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Technical Communication Today

Technical Communication Today

          
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About the Book

Remaining firmly rooted in core rhetorical principles, Technical Communication Today presents computers as thinking tools that powerfully influence how we develop, produce, design, and deliver technical documents and presentations. Clear instruction describes technical documents and guides the reader through the activity of producing them, while a “chunked” narrative style, combining text with graphics, facilitates learning and models the way today’s technical documents should be designed.

Table of Contents:
Preface   PART ONE        ELEMENTS OF TECHNICAL COMMUNCATION   1          Communicating in the Workplace How Important is Technical Communication? What is Technical Communication? Technical Communication: Actions, Words, Images Your Career and Technical Communication Help: How to Learn New Software Quickly Chapter Review Exercises and Projects   2          The Technical Writing Process Today Genres in Technical Communication Genres and the Technical Writing Process Stage 1: Planning and Researching Stage 2: Organizing and Drafting Help: Using Your Computer to Overcome Writer’s Block Stage 3: Improving the Style Stage 4: Designing Stage 5: Revising and Editing Developing Your Own Writing Process Chapter Review Exercises and Projects Case Study: Changing Bad Habits   3          Readers and Context of Use Profiling Your Readers Help: Profiling Readers with Search Engines Profiling Contexts of Use Using Profiles to Your Own Advantage International and Cross-Cultural Communication Chapter Review Exercises and Projects Case Study: Installing a Medical Waste Incinerator   4          Working in Teams The Stages of Teaming Forming: Strategic Planning Storming: Managing a Conflict Norming: Determining Team Roles Help: Virtual Teaming Performing: Improving Quality The Keys to Teaming Chapter Review Exercises and Projects Case Study: Not a Sunny Day   5          Ethics in the Technical Workplace What Are Ethics? Where Do Ethics Come From? Help: Stopping Cyberbullying and Computer Harassment Resolving Ethical Dilemmas Ethics in the Technical Workplace Copyright Law in Technical Communication Chapter Review Exercises and Projects Case Study: This Company is Bugging Me   PART TWO    COMMUNICATING IN THE TECHNICAL WORKPLACE   6          Planning and Persuasion Using Strategic Planning Help: Planning with Online Calendars Developing a Persuasion Strategy Persuading with Reasoning Persuading with Values Persuasion in High-Context Cultures Chapter Review Exercises and Projects Case Study: Leapfrogging with Wireless   7          Researching and Managing Information Beginning Your Research Defining Your Research Subject Formulating a Research Question or Hypothesis Developing a Research Methodology Triangulating Materials Managing Information and Taking Notes Help: Avoiding Junk Science on the Internet Appraising Your Information Avoiding Plagiarism Chapter Review Exercises and Projects Case Study: The Life of a Dilemma   8          Organizing and Drafting Basic Organization for Any Document Using Genres to Organize Information Outlining the Document Help: Organizing with Presentation Software Organizing and Drafting the Introduction Organizing and Drafting the Body Organizing and Drafting the Conclusion Organizing Cross-Cultural Documents   Chapter Review Exercises and Projects Case Study: The Bad News   9          Using Plain and Persuasive Style What is Style? Writing Plain Sentences Help: Intercultural Style and Translation Software Writing Plain Paragraphs When Is It Appropriate to Use Passive Voice? Persuasive Style Balancing Plain and Persuasive Style Chapter Review Exercises and Projects Case Study: Going Over the Top   10        Designing Documents and Interfaces Five Principles of Design Design Principle 1: Balance Design Principle 2: Alignment Design Principle 3: Grouping Design Principle 4: Consistency Help: Using Styles and Templates Design Principle 5: Contrast Cross-Cultural Design Using the Principles of Design A Primer on Binding and Paper Chapter Review Exercises and Projects Case Study: Scorpions Invade   11        Creating and Using Graphics Guidelines for Using Graphics Displaying Data with Graphs, Tables, and Charts Help: Making Visuals with a Spreadsheet Program Using Pictures, Drawings, and Screenshots Using Cross-Cultural Symbols Using Video and Audio Chapter Review Exercises and Projects Case Study: Lying with the Truth   12        Revising and Editing for Usability Levels of Edit Revising: Level 1 Editing Substantive Editing: Level 2 Editing Copyediting: Level 3 Editing Proofreading: Level 4 Editing Lost in Translation: Cross-Cultural Editing Using Copyediting Symbols Help: Online Copyediting Documenting Cycling and Usability Testing Chapter Review Exercises and Projects Case Study: Just My (Bad) Style   PART THREE     WORKING IN THE WIRED WORKPLACE   13        Using E-Mail and Instant Messaging E-Mail Basics Features of E-Mail Managing E-Mail E-Mail Netiquette Help: Using E-Mail Internationally Using Instant Messaging at Work Using Text Messaging at Work Chapter Review Exercises and Projects Case Study: Exposed   14        Designing Websites Basic Features of a Website Planning and Researching a Website Organizing and Drafting a Website Help: Using Web-Authoring Software Using Style in a Website Designing the Website Revising, Editing, and Proofreading Uploading, Testing, and Maintaining Your Website Chapter Review Exercises and Projects Case Study: Slowed to a Crawl   15        Starting Your Career Setting Goals, Making a Plan Preparing a Resume Writing Effective Application Letters Help: Designing a Scannable/Searchable Resume Creating a Professional Portfolio Interviewing Strategies Chapter Review Exercises and Projects Case Study: The Lie   16        Preparing and Giving Presentations Planning and Researching Your Presentation Choosing the Right Presentation Technology Organizing the Content of Your Presentation Help: Giving Presentations with your iPod, MP3, PDA, or Smartphone Choosing Your Presentation Style Creating Visuals Delivering the Presentation Practicing and Rehearsing Working Cross-Culturally with Translators Chapter Review Exercises and Projects Case Study: The Coward   PART FOUR      GENRES OF TECHNICAL COMMUNICATION   17        Letters and Memos Basic Features of Letters and Memos Planning and Researching Letters and Memos Organizing and Drafting Letters and Memos Types of Letters and Memos Using Style in Letters and Memos Designing and Formatting Letters and Memos Help: Making Letter and Memo Templates Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: The Nastygram   18        Technical Definitions Types of Technical Definitions Planning and Researching Technical Definitions Organizing and Drafting Technical Definitions Help: Using Online Sources for Definitions Using Style and Design in Technical Definitions Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: Fast-Food High School   19        Technical Descriptions Basic Features of Technical Descriptions Planning and Researching Technical Descriptions Partitioning the Subject Organizing and Drafting Technical Descriptions Using Style in Technical Descriptions Designing Technical Descriptions Revising, Editing, and Proofreading Help: Using Digital Photography in Descriptions Chapter Review Exercises and Projects Case Study: In the Vapor   20        Instructions and Other Documentation Basic Features of Documentation Planning and Researching Documentation Planning for Cross-Cultural Readers and Contexts Organizing and Drafting Documentation Using Style in Documentation Help: On-Screen Documentation Designing Documentation Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: The Flame   21        Proposals Basic Features of Proposals Planning and Researching Proposals Help: Roughing Out a Budget with a Spreadsheet Organizing and Drafting Proposals Using Style in Proposals Designing Proposals Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: The Mole   22        Activity Reports Basic Features of Activity Reports Types of Activity Reports Planning and Researching Activity Reports Organizing and Drafting Activity Reports Help: Making and Using PDFs Using Style and Design in Activity Reports Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: Bad Chemistry   23        Analytical Reports Basic Features of Analytical Reports Types of Analytical Reports Planning and Researching Analytical Reports Organizing and Drafting Analytical Reports Help: Using Google Docs to Collaborate with International Teams Drafting Front Matter and Back Matter Using Style in Analytical Reports Designing Analytical Reports Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: The X-File   Appendix A      Grammar and Punctuation Guide   Appendix B      English as a Second Language Guide   Appendix C      Documentation Guide   References   Credits   Index    


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Product Details
  • ISBN-13: 9780205632442
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson
  • Depth: 25
  • Height: 232 mm
  • No of Pages: 792
  • Series Title: English
  • Weight: 1100 gr
  • ISBN-10: 0205632440
  • Publisher Date: 12 Feb 2009
  • Binding: Paperback
  • Edition: 0003-
  • Language: English
  • Returnable: Y
  • Spine Width: 25 mm
  • Width: 200 mm


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