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Outrageous!: Unforgettable Service...Guilt-free Selling

Outrageous!: Unforgettable Service...Guilt-free Selling

          
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About the Book

OUTRAGEOUS! Unforgettable Service ... Guilt-Free Selling Outrageous customer service is taking American companies by storm. From small-town chicken outlets to suburban furniture stores to corporate giants like Southwest Airlines, extraordinary customer service has become the key to business success. Spearheading today's hard-serve, soft-sell message is T. Scott Gross, a confirmed believer in outrageous customer service and a wildly popular speaker on the subject. Gross believes that great service, not cut-throat selling, is what customers respond to best. And giving great service is a fun, guilt-free form of selling that anyone can learn to love -- even the most sales-phobic clerk on the company's front line. Now Gross uncovers the secrets to delivering extraordinary customer service in Outrageous!, a new step-by-step guide to his original POS (positively outrageous service) program. Entertaining without being frivolous, instructive without becoming boring, the books shows business owners and service providers how to: ** build positive word-of-mouth to attract new customers ** use appealing opening lines that engage the customer ** get everyone in the organization to sell through service ** create a world-class service culture that lasts Outrageous! is loaded with lively, real-life anecdotes of extraordinary service, each told with a contagious dose of wit and enthusiasm. In fact, Gross's story-telling abilities are as superb in print as they are in person. Great selling is a by-product of great service. And this book delivers a sure-fire approach to making serious profits -- and having serious fun -- through positively outrageous service. T. SCOTT GROSS (Center Point, TX) is widely recognized in America's service industry as a customer service expert. He is a frequent and popular speaker/trainer on his original concept of 'positively outrageous service,' which has been adopted by hundreds of companies around the country, including Southwest Airlines (the customer-centric success story of the airways) and Doubletree Hotels. He recently received a special award from the National Speakers Association, naming him among the top three percent of professional speakers in the United States.


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Product Details
  • ISBN-13: 9780814479865
  • Publisher: Amacom
  • Publisher Imprint: Amacom
  • Height: 230 mm
  • Spine Width: 24 mm
  • Width: 153 mm
  • ISBN-10: 0814479863
  • Publisher Date: 21 May 1998
  • Binding: Paperback
  • No of Pages: 304
  • Weight: 468 gr


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