This is a practical guide to some of the most powerful management tools invented. In keeping with the modern management preference for easily digested, practical and accessible publications, he now brings us a quick reference guide that will enable managers to understand and use a selection of classic management tools. "Management Powertools" is a guide to some of the most powerful and commonly used management tools invented. The book is broadly divided into organisational management and people management, and approximately twenty tools and techniques are covered. Each tool is described in detail to enable readers to apply it in their workplace and/or situation.
Table of Contents:
About the authorPreface
Acknowledgments
Managing the organisation
1 Strategic intent: Vision, mission and values statements
2 Strategic positioning: Porter's Five Forces analysis and Generic Strategies
3 Measuring performance: KPIs and the Balanced Scorecard
4 Conceiving the future: Scenario planning
5 Changing culture: The Competing Values Framework
6 Growing a diversified business: Product portfolio analysis
7 Marketing the business: The marketing Ps
8 Understanding customers: SERVQUAL customer surveys
9 Improving processes: Process mapping and management
10 Solving problems: Pareto analysis
Managing people
11 Managing performance: Goal-setting
12 Enabling others: Empowerment
13 Developing self-awareness: Multi-rater (360-degree) feedback
14 Selecting people: Behavioural interviewing
15 Controlling tasks and projects: Project management techniques
16 Leading people: Situational leadership
17 Involving employees: Problem-solving teams
18 Developing people: Coaching
19 Developing teams: Team-building
20 Managing time: Time-management techniques
