Muslim AminMuslim Amin is an Associate Professor at Azman Hashim International Business School, Universiti Teknologi Malaysia. He holds PhD and MBA from National University of Malaysia (UKM) and BBA from Faculty of Economic and Business, University of Syiah Kuaa, Aceh, Indonesia. His current research interests include service quality, customer satisfaction, customer loyalty, electronic commerce and interactive marketing, and entrepreneurship marketing. He is the author of more than 50 international refereed journal papers and international conference papers. His recent publications have appeared in journals such as The Service Industries Journal, International Journal of Bank Marketing, Services Marketing Quarterly, Clinical Governance: An International Journal, The TQM Journal, International Journal of Retail & Distribution Management, Journal of Hospitality Marketing & Management, Journal for Global Business Advancement and International Journal of Islamic Middle Eastern Finance and Management. Read More Read Less