Returns

At BooksWagon, we strive to ensure that all products reach you in perfect condition through careful packaging and quality checks. However, if you happen to receive a faulty or damaged product, please follow the steps below to initiate a return.

For Indian Customers:

• If any product is received in a damaged or faulty condition, kindly email us clear images of the damaged product and packaging within 7 days of delivery.
• Upon receiving and verifying the details, we will initiate a refund to your original mode of payment.
• Please note: We no longer offer replacements. Only refunds will be processed for valid return claims.
• If the item is found eligible for a return, the refund will be credited within 7–10 business days.

General Returns (Non-Damaged Items):

• If you decide to return a product for any other reason (e.g., change of mind), you may do so within 7 days of receiving the product.
• The product must be unused, unopened, and in its original packaging to be eligible for return.
• In such cases, you may choose to receive a refund of the same amount.
• Shipping charges for such returns will not be refunded.