Managing Human Behavior in Public and Nonprofit Organizations helps you understand, manage, and influence the behaviour of others in the workplace.  Taking an action-oriented approach the authors use real-world circumstances within public and non-profit organisations to illustrate key concepts. Important topics such as stress, decision making, motivation, leadership, communication, teams, and change give you a foundational understanding of the basic issues that affect human behaviour. In addition to new cases and examples from the public and non-profit sectors, this edition features new material on leadership and organisational change, cultural diversity and generational diversity, and positive organisational behaviour.  NEW TO THIS EDITION: New material on leadership and organisational change build your critical management and leadership skills, so you can act effectively and responsibly under real -world pressures Expanded coverage of cultural diversity helps you understand, communicate with, and effectively interact with people across cultures, as well as work with varying cultural beliefs and schedules Expanded coverage of positive organisational behaviour includes the latest research and findings that demonstrate the successful implementation of positive psychology in the workplace New cases, examples, self-assessments, and exercises bring concepts to life with relevant ways to practice and improve your management skills. A companion website will be available for lecturers at study.sagepub.com/denhardt4e featuring additional teaching resources.

Table of Contents:
Chapter 1: Organizational Behavior as a Way of Thinking and Acting The Roots of Organizational Behavior More Recent Developments Does Good Management Make a Difference? Themes and Purposes of This Book Chapter 2: Knowing and Managing Yourself Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Appendix 2.A: Reddin′s Personal Values Inventory Appendix 2.B: Fundamental Interpersonal Relations Orientation–Behavior (FIRO) Appendix 2.C: Locus of Control Appendix 2.D: Career Orientation Inventory Appendix 2.E: Emotional Intelligence Chapter 3: Fostering Creativity and Innovation Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 4: Managing Stress Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 5: Decision-Making Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 6: Motivation and Engagement Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 7: Leadership in Public Organizations Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 8: Power and Organizational Politics Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 9: Communicating Effectively With Others Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 10: Working in Groups and Teams Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 11: Managing Conflict Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 12: Organizational Change Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 13: Representing the Organization “On the Outside” Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Chapter 14: Managing Behavior in the Public Interest The New Public Service Conclusion