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Joseph A Michelli

Joseph A MichelliJoseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and TheZappos Experience. One of today's leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year. Read More Read Less

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1.
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company40 % NR
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
4.2 (10)
₹2,772
₹1,663
Binding:
Hardback
Release:
04 Jul 2008
Language:
English
International Edition
Ships within 18-20 Days Explain..
Free Shipping in India and low cost Worldwide.
2.
Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary36 % NR
Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
3.5 (11)
₹2,520
₹1,613
Binding:
Hardback
Release:
05 Oct 2006
Language:
English
International Edition
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3.
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW19 % POD/NR
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
By: Michelli, Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹3,024
₹2,449
Binding:
Hardback
Release:
29 Sep 2011
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
4.
When Fish FlyPOD/NR
When Fish Fly
By: John Yokoyama, Joseph Michelli, Joseph, PhD Michelli
Publisher: Hachette Books
4.5 (8)
₹2,690
Binding:
Hardback
Release:
01 Aug 2004
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
5.
Airbnb Way28 % NR
Airbnb Way
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
4.5 (10)
₹2,352
₹1,693
Binding:
Hardback
Release:
14 Oct 2019
Language:
English
International Edition
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6.
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System28 %
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
4.2 (5)
₹2,994
₹2,156
Binding:
Hardback
Release:
24 May 2011
Language:
English
In Stock
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7.
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People42 %
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹2,163
₹1,255
Binding:
Hardback
Release:
03 Sep 2013
Language:
English
Available
Ships within 1-2 Days Explain..
8.
Leading the Starbucks Way (Pb)19 % NR
Leading the Starbucks Way (Pb)
By: Michelli, Joseph Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹2,268
₹1,837
Binding:
Paperback
Release:
27 Oct 2023
Language:
English
International Edition
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9.
Starbucks, La Fórmula del Éxito30 % NR
Starbucks, La Fórmula del Éxito
By: Joseph A Michelli, Gerardo Quiroz
Publisher: Brilliance Audio
No Review Yet
₹2,100
₹1,470
Binding:
CD-Audio
Release:
30 Mar 2021
Language:
Spanish
International Edition
Ships within 24-26 Days Explain..
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10.
Driven to Delight25 % NR
Driven to Delight
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹2,331
₹1,748
Binding:
Hardback
Release:
08 Dec 2015
Language:
English
International Edition
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11.
Driven to Delight29 % NR
Driven to Delight
By: Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹2,100
₹1,491
Binding:
CD-Audio
Release:
06 Dec 2015
Language:
English
International Edition
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12.
Driven to Delight28 % NR
Driven to Delight
By: Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹1,260
₹907
Binding:
CD-Audio
Release:
06 Dec 2015
Language:
English
International Edition
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13.
Driven to DelightNR
Driven to Delight
By: Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹5,328
Binding:
Pre-recorded MP3 player
Release:
06 Dec 2015
Language:
English
International Edition
Ships within 18-20 Days Explain..
Free Shipping in India and low cost Worldwide.
14.
Zappos Experience26 % NR
Zappos Experience
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹840
₹622
Binding:
CD-Audio
Release:
05 Aug 2014
Language:
English
International Edition
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15.
Zappos Experience29 % NR
Zappos Experience
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹1,680
₹1,193
Binding:
CD-Audio
Release:
05 Aug 2014
Language:
English
International Edition
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16.
New Gold Standard31 % NR
New Gold Standard
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹1,680
₹1,159
Binding:
CD-Audio
Release:
06 Jan 2015
Language:
English
International Edition
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17.
New Gold Standard29 % NR
New Gold Standard
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹1,260
₹895
Binding:
CD-Audio
Release:
06 Jan 2015
Language:
English
International Edition
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18.
Leading the Starbucks Way27 % NR
Leading the Starbucks Way
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹1,260
₹920
Binding:
CD-Audio
Release:
06 May 2014
Language:
English
International Edition
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Free Shipping in India and low cost Worldwide.
19.
Leading the Starbucks Way26 % NR
Leading the Starbucks Way
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹840
₹622
Binding:
CD-Audio
Release:
06 May 2014
Language:
English
International Edition
Ships within 24-26 Days Explain..
Free Shipping in India and low cost Worldwide.
20.
Customer Magic - The Macquarie WayNR
Customer Magic - The Macquarie Way
By: Joseph A Michelli
Publisher: Blackstone Publishing
No Review Yet
₹1,943
Binding:
CD-Audio
Release:
26 Mar 2024
Language:
English
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