The keys to project management success delivered by one of the world's most respected experts in the field Why do some project managers achieve their project goals while others fail? Drawing on his years of experience as a recognized global expert on project management and organizational change, author Tres Roeder answers that question, and lays out a proven path to project success. Focusing on the major differences between project management and other types of management—not least of them being the temporary nature of projects versus the repetitive nature of most managerial tasks—Roeder describes best practices in all key areas of managing project stakeholders. A recognized global expert on project management provides the foundational elements required for project management success Contributes toward the fulfillment of the continuing education required every three years to maintain PMP® accreditation Uses real-world scenarios and relevant case studies to present project management concepts to beginning and intermediate PMP®s Contains chapters on Leadership, Buy In, and Negotiation for more advanced project managers (PMP and Project Management Professional are registered marks of the Project Management Institute, Inc.)

Table of Contents:
Foreword xi Preface xv Acknowledgments xix Section One: Stakeholder Management Overview 1 Chapter One: What Is a Stakeholder? 3 Project Managers Must Be Nimble 3 The Balanced Approach 4 The Project Management Institute 7 Stakeholder Defined 11 Stakeholder Management Is Universal 16 Summary 16 Chapter Two: Categorizing Stakeholders 19 Benefits of Categorizing 20 Dimensions of Categorization 22 Stakeholder Engagement Assessment Matrix 25 Stakeholder Management Plan 27 Summary 28 Chapter Three: Prioritizing Stakeholders 31 Power and Interest 32 Power and Influence 35 Power and Knowledge 36 Custom Matrices 38 Stakeholder Register 38 Summary 48 Section Two: Stakeholder Groups 51 Chapter Four: Project Team Members 53 Who They Are 53 Tips for Managing Project Team Stakeholders 55 The Extended Project Management Team 63 Watch-Outs 65 Summary 67 Chapter Five: Executive Stakeholders 69 Who They Are 69 Tips for Managing Executive Stakeholders 73 Watch-Outs 84 Summary 86 Chapter Six: Other Stakeholders 87 External Stakeholders 87 Stakeholders Subject to the Change 90 Phantom Stakeholders 97 Summary 101 Section Three: Stakeholder Communication and Conflict 103 Chapter Seven: Stakeholder Communication 105 Stakeholder Communication Plan 106 Stakeholder Communication Channels 106 Holistic Approach to Communication 115 Summary 115 Chapter Eight: Managing Stakeholders in a Virtual World 117 The Continuum of Robustness 118 Risks of Virtual Teams 123 Opportunities When Working Virtually 128 Summary 131 Chapter Nine: Managing Difficult Stakeholders 133 Projects Create Tough Issues 134 Categorizing Difficult Stakeholders 134 Proceeding without the Executive Sponsor 140 Positive Attitude 140 Summary 143 Section Four: General Stakeholder Management Skills 145 Chapter Ten: Leadership 147 A Sixth Sense for Project Management® 148 Project Managers Are Leaders 149 Situational Leadership Model 155 Summary 180 Chapter Eleven: Buy-In 181 The Circle of Support Process 183 Include Stakeholders 183 Observe Stakeholders 189 Respond to Stakeholders 190 Summary 200 Chapter Twelve: Negotiation 203 Negotiation Is a Two-Way Street 204 Ten Tips for Negotiations in Projects 205 Summary 223 References 225 About the Author 227 Index 229