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Why Do We Fly That F------- Airline?: A blueprint for businesses, leaders and employees to rise above mediocrity.

Why Do We Fly That F------- Airline?: A blueprint for businesses, leaders and employees to rise above mediocrity.

          
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About the Book

In Why Do We Fly That F------- Airline?, readers are taken on a sharp, satirical, and insightful journey into the fictional world of the F----- airline, a company that serves as a case study for everything wrong in modern customer service. While fictional, the scenarios presented mirror countless real-life experiences where customer service falls short, highlighting broader truths about corporate culture, leadership, and the value of treating customers-and employees-with dignity and care. This book serves as both a cautionary tale and a call to action for businesses, leaders and employees who want to do their best and who want to avoid the same pitfalls. Through a mix of humor, real-world examples, and actionable insights, readers will learn how poor decision-making, weak leadership, and disregard for customers can erode trust, lower morale, and ultimately lead to financial disaster. But on the flip side, it also offers hope: with intentional leadership, empowered employees, and a commitment to revolutionizing service, companies can rebuild trust, foster loyalty, and create thriving, sustainable organizations. Why Do We Fly That F------- Airline? is more than a critique of poor customer service-it's a blueprint for businesses to rise above mediocrity. Through humorous storytelling, real-life examples, and actionable strategies, this book empowers readers to reimagine what exceptional service can look like. Customer service is not just a "department"-it's the heart of any successful business. And when we focus on serving others with empathy, respect, and excellence, we don't just win customers; we build a better world.


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Product Details
  • ISBN-13: 9798304037518
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Height: 203 mm
  • No of Pages: 96
  • Spine Width: 5 mm
  • Weight: 104 gr
  • ISBN-10: 8304037513
  • Publisher Date: 17 Dec 2024
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: A blueprint for businesses, leaders and employees to rise above mediocrity.
  • Width: 127 mm


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