Mona J Fitzsimmons

Mona J FitzsimmonsJames Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held facultyappointments at UCLA, California State University-Northridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects. Read More Read Less

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Service Management: Operations, Strategy, Information Technology |9th Edition31 %
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Service Management20 %
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Service Management47 %
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Service Management42 %
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Service Management12 % NR
Publisher: Irwin/McGraw-Hill
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Service Management70 %
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Service Management17 %
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/04/2006
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New Service Development
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12 Nov 1999
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Service Management for Competitive Advantage
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Service Management
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01 Jan 1998
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Service Management
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Service Management
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/06/2003
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Service Management for Competitive Advantage
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01 Oct 1993
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MP Service Management
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01 Dec 2003
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Connect Access Card for Service Management: Operations, Strategy, Information Technology1 % NR
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New Service Development9 % NR
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05 Jan 2000
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