This is the first comprehensive Operations Manager 2012 technical resource for every IT implementer and administrator. Building on their bestselling OpsMgr 2007 book, three Microsoft System Center Cloud and Data Center Management MVPs thoroughly illuminate major improvements in Microsoft’s newest version–including new enhancements just added in Service Pack 1.   You’ll find all the information you need to efficiently manage cloud and datacenter applications and services in even the most complex environment. The authors provide up-to-date best practices for planning, installation, migration, configuration, administration, security, compliance, dashboards, forecasting, backup/recovery, management packs, monitoring including .NET monitoring, PowerShell automation, and much more.   Drawing on decades of enterprise and service provider experience, they also offer indispensable insights for integrating with your existing Microsoft and third-party infrastructure.   Detailed information on how to… Plan and execute a smooth OpsMgr 2012 deployment or migration Move toward application-centered management in complex environments Secure OpsMgr 2012, and assure compliance through Audit Collection Services Implement dashboards, identify trends, and improve forecasting Maintain and protect each of your OpsMgr 2012 databases Monitor virtually any application, environment, or device: client-based, .NET, distributed, networked, agentless, or agent-managed Use synthetic transactions to monitor application performance and responsiveness Install UNIX/Linux cross-platform agents Integrate OpsMgr into virtualized environments Manage and author management packs and reports Automate key tasks with PowerShell, agents, and alerts Create scalable management clouds for service provider/multi-tenant environments Use OpsMgr 2012 Service Pack 1 with Windows Server 2012 and SQL Server 2012

Table of Contents:
Introduction    1 Fast Track: A Quick Look at What’s New    2 Part I: Operations Management Overview and Concepts    2 Part II: Planning and Installation    3 Part III: Moving Toward Application-Centered Management    3 Part IV: Administering System Center 2012 Operations Manager    4 Part V: Service-Oriented Monitoring    4 Part VI: Beyond Operations Manager    5 Part VII: Appendixes    6 Disclaimers and Fine Print    6 Part I  Operations Management Overview and Concepts    7 1  Operations Management Basics    9 Ten Reasons to Use Operations Manager    10 The Problem with Today’s Systems    11 Why Do Systems Go Down?    12 No System Is an Island    13 Lack of Notification    14 Lack of Historical Information    15 Lack of Expertise    15 Lack of Methodology    16 Missing Information    16 False Alarms    17 Proliferation of Virtualization and Cloud Computing    17 The Bottom Line    17 Operations Management Defined    18 Microsoft’s Strategy for Operations Management    20 Microsoft’s Dynamic Systems Initiative    21 IT Infrastructure Library and Microsoft Operations Framework    24 ISO 20000    30 Optimizing Your Infrastructure    30 Managing System Health    34 Bridging the Operations Management Gap    35 Connecting Systems.    37 Notification: Errors and Availability    38 Historical Information    43 Built-in Expertise    45 Using a Methodology    47 Catching Missed Information    48 Reducing False Alarms    48 Managing Virtualization and the Cloud    49 Overview of Microsoft System Center    51 Reporting in System Center    52 Service Management    53 Protecting Data    53 Virtual Machine Management    54 Deploy and Manage in the Cloud    55 Orchestration and Automation    55 Cloud-Based Configuration Monitoring    55 Configuration Management.    55 Endpoint Protection    56 The Value Proposition of Operations Manager    56 Summary    57 2  What’s New in System Center 2012 Operations Manager    59 The History of Operations Manager    59 The Early Years: MOM 2000 and MOM 2005    59 Operations Manager 2007    60 Operations Manager 2007 R2 and Beyond    61 Introducing System Center 2012 Operations Manager    62 Supported Configurations    64 Root Management Server and Root Management Server Emulator    65 High Availability with Resource Pools    67 Network Monitoring Enhancements    70 Monitoring .NET Applications    71 Using PowerShell    72 Saving Overrides    72 Using the Console    73 Web Console Updates    73 Maintenance Mode on Management Servers    75 Dashboards    75 What’s New in Security    75 Connector Functionality Replaced by System Center 2012 Orchestrator    76 Changes in Capacity    76 Terminology and Concepts    77 AEM: Capturing Application Crash Information    77 Operations Manager Agent    77 Audit Collection    77 Classes: Templates for Objects    77 Features Versus Components    77 Gateways    78 Heartbeats: Checking the Health of the Agent    78 Management Group    78 Management Pack    78 Management Server    79 Models    79 Resource Pool    79 RMS Emulator    79 Run As Account    79 Run As Profile    79 User Role    80 Summary    80 3  Looking Inside OpsMgr    81 Architectural Overview    82 System Center 2012 Integration    82 Management Group Defined    85 Server Features    87 Windows Services    95 System Center Management Service    96 System Center Data Access Service    97 System Center Management Configuration Service    97 OpsMgrVSSWriter Service    97 System Center Audit Forwarding Service    97 Audit Collection Service Collector Service    98 Application Performance Monitoring Service.    98 OpsMgr Communications Channels    98 How Does OpsMgr Do It?    101 Management Group Mechanics    101 Service Modeling    103 How Health Models Work    107 About State-Based Monitoring    109 Management Pack Schema    109 Populating the Health Model with Monitors    112 How Rules Differ from Monitors    119 OpsMgr as a Workflow Engine    120 Presentation Layer Scenarios    126 Using the Operations Console    127 Improvements to the Web Console    129 Portals into APM    129 OpsMgr Reporting    131 PowerShell as a Presentation Layer    131 Notification Channels    132 Fast Track    133 Summary    134 Part II  Planning and Installation    135 4  Planning an Operations Manager Deployment    137 Envisioning Operations Manager    139 Understanding History, Requirements, and Goals    139 Vision    141 Scope    141 Risks    141 Planning Operations Manager    142 Designing    142 Planning for Licensing    171 Creating the Plan    175 Sample Designs    179 All-In-One Operations Manager    179 Small Organization    179 Midsized Organization    182 Geographically Dispersed Organization    183 Fast Track    185 Summary    186 5  Installing System Center 2012 Operations Manager    187 Planning Your Implementation    188 Installation Prerequisites.    189 Windows Domain Prerequisites    190 Windows Security Accounts    190 Software Requirements    191 Recommended Order of Installation    196 Single Server Deployment    197 Single Server Deployment: High-level Order of Installation    197 Two Server Deployment    198 Multiple Server Deployment    199 SQL Server    200 First Management Server    200 Additional Management Servers and Consoles    212 Reporting Server    217 Web Console    223 Gateway Server    230 Installing Audit Collection Services    235 Installing ACS on a Secondary Management Server    236 Deploying ACS Reporting to an SSRS Instance    239 Installing Agents on Servers    241 Discovering Windows Computers in a Trusted Domain    241 Manually Installing Agent in an Untrusted Domain or Workgroup    243 Configuring ACS Forwarder for Certificate Operation    246 Enabling ACS Forwarders.    246 Check Online for Update Rollups    247 Importing Windows Server Management Packs    247 Removing OpsMgr    248 Troubleshooting Your Installation    248 Summary    249 6  Upgrading to System Center 2012 Operations Manager    251 Planning Your Upgrade    251 Update OpsMgr 2007 R2 to Cumulative Update 4 or Later    251 Strategic Upgrade Decisions    252 In-Place Upgrade Versus Multi-Homed Migration    254 RMS and Gateway Upgrade Challenges    255 RMS Strategies    256 Gateway Strategies    257 Using the Upgrade Helper Management Pack    258 Performing an In-Place Upgrade    261 Upgrading the Single Server Management Group    262 Upgrading the Distributed Management Group    271 Upgrading from a Secondary Management Server    289 Performing a Multi-Homed Upgrade    297 Deploy OpsMgr 2012 Management Group    298 Multi-Home All Agents    299 Retire the OpsMgr 2007 R2 Management Group    302 Case Studies    304 Small Network: In-place OS, SQL Upgrades    304 Medium Enterprise: Preserve Database    306 Large Enterprise: Multi-Home Strategy    310 Summary    312 Part III  Moving Toward Application-Centered Management    313 7  Configuring and Using System Center 2012 Operations Manager    315 Introducing the Operations Console    315 Connecting to the Operations Console    316 Confirming Management Group Health    319 A Quick Tour of the Operations Console    320 Configuring the Operations Console    323 Using the Monitoring Pane    324 Using the Authoring Pane    342 About the Reporting Pane    352 Administration Pane    355 My Workspace    368 Using Operations Manager: Beyond the Consoles    370 Using the Operations Console    371 Adding Management Packs    371 Deploying Agents    372 Fast Track    372 Summary    373 8  Installing and Configuring Agents    375 Understanding Core Concepts    375 How Discovery Works    376 Scheduling Discovery    378 Approval Process    378 Agent-Managed Systems    379 Agentless Managed Systems    382 Systems in an Unknown State    384 Network Devices    384 UNIX/Linux Systems    384 Discovering and Deploying Agents    384 Agent Supported Platforms    385 Agent Requirements    387 Management Pack Requirements for Operating System Monitoring    388 Using the Discovery Wizard    389 Manual Agent Installation    398 Active Directory Integration    401 Group Policy Deployment    406 Configuration Manager Agent Deployment    408 Image-Based Deployment    410 OpsMgr Agent Port Requirements    411 Converting Agentless-Managed to Agent-Managed    411 Coexisting OpsMgr Agents with MOM 2005    412 Multi-Homed Agents    412 Managing Agents    413 Validating Agent Functionality    413 Converting Manually Installed Agents and Applying Update Rollups    414 Event Log Sizes and Configurations    415 Pending Actions    416 Agent Settings    416 Agent Failover    416 Agent Internals    417 Removing or Renaming Agents    418 New User Interface on Windows Agents    419 AEM Versus Agent-Monitored and Agentless Monitoring.    420 Troubleshooting Tips    420 Troubleshooting Windows Agents    420 Troubleshooting UNIX/Linux Agents.    420 Fast Track    421 Summary    421 9  Complex Configurations    423 Implementing High Availability    424 Microsoft Failover Clustering for SQL Server    426 Using Log Shipping    429 Network Load Balancing the Data Access Service    432 Network Load Balancing the Web Console.    433 ACS High Availability    433 High Availability with Resource Pools    436 Modifying the Default Resource Pools Membership Behavior    436 About Gateway Server Resource Pools and Redundancy    439 Creating Resource Pools    441 Managing the RMS Emulator Role    442 Confirming the RMS Emulator Role    442 Moving the RMS Emulator Role    443 Removing the RMS Emulator Role    444 WAN Links and Gateways    445 Multi-Homing Agents    447 Connected Management Groups    450 Designing for Distributed Environments    451 High-Level Steps    451 Potential Pitfalls    453 Fast Track    454 Summary    454 10  Security and Compliance    455 Securing Operations Manager    455 About Role-Based Security    456 Operations on the Data Access Service    457 User Roles and Profiles    459 Run As Profiles and Run As Accounts    469 Required Accounts    473 Database Security.    483 Mutual Authentication    484 Agent Proxying    488 Using SSL to Connect to a Reporting Server    489 Using the Health Service Lockdown Tool    489 About Cross Platform Security    490 Firewall Considerations and Communications Security    491 Using Audit Collection Services    497 Planning for ACS    499 Deploying ACS    508 Administering ACS    512 Fast Track    525 Summary    525 11  Dashboards, Trending, and Forecasting    527 Built-in Dashboard Functionality    527 Using Templates    529 Using the Summary Dashboard    530 Using the Service Level Dashboard    531 Using Widgets    532 Using Widgets in SharePoint    538 What Built-in Dashboard Functionality Does Not Do    539 Prebuilt Dashboards    539 Network Monitoring Dashboards    539 Operations Manager Dashboards    541 APM Dashboards    544 Additional Dashboard Options    545 Visio Integration    546 Savision Live Maps    547 Silect Software    549 Bay Dynamics    549 InFront Consulting System Center Dashboard    549 Dundas Dashboards    549 SharePoint 2007 Dashboards    550 SQL Queries    551 Prebuilt Gadgets    551 Custom Gadgets    551 PerformancePoint    552 Power View    553 Reports, Trending, Forecasting, and Capacity Planning    553 Reporting in OpsMgr    554 Existing Reports and Trending    557 Forecasting and Capacity Planning with OpsMgr    560 Fast Track    562 Additional Reference Links    562 Summary    563 Part IV  Administering System Center 2012 Operations Manager    565 12  Backup and Recovery    567 Roles of Key OpsMgr Files and Databases    568 Establishing a Backup Schedule    570 Database Grooming and Maintenance    572 Grooming the Operational Database    572 Grooming the Data Warehouse Database    573 Grooming the Audit Database    582 Grooming APM Data    582 Database Maintenance    585 Backing Up and Restoring the SQL Server Databases    589 Operations Manager Database Backups    590 Performing Operations Manager Database Restores    595 Moving the OpsMgr Databases to a Different Database Server    597 Backing Up Key Files    602 Backing Up Management Packs    603 Backing Up Reports    607 Backing Up SSRS Encryption Keys    609 Backing Up the IIS Metabase    610 Using Data Protection Manager    611 Installing DPM Agents on Untrusted Computers    611 Installing DPM Agents on Trusted Computers    612 Creating a DPM Protection Group for OpsMgr    613 Monitoring the DPM Status of the OpsMgr Protection Group    614 OpsMgr Recovery Scenarios Using DPM    615 Disaster Recovery Planning    617 Recovering from a Total Loss    617 Using Log Shipping    618 Other Approaches for Database Disaster Recovery    619 Recovering from a Downed Management Server    620 Fast Track    621 Summary    621 13  Administering Management Packs    623 Management Packs Defined    623 Model-Based Management    624 Management Pack Structure and Functionality    624 About Objects    628 Performing Diagnostics and Recovery    629 About Workflows    630 Understanding Data Types    633 Management Pack Elements.    633 ClassType    634 RelationshipType    635 DataType    635 SchemaType    635 Module Types    635 UnitMonitorType    636 Understanding Overrides    636 Management Pack Templates    640 Presentation Types    641 ConsoleTask    641 View    641 Folder    641 Report    642 ReportParameterControl    642 Run As Profiles    642 Sealing Management Packs    642 Finding Management Pack Information    644 Management Pack Updates    644 Determining Management Pack Versions    645 Checking the Version of an Installed Management Pack    646 Importing Management Packs through the Operations Console    647 Management Pack Bundles    649 Planning for Deployment    650 Determine an Order to Implement Management Packs    650 Initial Tuning: Tuning by Function    651 Troubleshooting Recap    658 Exporting Management Packs    659 Importing Management Packs.    661 Managing Management Packs    666 System Center Internal Library    666 System Center Core Monitoring Agent Management    666 Viewing Management Pack Content and Overrides    667 Listing All Management Packs Associated with a Server    667 Fast Track    667 Summary    668 14  Monitoring with System Center 2012 Operations Manager    669 The Importance of Monitoring    670 About Rules    671 Alert-Generating Rules    672 Collection Rules    678 Using Monitors    686 Unit Monitors    687 Dependency Rollup and Aggregate Rollup Monitors    706 About Alerts    706 Generating Alerts    708 The Life Cycle of an Alert    709 Adding Knowledge    724 Using Company Knowledge    725 Integration with System Center Service Manager    727 ReSearch This: Internal and SharePoint    728 Locating Rules and Monitors in the Operations Console    730 Using Overrides    732 Defining Overrides    732 Creating an Override    734 Using the Authoring Pane to Locate Overrides    737 Using the Reporting Pane to Locate Overrides    738 Using the Command Shell to Locate Overrides    739 Creating Custom Resolution States    740 Maintenance Tuning    742 Whether to Tune or Fix    742 Operations Manager Versus Other Tools: A Difference in Approach    742 Tuning by Color    743 State Monitors Versus Alerts    743 Managing Alerts    744 Maintenance Mode in OpsMgr    745 Resource Kit Utilities    748 Fast Track    750 Summary    750 Part V  Service-Oriented Monitoring    751 15  Monitoring .NET Applications    753 What Is APM?    754 APM Architecture.    755 Installing APM and Configuring .NET Application Monitoring    756 Advanced Settings    761 Additional Configuration    769 IIS Restart and Recycle    777 Configuration Conflicts    779 Identifying Thresholds and Namespaces    779 What APM Collects    781 APM in the Operations Manager Console    784 Using Dashboards    784 APM Views    785 Alerts and Drill-Down    785 Troubleshooting Applications Using the Application Diagnostics Console    786 Using Views and Dashboards in the Diagnostics Console    786 Managing Events    789 Using the Application Advisor Console    799 Problems Distribution Analysis Report    799 Application Status Report    801 Best Practices for Scheduling Reports    802 Understanding APM Rules    804 Working with Rules    804 Best Practices for Using Rules    807 APM Global Configuration Options    808 Application Diagnostics Configuration    808 Configuring Application Advisor    810 Sensitive Data Considerations    811 Role-Based Access Approach    811 Configuring Data Collection and Using Sensitive Rules    812 Advanced APM Architecture    814 Light Events    815 Event Throttling    816 Aliasing Rules    817 Useful Overrides    819 Low-Level Agent Configuration    821 For AVIcode 5.7 Customers    822 New with Service Pack 1    822 Summary    824 16  Network Monitoring    825 Features and Capabilities    825 Supported Device Types    826 Out of the Box Monitoring    827 Network Monitoring Considerations    828 Firewall Requirements    829 Required Management Packs    829 Capacity Limitations    829 Resource Pool Considerations    830 About SNMP    830 SNMP Versions    830 Communications Basics    832 MIBs and OIDs    833 Using Run As Accounts    834 About SNMP v1 and v2c    835 Using SNMP v3    835 Discovering Network Devices    836 Types of Discovery Methods    837 Stages of Discovery    837 About Port Stitching    839 Creating a Discovery Rule    840 Deleting a Network Device    849 Restoring a Network Device    851 Monitoring Network Devices    851 Network Monitoring Groups and Usage    852 Retrieving Built-In Monitoring Workflows    853 Viewing Operational Data    856 Viewing Historical Data    860 Real World Scenarios    863 Troubleshooting Network Discovery and Monitoring    863 OpsMgr 2007 R2 Migration Considerations    866 Fast Track    868 Summary    869 17  Using Synthetic Transactions    871 Introducing Synthetic Transactions    871 Management Pack Templates    873 Predicting Behavior by Simulation    874 Watcher Nodes    875 Monitoring Web Applications    877 Creating a Web Application Synthetic Transaction    879 Creating a Web Application Availability Synthetic Transaction    889 Using OLE DB to Monitor Databases    896 Creating an OLE DB Synthetic Transaction    896 Viewing the OLE DB Transaction Performance Data    900 Monitoring Network Devices Through Port Activity    902 Creating a TCP Port Monitor    903 Viewing the TCP Port Performance Data    905 Using Synthetic Transactions in Application Monitoring    905 Creating the OLE DB Synthetic Transactions for OpsMgr    906 Creating the Web Availability Synthetic Transactions for OpsMgr    906 Creating TCP Port Synthetic Transactions for OpsMgr.    907 Using Synthetic Transactions in a Distributed Application    908 Fast Track    909 Summary    910 18  Distributed Applications    911 Distributed Applications Overview    911 The Background of Distributed Applications    912 The Role of the OpsMgr Distributed Application    914 Predefined Distributed Applications    915 Operations Manager Management Group    916 Active Directory Topology Root    921 Enterprise Health Monitoring    925 Internet Explorer Service Template    926 Windows Explorer Data Source Service Template    932 Creating a Distributed Application Health Model    938 Line of Business Web Application Template    942 Messaging Template    948 Terminal Services Farm Template    950 .NET 3 Tier Application    951 Blank Template    952 Fast Track    959 Summary    959 19  Client Monitoring    961 Client Monitoring Features    961 Early Steps to AEM: Dr. Watson    962 Corporate Error Reporting: To AEM and MDOP DEM    962 Monitoring Client Machines    964 Client Monitoring Challenges    965 End User Problems Are Costly    966 Features in OpsMgr for Monitoring Clients    967 Monitoring Agentless Systems    968 AEM Architecture    968 Crash and Hang Monitoring    970 Client Monitoring Reports    982 CEIP and the Microsoft Privacy Statement    986 Monitoring Agent-Managed Systems.    992 Client Monitoring Management Pack    994 Preparing for Synthetic Transaction Monitoring    1000 Fast Track    1001 Summary    1002 Part VI  Beyond Operations Manager    1003 20  Interoperability and Cross Platform    1005 Supported Platforms and Requirements.    1005 OS Monitoring    1007 New in 2012    1007 Cross Platform Agent Architecture    1007 Cross Platform Agent Communication    1008 Performance and Scalability Implications    1009 High Availability    1010 UNIX/Linux Agent Architecture Details    1011 OpsMgr Access to UNIX/Linux Computers    1012 Cross Platform Agent Deployment    1014 Preparing to Discover UNIX/Linux Computers    1015 Importing UNIX/Linux Management Packs    1019 Discovering Systems and Deploying the Agent (Without Root)    1019 Manually Deploying the Cross Platform Agent    1025 Common Agent Deployment Errors    1026 Finding Monitoring Data in the Console    1027 Using Management Pack Templates    1029 UNIX/Linux Log File Template    1030 UNIX/Linux Process Template    1031 Shell Command Monitoring Templates    1035 Introducing Application Performance Monitoring    1051 JEE Configuration, Discovering, and Monitoring    1053 Configuring JEE Run As Security    1055 Importing JEE Management Packs    1060 Deploying BeanSpy    1062 Locating (Deploying) the BeanSpy Files    1062 Installing BeanSpy    1064 Verifying BeanSpy Is Accessible and Functional    1064 Enabling Deep Monitoring of JEE Applications    1065 Defining Deep Monitoring    1065 Enabling Deep Monitoring on Automatically Discovered JEE Application Servers    1065 Manual Discovery and Deep Monitoring Configuration    1066 Finding Monitoring Information    1067 JEE Application Monitoring Templates.    1069 JEE Application Availability Monitoring    1070 JEE Application Performance Monitoring    1076 Notes on UNIX Commands    1080 Fast Track    1082 Summary    1083 21  System Center 2012 Integration    1085 Service Manager Integration.    1086 System Center Operations Manager Configuration Item Connector    1086 Creating an Alert Connector    1089 Virtual Machine Manager Integration    1095 Configuring OpsMgr/VMM Integration    1096 Integrated Maintenance Mode (Hyper-V Host and Host Cluster Patching)    1101 Dynamically Generated Diagram Views (via Internal Connector)    1101 SQL Server Analysis Services Integration (Forecast Reporting).    1101 Data Protection Manager Integration    1103 Example: Recovering from DPM Backup Failure in the Operations Console    1103 Centralized Management Features    1104 Configuration Manager Integration    1104 Orchestrator Integration    1106 System Center Operations Manager Integration Pack    1106 Forwarding OpsMgr Alerts to/from Third-Party Systems    1110 Maximizing Business Value    1112 Bringing It All Together in the Microsoft Private Cloud    1112 What the Private Cloud Is    1113 Core Characteristics of the Cloud    1113 Benefits of the Cloud    1113 Visualization of Private Cloud Components    1114 Dynamically Generated Distributed Application Models    1114 Dashboard Views    1114 Monitoring Health, Performance, and Capacity    1115 Private Cloud Reporting    1116 Health, Availability, and Performance Reporting    1117 Forecasting (What-If) Reporting    1117 Private Cloud Usage Reporting    1117 Using Chargeback Reporting    1119 Fast Track    1121 Summary    1121 22  Authoring Management Packs and Reports    1123 Authoring Concepts    1123 Using Classes    1124 About Relationships    1126 Health Model    1127 Health Rollup    1128 Getting Started with Authoring    1128 Identifying Monitoring Requirements for the Application    1129 Identifying Monitoring Requirements for Each Component    1130 Writing the Management Pack    1132 Creating Classes    1133 Creating Discoveries    1146 Creating Monitors    1159 Creating Rules    1167 Using Views    1171 Testing Your Management Packs    1172 Creating Reports    1173 Fast Track    1180 Summary    1180 23  PowerShell and Operations Manager    1181 Windows PowerShell Cmdlet Primer    1182 Frequently Used and Useful Cmdlets    1182 PowerShell Execution Policy    1185 Signing PowerShell Scripts    1185 Adding the PowerShell Integrated Scripting Environment    1186 Filtering, Formatting, and Grouping with PowerShell.    1188 What’s New in Operations Manager 2012 PowerShell    1192 Operations Manager 2007 Cmdlets.    1193 Operations Manager 2012 PowerShell Connection    1194 Using PowerShell v2 Feature to Start a Remote Console Connection    1195 Working with OpsMgr Management Group Connections    1195 Working with Agents    1196 Using Get-SCOMAgent    1197 Installing Agents with Install-SCOMAgent    1199 Uninstalling Agents with Uninstall-SCOMAgent    1200 Using Repair-SCOMAgent    1200 About Enable-SCOMAgentProxy    1201 Using Disable-SCOMAgentProxy    1201 Retrieving the AgentApproval Setting    1202 Setting the AgentApproval Setting    1202 Managing Maintenance Mode    1202 Starting Maintenance Mode    1203 Modifying an Active Maintenance Mode Window    1203 Working with Alerts    1203 Using Get-SCOMAlert    1204 About Set-SCOMAlert    1206 Setting Alert Resolution State with Resolve-SCOMAlert    1207 Working with Custom Alert Resolution States    1207 Modifying Alert Resolution Settings    1208 Administering Resource Pools    1209 Managing Licensing    1211 Retrieving License Information    1212 Upgrading from an Evaluation Copy    1212 Managing the RMS Emulator    1212 Determining the RMS Emulator    1212 Moving the RMS Emulator Role    1213 Removing the RMS Emulator Role    1213 Database Cmdlets    1214 Determining Operational Database Grooming Settings.    1214 Changing Grooming Settings for the Operational Database    1215 Retrieving Data Warehouse Database Settings    1216 Updating Data Warehouse Database Settings    1216 Creating Overrides in Bulk    1216 Exploring Classes and Instances    1218 Browsing Classes    1218 Exploring Discovered Instances    1218 Exploring Relationships.    1219 Exploring Groups    1219 Managing Notification Subscriptions    1220 Temporarily Disabling All Notification Subscriptions    1221 Removing Notification Subscriptions    1221 Copying Subscriptions    1221 Scripting Recurring Tasks    1222 Sample Scripts for Common Scenarios    1222 Some Useful One-Liners    1226 Fast Track    1229 Summary    1229 24  Operations Manager for the Service Provider    1231 OpsMgr and Service Delivery    1232 The Evolution of Microsoft Management Tools    1232 The Opportunity and Challenge    1235 Tools for Measuring Service    1235 The Management Cloud    1237 Defining the Management Cloud    1237 Minimum Architecture Requirements    1238 Scaling Models for the Service Provider    1240 Certificates and OpsMgr    1244 Enterprise Versus Stand-Alone CA    1245 Deploying the Certificate Authority    1248 Creating and Preparing the OpsMgr Certificate Template    1249 Publishing the Certificate Authority to the Internet    1250 Issuing OpsMgr Authentication Certificates    1254 Multi-Tenant OpsMgr    1261 Service Provider Business Requirements    1261 Techniques to Achieve Customer Isolation.    1261 The Customer Network    1275 Connectivity and Remote Access    1276 Installing the Gateway and Pushing Agents    1276 Manually Installing Direct-Reporting Agents    1277 Discovering Network Devices    1277 Enabling Deliverables    1278 Introducing Service Provider Foundation    1278 How SPF Helps Service Providers    1278 Brief Overview of SPF Internals    1279 Fast Track    1281 Summary    1281 Part VII  Appendixes    1283 A  OpsMgr By Example: Configuring and Tuning Management Packs    1285 Office SharePoint 2010    1286 SharePoint 2010 Management Pack Download    1286 SharePoint 2010 Management Pack Documentation    1287 Key Installation Steps for the SharePoint 2010 Management Pack    1287 Key Configuration Steps for the SharePoint 2010 Management Pack    1288 Common Alert Tuning for the SharePoint 2010 Management Pack    1291 Reference Links for the SharePoint 2010 Management Pack    1293 Lync Server 2010    1294 Lync Server 2010 Management Pack Download    1294 Lync Server 2010 Management Pack Documentation    1294 Key Installation Steps for the Lync Server 2010 Management Pack    1295 Key Configuration Steps for the Lync Server 2010 Management Pack    1295 Common Alert Tuning for the Lync Server 2010 Management Pack    1296 Reference Links for the Lync Server 2010 Management Pack.    1297 Dell Management Pack    1297 Dell Management Pack Download    1297 Dell Management Pack Documentation    1297 Key Installation Steps for the Dell Management Pack    1297 Key Configuration Steps for the Dell Management Pack    1300 Reference Links for the Dell Management Pack    1300 Network Monitoring    1301 Network Monitoring Packs Download    1301 Network Monitoring Packs Documentation.    1301 System Center 2012 Configuration Manager    1301 ConfigMgr 2012 Management Pack Download    1301 Configuration Manager 2012 Management Pack Documentation    1302 Key Installation Steps for the Configuration Manager 2012 Management Pack    1302 Key Configuration Steps for the ConfigMgr 2012 Management Pack    1302 Common Alert Tuning for the ConfigMgr 2012 Management Pack    1303 System Center 2012 Orchestrator    1303 System Center 2012 Orchestrator Monitoring Pack Download    1304 System Center 2012 Orchestrator Monitoring Pack Documentation    1304 System Center 2012 Orchestrator Monitoring Pack Prerequisites    1304 Key Installation Steps for the System Center 2012 Orchestrator Monitoring Pack    1304 Using the System Center 2012 Orchestrator Monitoring Pack    1305 Windows Azure Applications    1305 Windows Azure Applications Monitoring Pack Download    1306 Installing and Importing the Windows Azure Applications Monitoring Pack    1306 Windows Azure Applications Monitoring Pack Prerequisites    1306 Key Configuration Steps to Use the Windows Azure Applications Monitoring Pack    1306 Using the Windows Azure Applications Monitoring Pack    1308 Grooming Data from Windows Azure Storage Services    1308 Windows Server Operating System    1309 Windows Server Operating System Management Packs Download    1309 Windows Server Operating System Management Pack Documentation    1310 Monitoring Features of the Windows Server Operating System Management Pack    1310 Optional Configurations for the Windows Server Operating System Management Pack    1311 Windows Server Operating System Management Pack Reports    1312 B  Performance Counters    1315 Counters Maintained by the Monitored Computer    1315 Counters Maintained by the Management Server    1318 Counters Maintained by the OpsMgr Connector    1323 Counters Maintained by the ACS Collector    1324 C  Registry Settings    1327 About the Registry    1327 Operations Manager-Related Registry Keys    1329 D  Reference URLs    1351 General Resources    1351 Microsoft’s OpsMgr Resources    1364 Blogs    1368 OpsMgr Shell    1370 PowerShell Information    1372 Cross Platform    1373 System Center    1374 Public Forums.    1376 E  Available Online    1377 Database Scripts    1377 PowerShell Failover Scripts.    1378 Cloning Notification Subscriptions    1378 Post Upgrade Cleanup Task.    1378 Discovery and Agent Activity    1378 Creating a Report User Role    1379 Obtaining SNMP Information    1379 ACS Database Sizing    1379 Virtual Machine Manager Dashboards    1379 Backing Up Your Management Group    1379 Authoring Files    1380 Live Links    1380 Index    1381