This book is intended to deliver the "what," "why" and "how" of delivering empathy! It is not intended to be primarily a piece of scientific literature, complete with an Abstract, Methods, Subjects, Results and Conclusions. You will be spared all those elaborate and seemingly endless charts and graphs that often accompany such scientific articles. What will be offered, in return, is a reader-friendly book that is fun to read, informative and immediately useful.What are you in store for? You will read about a set of roadblocks to communication that even well-intended listeners deliver, and you will read about proven alternatives to these roadblocks. You will read about actors who play doctors on television and how they convincingly convey empathy. You will read about Mr. Fred Rogers of Mister Rogers' Neighborhood, and how he exemplifies the delivery of empathy.You will read about your author's "internment" during the COVIN-19 virus where, until someone actively listened him, he was going stir-crazy. You will read about the surgeon and her "doohickey," "whatchamacallit" and "thingamajig," and will learn about Thomas Gordon's most used and most successful communication model that flows from him having been a student and, later, a colleague of Dr. Carl R. Rogers, the famous humanist.You will read about the therapeutic power of being silent or pausing, but doing it well!, how paraphrasing helps a patient who "owns" a feelings-oriented problem, and how active listening unburdens the physician from having to properly diagnose BOTH a patient's illness and the patient's debilitating feelings surrounding that illness.You will learn just how powerful the delivering of "grunts" can be when trying to help a patient deal with his debilitating feelings. You will read about the differences between delivering empathy and delivering sympathy, and which of these terms is most addressed by a noted greeting card company. You will learn what an active listening statement looks like and how to deliver it, and you will learn that you do not have to active listen all patients, just those sending clear indications that they "own" a feelings-type problem.You will hear about a colleague who levitated into the author's office! You will read that patient-satisfaction surveys hinge heavily on a physician's listening skills, read that hearing is not the same thing as listening - the latter often requires training, and read about "twanging" strings on a guitar. You will read about a very unusual, non-technological "CAT" scan.You will learn of the absurdity of delivering platitudes, such as "The sun will come out tomorrow!" (Leave it to Little Orphan Annie to step in and help the patient feel better about her problem), or "All things must pass." (Unless you are talking about kidney stones, then I am totally confused.) You also will read about the power of silent listening as was the case with Wilson, the volleyball that kept Tom Hanks company for four years on a disserted island in the movie Cast Away. And, finally, you will learn that as the physician, it is just as important for you to be actively listened to as it is for you to actively listen patients! Stay tuned! You might even have a chuckle or two.