Winner Of The 2007 Shingo Prize For Excellence In Manufacturing Research! "What can we do to make more people productively useful?" Striving to answer that question more than 60 years ago sparked the development of the most powerful training methodology that has impacted U.S. industry -- Training Within Industry (TWI). During World War II, major production increases were demanded by the U.S. military - TWI, which trains supervisors, was developed comprising three separate programs: Job Instruction -- how to instruct employees so they can quickly remember to do a job, correctly, safely, and conscientiously Job Methods -- how to improve methods for producing greater quantities of quality products in less time by effectively using available workforce, machines, and materials Job relations -- how to lead employees so that problems are prevented and analytical methods are used to effectively resolve problems Toyota was the earliest company to adopt TWI after World War II, and this methodology planted the seeds for the development of the Toyota Production System -- the gold standard of manufacturing excellence. In The TWI Workbook: Essential Skills for Supervisors, Patrick Graupp and Robert Wrona teach supervisors how to apply a four-step method for each of the three respective programs with numerous examples and exercises. In these exercises, supervisors will participate in hands-on application of the four-step method to actual jobs and employee problems from their own worksites. In addition, a CD companion includes blank forms needed to complete the exercises and implementation case studies.

Table of Contents:
Introduction Part One: TWI Fundamentals Chapter 1: Using TWI to Teach Lean Chapter 2: Fundamentals of the TWI Program Part Two: Job Instruction Method Chapter 3: The Four Steps of Job Instruction Chapter 4: How to Get Ready to Instruct-Break down the Job Chapter 5: How to Get Ready to Instruct-Make a Timetable for Training, Get Everything Ready, Arrange the Worksite Part Three: Job Methods Chapter 6: Applying Job Methods to a Sample Job to Show Before and After Improvements Chapter 7: The Four Steps of Job Methods Improvement Chapter 8: Writing and Selling the Improvement Proposal-Example Part Four: Job Relations Method Chapter 9: Job Relations-Working With and Through People Chapter 10: The Four Steps of Job Relations Chapter 11: Problem Prevention Using JR's Foundations for Good Relations Chapter 12: Sustaining Lean Through the TWI Connection Appendix: Training Trainers to Deliver TWI Readers of The TWI Workbook will be able to perform detailed step-by-step methods for the three most essential tasks people in management positions must perform: the ability to teach someone to do a job, the ability to improve on those jobs, and the ability to build positive employee relationships with the people they lead. Master Trainer, International Training, Sanyo Electric Co, Ltd (retired) 01/04/06