quality History
The Era of the Quality Gurus
Review/Discussion Questions and Endnotes
Abstracts/Case Study: Lincoln Electric Company
CUSTOMER SATISFACTION: TQ AND OD STRATEGY DIMENSIONS
Total Quality Business Strategy
Total Quality Business Strategy Planning
Total Quality Business Strategy Management
Total Quality OD Strategy
Total Quality OD Strategy Planning
Total Quality OD Strategy Management
Review/Discussion Questions and Endnotes
Abstracts/Case Study: Zytec Corporation
Practitioner Assessment Instruments
CONTINUOUS IMPROVEMENT: TQ AND OD PROCESS DIMENSIONS
Total Quality Business Process Improvement
Total Quality Business Process Planning
Total Quality Business Process Management
Total Quality OD Process Improvement
Total Quality OD Process Planning
Total Quality OD Process Management
Review/Discussion Questions and Endnotes
Abstracts/Case Studies: Xerox, Inc., Mercy Hospital
Practitioner Assessment Instruments
SPEAKING WITH FACTS: TQ AND OD
The Nature of Quality Projects
Total Quality Business Projects
Total Quality Business Project Planning
The Central Role of Teams in Quality Improvement
Total Quality Business Project Management
Total Quality Organization Development Projects
Total Quality OD Projects Planning
Total Quality OD Project Management
Review/Discussion Questions and Endnotes
Abstracts/Case Studies: The Mustang Rides Again at Ford, Quality in the IRS
Practitioner Assessment Instruments
RESPECT FOR PEOPLE: TQ AND OD PERFORMANCE DIMENSIONS
Total Quality Business Performance
Total Quality Business Performance Planning
Total Quality Business Performance Management
Total Quality OD Performance
Total Quality OD Performance Planning
Total Quality OD Performance Management
Review/Discussion Questions and Endnotes
Abstracts/Case Study: AT&T Universal Card Service
Practitioner Assessment Instruments
TQ/OD IMPLEMENTATION: THE TRANSFORMING PROCESS
Guidelines for Implementation
TQ Integrated Model for Managing and OD Change Process
An Integrated Implementation Tool-QFD
Barriers to Implementation
Implementing Change Through OD at MVE
International Quality Factors in Implementation
Contingencies of Implementation
Review/Discussion Questions and Endnotes
Abstracts/Case Study: Joy Industries
Index