The only text in management and organizational behavior to focus on public organizations, nonprofit organizations, and school systemsthis book fosters competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision making. Cases, self-assessment exercises, simulations, and evaluative instruments provide students the opportunity to experience the applied side of theories and to learn both cognitively and experientially. The Third Edition covers recent developments in the field including the emergence of 'positive organizational behavior.' New to the Third Edition - Includes substantial new coverage of leadership and change, offering insights from new research on positive organizational change, appreciative inquiry, and large-systems change - Provides new material on many contemporary topics such as creativity and design thinking, performance management and evidence-based management, communications technologies, and conflict resolution - Extends the discussions on diversity to include both cross-cultural diversity and generational diversity issues.

Table of Contents:
Preface 1. Organizational Behavior as a Way of Thinking and Acting The Roots of Organizational Behavior Values and Assumptions of Organizational Behavior Themes and Purposes of This Book 2. Knowing and Managing Yourself Where Do We Begin? Life Experiences Your Lifeline Knowing Yourself Exercise Ways of Thinking Improving Your Sense of Self Ways of Acting Thinking in Action Increasing Self-Knowledge A Vision Statement Valuing Diversity Privatizing the Cafeteria Laura's Employment Dilemma Some Career Advice Appendix 2A: Reddin's Personal Values Inventory Appendix 2B: Fundamental Interpersonal Relations Orientation (FIRO) Behavior Appendix 2C: Locus of Control Appendix 2D: Career Orientation Inventory Appendix 2E: Emotional Intelligence 3. Fostering Creativity Where Do We Begin? Ways of Thinking Characteristics of Creative Individuals Conceptual Skills and Abilities Creativity as a Behavior Creativity as a Process An Integrated Perspective on Creativity Why Do We Need Creativity in Public Organizations? The Creative Process Roles in the Creative Process Social and Structural Connections Impediments to Creativity Other Ways of Thwarting Creativity Fostering Creativity in Organizations Techniques for Improving Creativity Enhancing Your Personal Creativity Ways of Acting Thinking in Action Mindmapping Exercise Using Analogies A Creativity Challenge Adapting Innovations Involving the Community 4. Managing Stress Where Do We Begin? Symptoms of Stress Sources of Stress Coping with Stress Ways of Thinking The Consequences and Costs of Stress Stress: Good, Bad, and Ugly Sources of Stress on the Job Coping with and Managing Stress Ways of Acting Thinking in Action Building Resilience Distress at DES Life Balance Exercise Having Fun at Work Developing Your Own Stress Management Program Finding Happiness 5. Decision Making Where Do We Begin? Generating Alternatives The Horse Grooming Case Package Delivery Ways of Thinking Models of Decision Making Who Should Be Involved? What Techniques Are Available to Assist You? Ways of Acting Thinking in Action A Decision-Making Framework New Charter School Using the Decision Tree for Levels of Participation Using Performance Information for Decision Making A Decision Diagnostic 6. Motivating Yourself and Others Where Do We Begin? What Motivates You Now? What Will Motivate You in the Future? Ways of Thinking What is Motivation? Changing Perspectives on Motivation Ways of Acting Thinking in Action SOS in DHS: A Problem of Motivation Staying Motivated Being an Energizer The Power of Public Service 7. Leadership in Public Organizations Where Do We Begin? What Makes a Good Leader? Your Experience as a Leader What is Your Leadership Style? Ways of Thinking Traditional Approaches to Leadership Contemporary Approaches to Leadership Leadership and Emotions: The Art of Leadership Leadership in Culturally Diverse Organizations The Ethics of Leadership Leadership in the Public Service Ways of Acting Thinking in Action Developing a Leadership Autobiography A Debate Topic Transactional Versus Transformational Leadership Assessing Your Leadership Style Leadership When No One Is in Charge The Ethics of Leadership 8. Power and Organizational Politics Where Do We Begin? Ways of Thinking Early Voices Changing Perspectives on Workers and Organizations Questioning Power and Authority Sources of Power Recognizing Power and Organizational Politics Balancing Power Structural Aspects of Power Is Power a Positive Force or a Destructive Force? Managing Power and Organizational Politics Gaining Positive Political Skills Empowerment: More than Delegation Power and the Public Services Ways of Acting Thinking in Action Politics and MBO: A Case Study Observing Organizational Politics It's Not What You Know, It's Who You Know? Annie's Dilemma Assessing Your Power Potential 9. Communicating Effectively With Others Where Do We Begin? Ways of Thinking Improving Interpersonal Communication Specialized Forms of Communication Exploring Diversity and Intercultural Communication Ways of Acting Thinking in Action An Exercise in Supportive Communication Turmoil in the Community Development Department One-Way Communication Versus Two-Way Communication Trends in Electronic Communication A Dispersed Workplace: A Case Study 10. Working in Groups and Teams Where Do We Begin? Assessing Team Performance Getting to Know Your Team Team Agreements Ways of Thinking Types of Teams Implementing Teams Team Effectiveness Measuring Team Effectiveness Individual Styles and Team Development Building a Collaborative Team Ways of Acting Thinking in Action A Team-Building Exercise The Case of Guard Uniforms Relocating a State Reformatory School A Team Exercise on Gender and Pay Emotional Intelligence in Teams How Well Does Your Team Deal with Conflict? 11. Managing Conflict Where Do We Begin? How Do You Behave During Conflict? How Do Relationships Affect Conflict? What Type of Resistance Are You Encountering? Ways of Thinking Theories of Conflict Sources of Conflict Stages of Conflict Strategies of Negotiation and Conflict Management Conflict and the Public Sector Ways of Acting Thinking in Action Asking Questions Individual Needs Budget Surplus Case Study Parks and Recreation Case Study Bayshore Child Development Center Conflict in an Emergency Situation When is Conflict Healthy? 12. Organizational Change Where Do We Begin? To Change or Not to Change? Your Orientation Toward Change Discussing Your Experiences With Change Ways of Thinking Approaches to Understanding Change Approaches to Bringing About Change The Management of Change The Ethics of Managing Change A Final Note on Personal Change Ways of Acting Thinking in Action Reasoning Processes in Organizational Change Leading Change in Local Government An Approach to Leading Change 13. Representing the Organization "On the Outside" Where Do We Begin? Networks and Relationships Working With the Media Ways of Thinking The Core Skills of External Relations Developing Effective Relations With the Legislature Utilizing Technology Working With the Media Making Effective Presentations The New Skills of External Relations Listening to Citizens, Clients, and "Customers" Involving Citizens in the Work of Government Collaborating With Others Ways of Acting Thinking in Action Improving Relationships with the Legislature Improving Service Quality Exploring the World of Networks Community Involvement in Changing Priorities 14. Managing Behavior in the Public Interest The New Public Service Conclusion References Index About the Authors